Posted 23 February 2013 - 05:40 PM
Hi. I have a suspected virus and need some help. If there are additional details that would help, please let me know but, as you'll see, my PC now has limited functionality and no Internet access. (I'm doing this from my iPhone.)
OS is Vista 64 bit. I have McAfee anti-virus installed. I had MS Word and IE open doing some work when IE shut itself down. I reopened and restored and IE shut itself down again. A series of error message boxes opened and they read as follows:
Exception Processing Message 0xC0000029 Parameters 0x75590023 0x000000BE 0x75590784 0x755902E1
Also a System Message Error box:
The drive cannot find the sector requested. A data integrity checksum error occurred. Data in the file stream is corrupt.
Also a Svchost.exe - Corrupt Disk error box:
Exception Processing Message 0xC00002F6 Parameters 0x75590598 0x0000015C 0x7559056D 0x755900D1
A System Restore box opened and I scanned the PC. The results said over 20,000 files were corrupted. When I clicked on Fix Errors, a payment box came up and said:
You are running the trial version of System Restore. Click to purchase the full version.
Or something to that effect and required payment of $89 to proceed.
At that point, I figured I'm scammed; even Microsoft isn't THAT greedy!
I rebooted the computer is Safe Mode and did a virus scan which detected and deleted 2 files in the Temporary Internet Files folder. They appeared to be Java files and one had the name "Ransom." I restarted the computer normally and the same dialogue boxes opened again.
I have no Internet access now (I did before) and no programs or files are visible under the Start menu in normal or Safe Mode. I previously had a ransom virus that froze my PC and demanded I pay $300 to avoid prosecution and unfreeze my PC. I thought my anti-virus (McAfee) fixed it and I had no similar issue until today.
I'd appreciate any help anyone can offer. Thanks.