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RDP connects in safe mode but not in reg OS

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#1 Techrider84


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  • Location:Minnesota
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Posted 21 February 2013 - 08:01 PM


I am working on a computer that has Windows XP SP3, I cannot get it to connect to a terminal server from within the regular OS. It gives me a Remote Desktop Disconnected error saying the server name is bad and I need to enter the name again. Here is the kicker, when i log into safe mode I can connect to the server using the exact same server name and creds.  


I have tried-

Using another RDP program (2x)

Ensuring that it can use remote desktop (control panel->system->remote tab)

Installing updates

creating another user account (both the one I was using and the new one were administrator accounts)

Disabling Anti-virus

Ensuring Firewall ports are open

Checking for Malware (2 different scanners)

Checked remote services (they all appeared to be started and running)


I'm using an older Dell Lattitude E5500


I am quite frankly out of ideas, anyone have any suggestions? 


Thanks in advance!



*update, this has been resolved. It turns out a copy of Norton was was completely uninstalled and the Norton firewall was blocking RDP. 

Edited by Techrider84, 22 February 2013 - 03:44 PM.

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