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RDP connects in safe mode but not in reg OS


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#1 Techrider84

Techrider84

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Posted 21 February 2013 - 08:01 PM

Hello,

I am working on a computer that has Windows XP SP3, I cannot get it to connect to a terminal server from within the regular OS. It gives me a Remote Desktop Disconnected error saying the server name is bad and I need to enter the name again. Here is the kicker, when i log into safe mode I can connect to the server using the exact same server name and creds.  

 

I have tried-

Using another RDP program (2x)

Ensuring that it can use remote desktop (control panel->system->remote tab)

Installing updates

creating another user account (both the one I was using and the new one were administrator accounts)

Disabling Anti-virus

Ensuring Firewall ports are open

Checking for Malware (2 different scanners)

Checked remote services (they all appeared to be started and running)

 

I'm using an older Dell Lattitude E5500

 

I am quite frankly out of ideas, anyone have any suggestions? 

 

Thanks in advance!

 

 

*update, this has been resolved. It turns out a copy of Norton was was completely uninstalled and the Norton firewall was blocking RDP. 


Edited by Techrider84, 22 February 2013 - 03:44 PM.


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