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Windows Explorer Keeps Crashing


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9 replies to this topic

#1 tb75252

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Posted 21 February 2013 - 07:46 PM

I am using Windows 7 Home Edition (SP1), 64-bit, on an ASUS G75V laptop.

Frequently, when clicking on a file, Windows Explorer crashes.  These are the details of the problem as shown by the window that opens up when Explorer crashes:

     Problem signature:
     Problem Event Name:    APPCRASH
     Application Name:    explorer.exe
     Application Version:    6.1.7601.17567
     Application Timestamp:    4d672ee4
     Fault Module Name:    EXPLORERFRAME.dll
     Fault Module Version:    6.1.7601.17514
     Fault Module Timestamp:    4ce7c6a8
     Exception Code:    c0000005
     Exception Offset:    00000000000411ce
     OS Version:    6.1.7601.2.1.0.768.3
     Locale ID:    1033


How can I fix this?



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#2 narenxp

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Posted 21 February 2013 - 10:35 PM

Download

 

http://jpshortstuff.247fixes.com/SystemLook_x64.exe

 

Launch it and copy this script in script box

 

:filefind
EXPLORERFRAME.dll
 

Click on LOOK,post the generated log



#3 Layback Bear

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Posted 22 February 2013 - 03:18 AM

Some times running sfc /scannow from cmd prompt 3 times with a reboot after will fix this problem.

 

This is Windows 7 System File Checker. It will check Windows 7 files and repair them if it can.

 

SFC /SCANNOW



#4 tb75252

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Posted 27 February 2013 - 07:40 PM

Download

 

http://jpshortstuff.247fixes.com/SystemLook_x64.exe

 

Launch it and copy this script in script box

 

:filefind
EXPLORERFRAME.dll
 

Click on LOOK,post the generated log

Here we go:

SystemLook 30.07.11 by jpshortstuff
Log created at 18:33 on 27/02/2013 by tb
Administrator - Elevation successful

========== filefind ==========

Searching for "EXPLORERFRAME.dll"
C:\Windows\System32\ExplorerFrame.dll    --a---- 1866240 bytes    [19:49 18/02/2011]    [13:26 20/11/2010] EED05D42D91835064703E2318552ED25
C:\Windows\SysWOW64\ExplorerFrame.dll    --a---- 1493504 bytes    [19:49 18/02/2011]    [12:19 20/11/2010] E2A17BCC08D92F42E08AF6BA2F93ABA7
C:\Windows\winsxs\amd64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7600.16385_none_1e71fb0a8d81ed81\ExplorerFrame.dll    --a---- 1863680 bytes    [23:57 13/07/2009]    [01:40 14/07/2009] 2DBB169F798F233BC0815A797F5FCE31
C:\Windows\winsxs\amd64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.17514_none_20a30ed28a70711b\ExplorerFrame.dll    --a---- 1866240 bytes    [19:49 18/02/2011]    [13:26 20/11/2010] EED05D42D91835064703E2318552ED25
C:\Windows\winsxs\wow64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7600.16385_none_28c6a55cc1e2af7c\ExplorerFrame.dll    --a---- 1495040 bytes    [23:44 13/07/2009]    [01:15 14/07/2009] FD13400115D3D0D70E087AB826DF593A
C:\Windows\winsxs\wow64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.17514_none_2af7b924bed13316\ExplorerFrame.dll    --a---- 1493504 bytes    [19:49 18/02/2011]    [12:19 20/11/2010] E2A17BCC08D92F42E08AF6BA2F93ABA7

-= EOF =-



#5 narenxp

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Posted 27 February 2013 - 07:46 PM

Before fixing that go to add or remove programs and uninstall Asus webstorage

 

Restart the PC and let me know if you still have explorer crashes.



#6 tb75252

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Posted 27 February 2013 - 08:18 PM

Before fixing that go to add or remove programs and uninstall Asus webstorage

 

Restart the PC and let me know if you still have explorer crashes.

Ok, I will do that later this evening and let you know.  First I'd like to do a full back up just in case I mess things up...  :->

I forgot to mention in my original post that Windows Explorer does not crash avery time.  When I click on a file or folder, sometimes it crashes and sometimes it does not.  I canot figure out if there is a consistent pattern.

 

Just out of curiosity, how did you know that I have ASUS WebStorage installed?



#7 narenxp

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Posted 27 February 2013 - 08:21 PM

I have seen similar issues on Asus systems related to explorer crashes.


Edited by narenxp, 27 February 2013 - 08:21 PM.


#8 tb75252

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Posted 10 March 2013 - 08:46 PM

I have seen similar issues on Asus systems related to explorer crashes.

It looks like you hit the nail on the head!  I uninstalled ASUS WebStorage one week ago and, so far, I have not had a single instance of Windows Explorer crash.

Thank you very much for your suggestion.



#9 narenxp

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Posted 10 March 2013 - 09:21 PM

:welcome:



#10 scammer68

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Posted 29 December 2013 - 08:03 PM

I created this account so that I could say THANKS to BC Advisor for the advice to uninstall ASUS webstorage. It worked for me.

 

I had convinced myself I'd have to reinstall Windows 7, which would have been tricky because ASUS didn't include it in my laptop files/drivers. So I'd say to anyone with an ASUS laptop try this fix first before you go any further!

 

Sam :)






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