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USB and Card Reader not working


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#1 IT_N8

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Posted 21 February 2013 - 07:27 PM

Working on the in-laws HP laptop and the USB ports and SD Card reader are not recognizing any storage devices. I tried updating the drivers automatically, and manually. Nothing worked. In the Device Manager when you insert either USB or SD, a hard disk device pops up w/ the yellow exclamation. I try to fix it and it just says that it cannot install the drivers properly. I'm out of ideas. Anyone got anything? It's a HP Pavilion dm4 3052 w/ Win 7 and 64 bit.

 

Any help greatly appreciated.


Thanks,

Nate



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#2 smax013

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Posted 21 February 2013 - 07:38 PM

I assume you have tried this, but have you tried ALL the USB ports...both front (I assume there are some on the front) and back?



#3 IT_N8

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Posted 21 February 2013 - 08:16 PM

Yeah, none of the three USB ports are working. 



#4 smax013

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Posted 22 February 2013 - 12:27 AM

It kind of sounds like the USB header is toast.

 

The only other thing I can think to suggest at the moment is to re-install Windows to see if that helps.



#5 IT_N8

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Posted 22 February 2013 - 09:55 AM

Would that be tied to the SD Card Reader as well?



#6 hamluis

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Posted 22 February 2013 - 11:37 AM

Uninstall each item under Universal Serial Bus in Device Manager...which reflects "controller" in the description.

 

Reboot the system.  The drivers should reinstall automatically upon reboot.

 

Louis



#7 smax013

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Posted 22 February 2013 - 02:14 PM

Would that be tied to the SD Card Reader as well?

 

To my knowledge, yes.  As far as I know, card readers are always connected to the USB header.

 

Try what hamluis suggested.


Edited by smax013, 22 February 2013 - 02:14 PM.


#8 IT_N8

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Posted 22 February 2013 - 11:03 PM

Uninstall each item under Universal Serial Bus in Device Manager...which reflects "controller" in the description.

 

Reboot the system.  The drivers should reinstall automatically upon reboot.

 

I tried that but when I restart it keeps saying "Device Driver Software was not successfully installed"



#9 hamluis

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Posted 23 February 2013 - 07:04 PM

Then...the ports may be bad/dead and you need to replace such with a PCMCIA card.

 

Examples:  http://www.amazon.com/s/ref=nb_sb_noss?url=node%3D193870011&field-keywords=PCMCIA+cards#/ref=sr_nr_n_1?rh=n%3A172282%2Cn%3A%21493964%2Cn%3A541966%2Cn%3A193870011%2Ck%3APCMCIA+cards%2Cn%3A3012291011%2Cn%3A229185&bbn=3012291011&keywords=PCMCIA+cards&ie=UTF8&qid=1361664220&rnid=3012291011

 

Louis






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