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Blue screen of death no idea what to do :(


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#1 David Ashcroft

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Posted 20 February 2013 - 05:52 PM

I keep getting blue screens of death, they are regular and i have no idea why! 

 

I have attached the blue screen if anyone could be of any help smile.png

 

Thanks :) 

 


Edited by David Ashcroft, 20 February 2013 - 05:54 PM.


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#2 Artrooks

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Posted 20 February 2013 - 09:37 PM

Hello David Ashcroft,

 

If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. )  Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.

  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files, autoruns and JCGriff2 BSOD collection app, of Step 1 need to be in the Documents folder.

Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   


2. )  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)

  • Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.
  • Click, Copy to Clipboard and  paste this address into your next post.

3. )  Please download MiniToolBox by farbar, save it to your Desktop, then run it.

  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Copy the result (Result.txt) by clicking Edit from top menu -> Select all, then Edit -> Copy.
    • Please Paste (Ctrl + V) the contents of this file into your next post.

 

 


Regards,
Brooks



 


#3 David Ashcroft

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Posted 21 February 2013 - 06:33 PM

Thanks for this, step one and three are included in the .rar file here:

 

http://www.sendspace.com/file/vfr783

 

Part two can be found here:

 

http://speccy.piriform.com/results/6HY7NXCclq1oKQw4LuaoSkf

 

Hope this all helps!

 

Thanks :)



#4 Artrooks

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Posted 22 February 2013 - 08:48 AM

Hello David,

Thank you for that information. smile.png   I will be looking over the minidumps and associated files.

In the mean time, I see that there are 5-6 questionable programs and toolbars installed on your computer.  Some of them are blatant adware while others offer some value, but make unannounced changes to your computer.  These may not be related to your BSODs but can have an adverse effect on computer performance and internet browsing.  

This step is purely OPTIONAL. It is your decision; however, my suggestion is to remove the following via: Control Panel | (View by Large Icons) | Programs and Features -> Uninstall.

Babylon toolbar on IE
blekko search bar
Funmoods Web Search
Searchqu Toolbar
ILivid


McAfee Security Scan Plus   <====Unneccesary program

After removing the above through Program and Features, please download and run AdwCleaner (click green arrow on right).  This program will remove remaining remnants from the uninstalled toolbars.

  • Click Search. After a short scan, a text file will open with what it finds.  
  • Click Delete.  All values found in the previous text will be deleted.  This is an all or none deletion.  You can not decide what to remove.
  • Reboot the computer.
  • Click Uninstall to remove the program from your system. (this program is updated frequently, so there is no need to keep this version installed)

Finally, please open Malwarebytes Anti-MalwareUpdate the definitions.  Run a Full Scan, check and delete any files that it finds.  Restart the computer.

 

 


Regards,
Brooks



 


#5 Artrooks

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Posted 23 February 2013 - 07:47 AM

Hello,

The vast majority of the minidumps in the last 6 weeks were:

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED   
Usual causesDevice driver, hardware, System service, compatibility, Remote control programs, memory, BIOS


All blaming Windows files (amdppm.sys or ntkrnlmp.exe)  which are, no doubt, not the cause.

These third party drivers were found in the raw stack of a majority of the minidumps:

atikmdag.sys - ATI Video Driver
Tue Apr 19 21:53:29 2011


Rt64win7.sys - Realtek  Ethernet controller network driver
Thu Jan 13 06:57:19 2011



1.)  Please Update Drivers and BIOS:
Please confirm that this is your Gigabyte motherboard.  If it is your motherboard, then under Support and DownloadsWindows 7 64-bit, download and install the following updated drivers:
  • Chipset
  • LAN (both)
  • USB 3.0
  • VGA (This is for onboard video)
  • Audio

There is a newer BIOS.  Best to use the Gigabyte @BIOS program to download and install.

  • Note: Don't install the beta BIOS version.

2.)  Outdated and problem software:

gdrv.sys Thu Mar 12 23:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver
http://www.carrona.org/drivers/driver.php?id=gdrv.sys

See if there is an update for this program.


AppleCharger.sys Mon Jan 10 04:57:29 2011 (4D2AD809)
GIGABYTE On/Off Charge driver. See here for details - http://www.gigabyte.us/MicroSite/185/on-off-charge.htm  May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys

If you use the On/Off Charge program, there is a 2012/10/25 update.  If you don't use, please uninstall.

  • Note: This updated version require the latest BIOS.

 

BSOD Code: For Informational Purposes Only

Spoiler

 

 


Regards,
Brooks



 





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