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Help fixing Microsoft Phone Scam and Yontoo


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#1 froghog

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Posted 20 February 2013 - 02:32 PM

I am helping someone who fell for the microsoft phone scam, let them login remotely and install who knows what.  Since then they have been having credit card issues.

I found Yontoo Extentions and Add-ons in IE and Chrome.  There is no Uninstaller in the control panel.  I've run a full scan with Malwarebytes and Microsoft Security Essentials and find nothing.

 

Everything I read says Yontoo is really bad, uninstall it and then run Malwarebytes, but neither worked for me.

 

She is running windows 7 Home Premium

 

Any help you could provide as to the next step would be appreciated.  Thanks



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#2 boopme

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Posted 20 February 2013 - 03:23 PM

Hello and welcome. Be sure they advise their banks of the infection.  Please run these next.
 

MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


    >>>>>>
    Please download Rkill by Grinler and save it to your desktop.Do not reboot the computer, you will need to run the application again.

    >>>>
    Please download AdwCleaner by Xplode onto your desktop.

    •Close all open programs and internet browsers.
    •Double click on adwcleaner.exe to run the tool.
    •Click on Delete.
    •Confirm each time with Ok.
    •You will be prompted to restart your computer. A text file will open after the restart.
    •Please post the contents of that logfile with your next reply.
    •You can find the logfile at C:\AdwCleaner[S1].txt as well.
    • Link 1
      Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.

 

Junkware Removal Tool
thisisujrt.gif  Please download Junkware Removal Tool to your desktop.


  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Lastly  and see how it is after...

 

Now I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png
       icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

NOTE:Sometimes if ESET finds no infections it will not create a log.


Edited by boopme, 20 February 2013 - 03:25 PM.

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