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malware changing homepage


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#1 katouriann

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Posted 20 February 2013 - 10:05 AM

I either have a virus or maleware  that says "your homepage settings have changed". This pops up everytime I open IE.  I cannot change my home page back to how I want it.  How do I get rid of this?  I tried downloading Malewarbytes, but I can't find a free download for it anymore.

Thank you.


Edited by hamluis, 20 February 2013 - 10:28 AM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 dc3

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Posted 20 February 2013 - 10:11 AM

http://www.brothersoft.com/download-malwarebytes.-anti-malware-71406.html


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#3 boopme

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Posted 20 February 2013 - 10:41 AM

Hello, I moved this from Win 7 to the Am I Infected forum.

 

Run MBAM as suggestred and post the log,

 

Then do these..

 

 

Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
 
Do not change the default options on scan results.

 

 

>>>>

MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:


  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

 

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 

 

>>>

ADW Cleaner

Please download AdwCleaner by Xplode onto your desktop.

•Close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt as well.


 

>>>>

Now I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the   button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the
       icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

NOTE:Sometimes if ESET finds no infections it will not create a log.


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#4 katouriann

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Posted 21 February 2013 - 02:48 PM

I have the problem solved.  I did two scans with hit man pro, another full 6 hour scan with MSE, also a scan with Malewarebytes, and nothing came up.  I was then convinced it wasn't a virus or maleware.  I checked the add-on's and found the problem there. Both were in there, so I disabled them and now everything is back to normal.  I should have cheked that first, but never seem to remember to do that...

thanks for all the responses to my question, I appreciate it..

 


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#5 boopme

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Posted 21 February 2013 - 07:23 PM

Thanks for the update.

 

 

Now you should Create a New Restore Point (alternate method) to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

  • Go to Start > All Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

Then use Disk Cleanup to remove all but the newly created Restore Point.


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#6 katouriann

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Posted 21 February 2013 - 07:41 PM

Yes, good idea...Thanks..


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#7 boopme

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Posted 21 February 2013 - 07:49 PM

You're welcome!


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