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Cannot Kill ZeroAccess Rootkit

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#46 The Dark Knight

The Dark Knight

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Posted 10 April 2013 - 04:36 PM

Hey RJswanee,


To cleanup AdwCleaner:

  • Please double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with Yes.


Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Right-click the Recycle Bin and please select Empty Recycle Bin.



Please consider using these ideas to help secure your computer.  While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection.  While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.   :thumbup:

IMPORTANT: Please enable Automatic Updates under Start > Control Panel > Automatic Updates to ensure your Windows updates regularly. This is extremely important in ensuring you remain protected against vulnerabilities and infections. This is a crucial security measure.

As a minimum, you need at least an antivirus, firewall and some type of anti-spyware program.

Please consider installing and running the following program (there is a free version available):

A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.  A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection.  However, it is important to run only one resident program of each type since they can conflict and become less effective.  That means only one antivirus, firewall and scanning anti-spyware program at a time.  Passive protectors, like SpywareBlaster, can be run with any of them.  

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs.  If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately.  It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information.  Ask in a security forum that you trust if you are not sure.  If you are unsure and looking for anti-spyware programs, you may be able to find out if it is a rogue here:


A similar category of programs is now called "scareware."  Scareware programs are active infections that will pop-up on your computer and tell you that you are infected.  If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed.  It tells you to click and install it right away.  If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further.  Keeping protection updated and running resident protection can help prevent these infections.  If it happens anyway, get offline as quickly as you can.  Pull the internet connection cable or shut down the computer if you have to.  Contact someone to help by using another computer if possible.  These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please consider using an alternate browser. browser is a very good alternative.  In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and Add-ons, like Adblock Plus and NoScript, can make it even more secure. To avoid dangerous sites Web of Trust or McAfee SiteAdvisor can be installed. or are other good options.

Two useful programs for keeping your programs up-to-date are or . Running one of these regularly will help you obtain the latest program updates.

Please also read Tony Klein's excellent article: How did I get infected in the first place.

Hopefully these steps will help to keep you error free.  If you run into more difficulty, we will certainly do what we can to help.  :)

If you make yourself more than just a man, if you devote yourself to an ideal...you become something else entirely. A legend, Mr. Wayne, a legend!

If I have helped you please consider donating to the Neuroscience Research Institute.

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