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Need help removing rootkit


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#1 NancyNo5

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Posted 19 February 2013 - 01:51 PM

Several months ago found a rootkit on my system.   Can't get rid of it.  Only able to work in safe mode. In normal mode cannot open certain virus removal software, browser, among other things.  Please let me know how to proceed.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 19 February 2013 - 02:27 PM

Welcome aboard

 

Please follow the instructions in ==>This Guide<== starting at Step 6.  If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==  Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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