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IE encountered problem and has to close.....CONSISTENTLY


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9 replies to this topic

#1 shortbelly2

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Posted 18 February 2013 - 11:22 PM

Hello,

 

This error is driving me batty! I am running Win XP Home. Once I open a web page, the page tab gets real small and I get the error message 'IE has encountered a problem and has to close'. When I click on return to the page, it opens as normal, and then the error message pops up again. (It used to do it periodically and after about 10 tries to refresh it would stop. Now it does it 99.99% of the time) When I click on 'see error' the error sig is iexplore.exe. App version 8.0.6001.18702. Mod name:unknown. Mod version: 0.0.0.0.. Offset 0026528a.

 

If someone has some knowledge of this and/or what I can do to correct it I would greatly appreciate your feedback.

 

Thank you.


Edited by Orange Blossom, 19 February 2013 - 11:58 PM.
Moved to AII. ~ OB


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#2 Broni

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Posted 18 February 2013 - 11:44 PM

Welcome aboard

 

Reset Internet Explorer.
Go here: http://support.microsoft.com/kb/923737 and run "FixIt" procedure.
Make sure you follow ALL steps listed there.


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#3 shortbelly2

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Posted 19 February 2013 - 12:02 AM

Thank you, I will give it a shot asap (providing I don't get the error there, lol) and get back to you.



#4 shortbelly2

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Posted 19 February 2013 - 12:45 AM

Thank you Bronie, I did give it a try but to no avail. All it did was upgrade me, but I'm getting the same error when I go to a web page. I'll have to look into it more tomorrow, no more time tonight. Thanks, again!



#5 shortbelly2

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Posted 19 February 2013 - 01:01 AM

It does, however, keep Facebook up just fine icon_bananas.gif  No errors there! Hmmm..



#6 Broni

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Posted 19 February 2013 - 11:35 AM

Go ahead and repeat steps from my reply #2.

We'll go from there.


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#7 shortbelly2

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Posted 19 February 2013 - 11:14 PM

I ran the Fix-It again, rebooted, and am having the same problem.



#8 Broni

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Posted 19 February 2013 - 11:26 PM

Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Download Malwarebytes Anti-Rootkit from HERE
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


NOTE. Make sure all logs are pasted not attached.


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#9 shortbelly2

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Posted 19 February 2013 - 11:44 PM

Thank you, I'll try, but if I keep getting the error message I won't be able to stay on the page to this site. I work nights, and need to leave soon, so will attempt tomorrow.

 

Thanks again!



#10 Broni

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Posted 19 February 2013 - 11:51 PM


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