This is the second time I'm posting this. I'm sorry. It's just that I was in such a hurry to get help the first time, that I didn't find out that I shouldn't reply to my own post until after that. Now that I know that you folks respond to posts with 0 replies first, I'm posting this again. Again, very sorry!
Also, the reason I don't have any DDS, OTL, or HJT logs pasted in this post is because I am unable to get the programs running in Normal Mode. Please let me know if it's fine to run them in Safe Mode.
I'm working on a laptop for a client, and I need the help of some seriously-knowledgable malware removal experts!
It's a Toshiba Satellite L645D running Win 7 x64. 3 GB of RAM.
My customer was not able to tell me when or why the problems started. All I know is he has some cool new wallpapers. lol
Within 30 seconds of logging on, the computer becomes extremely slow and
you can't do much of anything. When you click and get a response, it's
usually about 2 or 3 minutes after you click.
I was able to get into SafeMode and used Revo to uninstall a bunch of
software that he said he wanted gone and didn't know how it got on
there. One of them was that 24x7 Help thing that puts that lady with
headphones in every window. I'm guessing that was probably a vehicle for
whatever other nasty stuff is on this system.
I ran a MBAM scan yesterday and found 8 PUPs. That was on a Quick Scan.
Then rebooted and ran a Full Scan. That didn't find anything. That was
all run in Safe Mode. Unable to run Full Scan if not in Safe Mode.
I was able to run RKill and it stopped one process: "C:Users\%user%\AppData\Roaming\DefaultTab\DTUpdate.exe"
A couple of other weird things: TouchPad doesn't work at all. I get
the following errors when I try to look at Mouse and Keyboard settings
in Control Panel:
"An unexpected error occurred linking to the Mouse Control Panel. (0x80004005L)"
"An unexpected error occurred linking to the Keyboard Control Panel. (0x80004005L)"
When I scheduled a Chkdsk and rebooted, I received the following error:
"Autochk cannot run due to an error caused by some recently installed
software.".. or it was something close to that.. it went away before I
could write it down perfectly.
It says there are no restore points. He has no backups.
I have no idea what to do at this point, and I appreciate any help
offered. Please let me know if you want my MBAM and RKill logs.
Edited by jtphenom, 18 February 2013 - 03:10 PM.