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Computer Restarts Immediately after Start-Up


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62 replies to this topic

#1 Domo!

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Posted 18 February 2013 - 10:27 AM

Hi there, I've recently run into some trouble with my Dell Inspiron 1520 laptop. Have of a few days ago I noticed that once I started up the computer and the Windows XP start-up screen appears the laptop resets itself.

 

I figured it must be a virus and then tried booting into safe-mode and after the boot screen appeared for safe-mode, the laptop restarted again. I also notice is a blue screen with an error message but it comes up and goes away in less than a blink before it restarts completely. I can barely amke anything out before the restart.  

 

Any help with this would be greatly appreciated. Thanks in advanced for any post.



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#2 Broni

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Posted 18 February 2013 - 12:03 PM

I'll report this topic to appropriate helpers.

Hold on...


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#3 Domo!

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Posted 19 February 2013 - 06:54 PM

Cool. I'll be holding on and checking back. Thanks for the swift reply.



#4 Broni

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Posted 19 February 2013 - 06:56 PM


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#5 Elise

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Posted 20 February 2013 - 03:43 AM

Hi, lets first have a look at the stop code.

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    advancedoptions.png
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    bsod_c.jpg
  • Please post me the error(s).

regards, Elise


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#6 Domo!

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Posted 20 February 2013 - 09:49 PM

Thank you both Broni and Elise. Here is the STOP ERROR:

 

*** STOP: 0x00000024 (0x00190203, 0x8A4E2B00, 0xC0000102, 0x00000000)

 

Thanks again.



#7 Elise

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Posted 21 February 2013 - 02:49 AM

You mentioned you thought this was due to a virus, did you have any reason to suspect the computer was infected (google redirects, pop ups, extreme slowness)?

Do you have an XP installation CD?

regards, Elise


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#8 Domo!

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Posted 21 February 2013 - 10:55 AM

Not too much crazy. The laptop itself is used mostly to talk with overseas family members due to the built in Webcam and I heard there was something going around from people's Facebook (I could be wrong on that as fact). All I know is once I tried to restart the laptop, it went like this.

 

The installation disk may take some diggeing but I know I did not throw it out. I'll get back to you on that.



#9 Elise

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Posted 21 February 2013 - 11:29 AM

No problem, we can do it without too. smile.png
  • Download NTBR_CD by noahdfear.
  • Extract its contents to the desktop.
  • Once extracted, open the NTBR_CD folder and click on the BurnItCD application.
  • Insert a blank CD when prompted. The .iso image will be burned to the CD.
  • Boot the sick computer with the CD you just burned and follow the prompts.
  • Press Enter for English.
  • At the menu type 5 to select Command prompt then hit Enter
  • At the prompt type the following and press Enter after each line:

    cd tools
    cd ntfs4dos
    CHKDSK /F
  • Once CHKDSK is completed, press Ctrl+Alt+Del to restart the machine.
  • Eject the CD upon restart and boot normally.

regards, Elise


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#10 Domo!

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Posted 22 February 2013 - 03:27 PM

I'm on it. Thank you.



#11 Elise

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Posted 22 February 2013 - 03:35 PM

Okay, let me know if you encounter any problem. :)


regards, Elise


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#12 Domo!

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Posted 23 February 2013 - 01:51 PM

Okay, I've done so but the problem persist. After I go through the boot and into the Command Prompt, I enter what you gave me and after the CHKDSK /F command all I see are a bunch of periods followed by:

 

"Drucken Sie die [ENTER] Taste um die Laufwerke zu prufen...... 

 

Then the X:\TOOLS\NTFS4DOS> reappears. After the restart the computer just does the blue screen flash and restarts again. Ami I typing in the prompts wrong? I tried the "CHKDSK /F" making sure the space was between the 'K' and the '/'.  Also if the scan is working, it happens rather quickly. I'm not sure if that is okay or not.



#13 Elise

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Posted 23 February 2013 - 02:21 PM

Can you try: chkdsk /f c: and see if that works?


regards, Elise


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#14 Domo!

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Posted 23 February 2013 - 07:39 PM

I tried it, the results are the same.



#15 Elise

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Posted 24 February 2013 - 02:57 AM

Please see if the following works:

Please download ARCDC from Artellos.com.

  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
  • Your ISO is located on your desktop.

 

Insert the CD we just created into the CD-ROM drive, and then restart the computer.

  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
  • Your PC should now boot from your XP-CD.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.
  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  • When prompted to choose a windows installation, type 1 and press enter.
  • When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
  • A command prompt will open
  • Type chkdsk /f and press enter.

    Let me know if it works here. You can type exit and press enter to restart.

regards, Elise


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