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Internet Explorer hopelessly corrupted question


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#1 zlloyd1

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Posted 18 February 2013 - 03:53 AM

I have Windows 7 Home Premium, and I am getting a lot of grief from Internet Explorer, in that it is opening several instances of itself in the processes tab at startup.

Attached File  explorerprocessesrunning.JPG   41.79KB   3 downloads

These are ALL iexplorer processes, and there are more off the screenshot. Every time I boot up the computer about 20 iexplorer processes start running.excl.png

This seems a biut excessive, since I have not even opened the browser at all, but if I choose end process, or end process tree, it just opens more processes running??mad.gif

Also, if I try to actually open Internet Explorer from the desktop icon, it completely locks up my computer, and will not finish opening the home page!!

So, I know for a fact that I have some kind of virus that is causing this, but when I run Comodo, Spy Hunter, or SpyBot search and destroy, it comes back that nothing was found.... smashcomp.gif

Anyway, I am wondering if anyone can tell me what is causing this, because I have a PC with Windows, so uninstalling Internet Explorer is impossible for me??killcomp.gif

PLEASE HELP!! idea.gif

 


*Moderator Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Queen-Evie*


 


Edited by Queen-Evie, 18 February 2013 - 09:19 AM.


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#2 narenxp

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Posted 18 February 2013 - 09:15 AM

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters




  • Check Loaded Modules  and Detect TDLFS file systemDo not check Verify file digital signatures (even though it is checked in the example)
  • If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now




  • Click Start Scan and allow the scan process to run

  • If threats are detected select Skip for all of them unless I instruct you otherwise
  • Click Continue




  • Click Reboot computer
  • Please post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply


===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here and here.
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.



  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.



  • Please post the contents of the log in your next reply.

NOTE:  aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan  This process may may take several hours, that is normal

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the   button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:

    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply.   Note:  If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • ESET results



#3 zlloyd1

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Posted 19 February 2013 - 02:09 PM





Alright,
I followed your steps, there was a problem though, as there was never an option presented after
running TDSSKiller to reboot the
machine, so I just did a manual restart, and continued to step 2.

I did all three scans, as per your instructions, but it ended up producing over 100 pages of gibberish, which I cannot possibly cut and paste here.... nuke.gif

 ALthough my Internet Explorer does seem to have been repaired, the ESET scan removed a number of programs from my computer that I needed, including Comodo Antivirus, and Freecorder. Also, I should mention that this thing took well over 8 hours to complete its scan!!excl.png

Anyway, I think that got it, thanks for the advice!! clapping.gif



#4 zlloyd1

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Posted 19 February 2013 - 02:11 PM

Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. icon_thumb.gif
 

  • TDSSKiller log
  • aswMBR log
  • ESET results

I saw no way to send an attachement, or I would have!! unsure.png


Edited by zlloyd1, 19 February 2013 - 02:12 PM.


#5 narenxp

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Posted 19 February 2013 - 08:07 PM

Paste the logs here

 

http://pastebin.com/

 

 and post the link here



#6 zlloyd1

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Posted 20 February 2013 - 04:59 AM

Paste the logs here

 

http://pastebin.com/

 

 and post the link here

Alright, I posted all of the scan logs there.... icon_thumb.gif

 

Thanks again yo!! icon_bananas.gif


Edited by zlloyd1, 20 February 2013 - 05:00 AM.


#7 narenxp

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Posted 20 February 2013 - 05:04 AM

Link to the posted logs?



#8 zlloyd1

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Posted 20 February 2013 - 01:29 PM

http://pastebin.com/

Which is the URL you gave me to go post the logs!! icon_bubbles.gif

I am not sure what you are asking me for exactly. I used the link you
provided, and went to that site, and pasted all of the logs. SO, I would
assume that this was the link to it??

So, what are you asking me for here?? unsure.png


Edited by zlloyd1, 20 February 2013 - 01:34 PM.


#9 zlloyd1

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Posted 20 February 2013 - 01:33 PM


Edited by zlloyd1, 20 February 2013 - 01:34 PM.


#10 narenxp

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Posted 20 February 2013 - 06:35 PM

Where am i going to find the logs in that site?

 

When you submit logs a link should get generated on the top similar to this

 

http://pastebin.com/pX95uC1A

 

I need that link to access the exact page where you posted the logs.

 

If you are still confused,post the ASWMBR and ESET scanner logs here.Just post the last few lines of TDSSkiller alone and not the whole one.



#11 zlloyd1

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Posted 20 February 2013 - 10:56 PM

When you submit logs a link should get generated on the top similar to this

 

http://pastebin.com/pX95uC1A

 

I need that link to access the exact page where you posted the logs.

 

I was not aware that I was supposed to get a link from the page, and did not at first. busy.gif

I posted it all again there, and got this: http://pastebin.com/ZpD7zMRy



#12 narenxp

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Posted 20 February 2013 - 10:58 PM

Good work.You are not clean yet

 

Malwarebytes

--------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.  If you already have it installed launch the program and update the database.

  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.  You can also right click on the link and select Save Link As

Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings except to uncheck any offer for a free Pro trial version
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.


===================================================


Farbar's MiniToolBox

--------------------

  • Please download MiniToolBox, save it to your desktop
  • Please close any Firefox browsers you may have open
  • Double click the icon to launch the program
  • Make sure the following options are checked:

    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Devices
    • List Users, Partitions and Memory size.
  • Click Go and once the scan is completed a Result.txt Notepad document will open on your desktop
  • Please copy and paste the contents in your reply


===================================================


Farbar's Service Scanner

--------------------

Please download Farbar Service Scanner, save it to your desktop, and run it.

  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


===================================================


AdwCleaner by Xplode - Search for Adware

-------------------

  • Please download AdwCleaner by Xplode onto your desktop.
  • Double click on AdwCleaner.exe, select OK, then Run
  • Click on DELETE
  • A logfile will automatically open after the scan has finished
  • Copy and paste the contents in your reply
  • You can find the logfile at C:\AdwCleaner[R1].txt as well


===================================================


Junkware Removal Tooll by thisisu

-------------------

  • Please download Junkware Removal Tool and save it to your desktop.
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Right-mouse click JRT.exe and select Run as administrator (Windows XP double click the icon)
  • Please allow the program time to run
  • Once completed a Notepad document will open on your desktop
  • Copy and paste the contents in your reply


===================================================


Rkill

-------------------

Please download Rkill by Grinler from one of the 4 links below (if one of them does not work try another...) and save it to your desktop:


  • In order for Rkill to run properly you must disable your anti-malware software.  Please refer to this page if you are not sure how.
  • Double-click on Rkill. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
    • Note:  You may have to run Rkill a few times before it is successful.  You may also have to download Rkill from a different link which will save it as a different file name.
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • An Rkill.log will appear.  Please copy and paste the contents in your reply (file also located at c:\rkill.log)
  • Do not reboot your computer after running Rkill as the malware programs will start again.  If your computer reboots, run Rkill again before continuing on to the next step.
  • If nothing happens or if the tool does not run, please let me know in your next reply.


===================================================


Autoruns

--------------------

  • Please download AutoRuns and save it to your desktop
  • Double click the AutoRuns.zip folder
  • Double click autoruns.exe (not autorunsc.exe), select Run, then Run again and allow the information to populate
  • Select File, Save, Desktop (in the left hand pane), then Save filename as Autoruns.txt and change Save as type to  Text(*.txt).
  • Double click on the text file,copy and paste the contents in your reply


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • Malwarebytes log
  • MiniToolBox log
  • Farbar's Service Scanner log
  • AdwCleaner log
  • Junkware Removal Tool log
  • Rkill log
  • Autoruns log

 



#13 zlloyd1

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Posted 21 February 2013 - 12:18 PM

I think I am clean now, so I will skip these last steps.... icon_bubbles.gif

Again, thanks for all the assistance!!love4u.gif



#14 narenxp

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Posted 21 February 2013 - 01:40 PM

You are still infected

 

good luck



#15 zlloyd1

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Posted 21 February 2013 - 05:05 PM

What makes you say that?? blink.png Internet Explorer is working fine now, and I have not been redirected when using a search engine for a few days.icon_bananas.gif

In any case, I am over this, and going to try and put it behind me for a while, and thanks again for the assistance!! guitar.gif






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