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Dell Photo All-in-One Printer 944: cannot access Dell-All-in-One Center


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#1 Vicktory

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Posted 17 February 2013 - 08:05 PM

I found my desktop icons scrambled -- and I had lost the shortcut to the Dell-All-in-One Center which enables me to select among Copy/Fax/Scan and to adjust the various settings.  I am running Windows XP, Svc. Pack #3.

 

 I could still print from both the computer and the printer's control panel .  Copy also worked, but Scan and Fax did not work even from the printer's control panel.  I could not get to the Dell-All-in-One Center no matter what I tried; that included following troubleshooting instructions.  The printer's USB connection was functioning properly, but the printer was not listed under "All Programs."  However, It could be found through the Control Panel --> Printers & Faxes.
 

I've run System Mechanic, Malwarebytes, Ad-Aware, and AVG without solving the problem.
 

I uninstalled; then reinstalled the printer from the original CD.  The software loaded, but didn't get passed "Searching for Printer."
 

I tried several Restore Points, but got the "Couldn't restore" message each time.
 

There don't appear to be any other issues with the computer.  SUGGESTIONS?



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#2 hamluis

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Posted 19 February 2013 - 06:19 PM

Stop...using System Mechanic on your system.  It makes changes to your system which are undocumented, which means that you have no idea what entries/files it may remove or damage in doing...whatever System Mechanic purports to do.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

  • Not all registry cleaners create a backup of the registry before making changes.  If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

 

Louis



#3 Vicktory

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Posted 19 February 2013 - 06:47 PM

Louis,

 

Thanks for your insights concerning registry cleaners.

 

Have you any insights with respect to my regaining access to the All-in-One feature of my Dell 944 printer?

 

Victor



#4 hamluis

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Posted 20 February 2013 - 11:42 AM

If it's a Dell printer...uninstall the printer.

 

Printers are somewhat notorious for leaving services running that should have been terminated...so check for such, kill the services if such exist.

 

Then follow the Dell instructions for reinstalling said printer.

 

The printer should normally be on when attempting to install the software, I believe.

 

Post exact wording of any erro message occurring during install effort...and note exact point at which it occurs.

 

Post same.

 

Louis


Edited by hamluis, 20 February 2013 - 11:43 AM.


#5 Vicktory

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Posted 20 February 2013 - 02:15 PM

As noted in my original post, "I uninstalled; then reinstalled the printer from the original CD.  The software loaded, but didn't get passed "Searching for Printer." "  To elaborate:  A screen with three or four line-items appears that depicts progress.  The "printer software loaded " and "installed" items appeared to have executed; then,  "Searching for Printer" was reached and there was no further progress.

 

Victor
 






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