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Strange virus, no idea what it is exactly


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#1 Kirisch

Kirisch

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Posted 17 February 2013 - 06:00 PM

So, a friend of me has a new laptop (its about 6 months old), with a 64 bit windows installed.

 

I'm not unfamiliar with software and removing virusses, but this leaves me a bit puzzled.

 

I've acessed his PC via 'log me in' and found a series of misinstalled programs put there by the company that sold him the laptop, mainly 32 bit versions of programs that should be 64-bit.

I've fixed this, bit this didn't fix his problem, however.

 

Let me start at the beginning;

 

It began with google chrome and firefox not loading various flash or java, aka youtube and bank log pages.

Logging in would work, but after that is would just be  blank non interavtive page.

After that a lot of pop ups started appearing (uh-oh), and the computer was considerably slower.

 

It rang my alarmbells from the very beginning when firefox and google chrome refused to load certain pages (me being the paranoid parrot that I am), and downloaded and installed Antimalwarebytes and a different anti-virus program.

Malwarebytes found three virusses wich I quarantines and deleted, however, the anti virus I installed mysteriously dissapeared. A while later I found Avira on the laptop, wich is not what I installed.

 

After that, the problem wasn't solved.

It only got worse.

The pop-ups are going all over the place, and the computer now also randomly starts rebooting itself.

It's slower then a pregnant sloth, and the desktop backgrounds now Also start dissapearing at startup.

 

I have no idea what to do with my basic understanding of things, and my friend is an absolute rooky who barely knows where to find his program files.

 

Does anyone have any idea what this could be?

 

Thanks in advance!


Edited by Kirisch, 17 February 2013 - 06:02 PM.


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#2 narenxp

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Posted 17 February 2013 - 06:03 PM


  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters




  • Check Loaded Modules  and Detect TDLFS file systemDo not check Verify file digital signatures (even though it is checked in the example)
  • If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now




  • Click Start Scan and allow the scan process to run

  • If threats are detected select Skip for all of them unless I instruct you otherwise
  • Click Continue




  • Click Reboot computer
  • Please post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply


===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here and here.
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.



  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.



  • Please post the contents of the log in your next reply.

NOTE:  aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan  This process may may take several hours, that is normal

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the   button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:

    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply.   Note:  If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • ESET results


 






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