So, a friend of me has a new laptop (its about 6 months old), with a 64 bit windows installed.
I'm not unfamiliar with software and removing virusses, but this leaves me a bit puzzled.
I've acessed his PC via 'log me in' and found a series of misinstalled programs put there by the company that sold him the laptop, mainly 32 bit versions of programs that should be 64-bit.
I've fixed this, bit this didn't fix his problem, however.
Let me start at the beginning;
It began with google chrome and firefox not loading various flash or java, aka youtube and bank log pages.
Logging in would work, but after that is would just be blank non interavtive page.
After that a lot of pop ups started appearing (uh-oh), and the computer was considerably slower.
It rang my alarmbells from the very beginning when firefox and google chrome refused to load certain pages (me being the paranoid parrot that I am), and downloaded and installed Antimalwarebytes and a different anti-virus program.
Malwarebytes found three virusses wich I quarantines and deleted, however, the anti virus I installed mysteriously dissapeared. A while later I found Avira on the laptop, wich is not what I installed.
After that, the problem wasn't solved.
It only got worse.
The pop-ups are going all over the place, and the computer now also randomly starts rebooting itself.
It's slower then a pregnant sloth, and the desktop backgrounds now Also start dissapearing at startup.
I have no idea what to do with my basic understanding of things, and my friend is an absolute rooky who barely knows where to find his program files.
Does anyone have any idea what this could be?
Thanks in advance!
Edited by Kirisch, 17 February 2013 - 06:02 PM.