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itunes (re)download error and windows update installer error


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#1 amyl

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Posted 17 February 2013 - 02:59 PM

Hello!  I haven't used my desktop in forever (about 4yrs) and finally decided to hook it up to my tv.  After a little bit of funds and assistance, I finally got it working. 

 

Anyhoo...at one time I had itunes downloaded.  Now I can't find it in Programs.  I can find a couple of files titled "itunes music" and  "itunes music library" in one of the users on this comp but when trying to open these files I receive these errors:

"itunes music" "Application has failed to start because it's side by side configuration is incorrect.  Please see the application event log for more detail"

"itunes music library - Opens up in a new window of html log.

 

I researched and found to uninstall and then reinstall itunes and Quicktime.  I can't find itunes in Programs.  I tried to download itunes and receive this error "Could not access network location %APPDATA%."  I researched this error and found to download update to Windows Vista then download itunes and Quicktime afterwards.  I tried to download and received this error "Installer encountered and error 0x80070424 The specified service does not exist as an installed device."

 

Can I find these drivers somewhere or what should my next steps be?

 

fyi-I don't have the cds that came with computer but I might be able to borrow one if needed.



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#2 narenxp

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Posted 17 February 2013 - 03:02 PM


Please download Farbar Service Scanner, save it to your desktop, and run it.

  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

 



#3 amyl

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Posted 17 February 2013 - 03:14 PM


Please download Farbar Service Scanner, save it to your desktop, and run it.
 

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.

Hopefully I did this correctly:

 Farbar Service Scanner Version: 15-02-2013

Ran by user (administrator) on 17-02-2013 at 15:12:29
Running from "C:\Users\user\Desktop"
Windows Vista ™ Home Premium  (X86)
Boot Mode: Normal
****************************************************************
 
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


#4 narenxp

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Posted 17 February 2013 - 03:19 PM

Download

 

http://download.bleepingcomputer.com/win-services/vista/wuauserv.reg

 

Launch it and click YES

 

Restart the PC and you should be able to update.

 

good luck



#5 amyl

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Posted 17 February 2013 - 03:48 PM

Download

 

http://download.bleepingcomputer.com/win-services/vista/wuauserv.reg

 

Launch it and click YES

 

Restart the PC and you should be able to update.

 

good luck

 

This won't wipe out / mess up  any other programs on my comp though will it?  And can you please explain what exactly this download does?


Edited by amyl, 17 February 2013 - 03:49 PM.


#6 narenxp

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Posted 17 February 2013 - 03:49 PM

Why should i give you a fix that will harm your computer?



#7 amyl

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Posted 17 February 2013 - 03:53 PM

Why should i give you a fix that will harm your computer?

Oh I don't think it would harm it...I was just wandering if I would have to reinstall anything else is all :)



#8 amyl

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Posted 18 February 2013 - 09:30 PM

This worked Thanks!!!

 

However, I can only open Itunes for 1 user; and it's not even the Admin user; the icon is there but won't open. Please tell me I'm just being a true blonde and am overlooking something/not choosing the correct setting?  I feel goofy right now



#9 narenxp

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Posted 18 February 2013 - 09:40 PM

Reinstall Itunes and check.






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