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Unknown issue redirected here via a friend


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6 replies to this topic

#1 Call911

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Posted 17 February 2013 - 02:57 AM

Was sent via a friend after my sytem encountered unknown system errors etc not sure if this is due to maleware but went ahead an did this.

Note. Attempted cleaning of system with compressed air an resulted in said issues but not totally sure had to re-install windows to try an bring system back to where it was b4 cleaning. Also note there might be unrelated system faults before hand.

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#2 nasdaq

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Posted 18 February 2013 - 09:49 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
 
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
 
Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
 
 
* IMPORTANT !!! Save ComboFix.exe to your Desktop
 
IMPORTANT....
 
1. Close any open browsers.
 
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
 
3. Do not install any other programs until this if fixed.
 
How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html
 
Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall
 
Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
 
 
Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===
 
Third party programs if not up to date can be the cause infiltration of an infection.
 
Please run this security check for my review.
 
Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===
 
Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.
 
Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
  •  
    Please post the logs for my review.


    #3 Call911

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    Posted 19 February 2013 - 01:38 AM

    logs hope I did everything correctly 8)-

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    #4 nasdaq

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    Posted 19 February 2013 - 09:04 AM

    Your logs are clean.

     

    Any remaining issues with this computer?



    #5 Call911

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    Posted 19 February 2013 - 05:21 PM

    Probably nothing that local computer store can take care of had a bad incident with compressed air  tryin to clean inside of tower. PC kept shuttin down on me so thought it was getting hot. Somewhere along the way I had to reload windows cuz I had data loss an clock got messed up an win update would'nt work. Anyways this is good news ty for the help an thanx for all the nice resources.



    #6 nasdaq

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    Posted 20 February 2013 - 09:22 AM

    Glad we could help.



    #7 nasdaq

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    Posted 20 February 2013 - 09:22 AM

    It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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