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Action isn't being taken until 3rd or 4th click.


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#1 beccamac50

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Posted 16 February 2013 - 08:19 PM

A couple of days ago I downloaded a media converter from CNET, editor's pick etc. Was slammed with toolbars and a search conduit something or other. I managed to get rid of it and all associated programs that I could see. I tried many different fixes and malware tools and don't even remember which ones any more. Although I no longer have any of the annoying stuff in my browser, my computer just would not react to my 1st, 2nd, and sometimes 3rd clicks. Whether it's clicking the "properties" of a photo on my hard drive, a tab in Chrome, a google result, sliding a scroll bar, buttons of any kind or clicking a text input area - result was all the same. Nothing. It wasn't a "delay" - just a big zero. It would work on the 3rd or 4th time. So I used system restore to an earlier time prior to all this, and it hasn't helped.

 

Windows 7

Any input appreciated.



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#2 Broni

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Posted 16 February 2013 - 09:31 PM

Welcome aboard

 

Does the same thing happen in safe mode?

 

=============================

 

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download Malwarebytes Anti-Rootkit from HERE
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


NOTE. Make sure all logs are pasted not attached.


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#3 beccamac50

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Posted 16 February 2013 - 10:28 PM

I actually never checked in Safe Mode, but just did and the problem did not occur. And since restarting in normal mode - I don't seem to have the issue (and by comparison extremely fast). Is that even possible? It wasn't an issue of simple restart, because I tried that (among other things) I guess it's only been a couple of minutes, so what I'd like to do, since it's late here, is wait until morning and see if the problem returns. Would that be okay?


Edited by beccamac50, 16 February 2013 - 10:28 PM.


#4 Broni

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Posted 16 February 2013 - 10:51 PM

Not a problem :)


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