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laptop problem


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#1 carltovey

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Posted 16 February 2013 - 03:20 PM

Hi

You fixed my infected laptop quite a while back, (GRINGO) I think.

cant remember how I was directed to the site.

My laptop is playing up again, it is really slow and does not feel right.

It takes a while to load explorer and other web pages and  a long time to run some applications.

I have tried virus checkers and malaware removers but when i did it found and removed some trojens but I think it is still infected.

 

Helppppppppppppppp


Edited by hamluis, 19 February 2013 - 10:15 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 noknojon

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Posted 16 February 2013 - 03:57 PM

Welcome back carltovey -

Please start with this scan - Download Security Check by Screen317 from HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Next - A quick cleanup of Toolbars and minor infections - Download AdWare Cleaner and install it
NOTE: You may need to disable your Antivirus while this runs. Information on A/V control (temp disable) HERE if needed

Now - Close all open programs and browsers as the program will reboot your computer
XP users Double click on the program to run it
Note: Vista and Windows users, Right click and select Run as Admin......
Select DELETE
Confirm each time with OK
Your computer will Reboot and a notepad text will show the results
Please post that back here

 

Thank You -



#3 carltovey

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Posted 19 February 2013 - 06:30 AM

Results of screen317's Security Check version 0.99.58 
 Windows 7 Service Pack 1 x64  
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
AVG Anti-Virus Free Edition 2013  
Virgin Media Security             
Microsoft Security Essentials     
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File 
 Spybot - Search & Destroy
 Malwarebytes Anti-Malware version 1.70.0.1100 
 Java™ 6 Update 31 
 Java version out of Date!
  Adobe Flash Player 11.5.502.149 Flash Player out of Date! 
 Adobe Reader 10.1.5 Adobe Reader out of Date! 
 Google Chrome 13.0.782.112 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Spybot Teatimer.exe is disabled!
 AVG avgwdsvc.exe
 Trend Micro UniClient UiFrmWrk uiWatchDog.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#4 carltovey

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Posted 19 February 2013 - 06:33 AM

# AdwCleaner v2.112 - Logfile created 02/19/2013 at 11:32:09
# Updated 10/02/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : carl - CARL-HP
# Boot Mode : Normal
# Running from : C:\Users\carl\Desktop\clean\AdwCleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16464

[OK] Registry is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\carl\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R5].txt - [797 octets] - [19/02/2013 09:21:37]
AdwCleaner[R6].txt - [729 octets] - [19/02/2013 11:32:09]
AdwCleaner[S4].txt - [856 octets] - [19/02/2013 09:23:50]

########## EOF - C:\AdwCleaner[R6].txt - [847 octets] ##########



#5 carltovey

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Posted 19 February 2013 - 06:40 AM

# AdwCleaner v2.112 - Logfile created 02/19/2013 at 11:32:58
# Updated 10/02/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : carl - CARL-HP
# Boot Mode : Normal
# Running from : C:\Users\carl\Desktop\clean\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16464

[OK] Registry is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\carl\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R5].txt - [797 octets] - [19/02/2013 09:21:37]
AdwCleaner[R6].txt - [915 octets] - [19/02/2013 11:32:09]
AdwCleaner[S4].txt - [856 octets] - [19/02/2013 09:23:50]
AdwCleaner[S5].txt - [847 octets] - [19/02/2013 11:32:58]

########## EOF - C:\AdwCleaner[S5].txt - [906 octets] ##########



#6 noknojon

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Posted 19 February 2013 - 04:10 PM

Please note that you have 3 Antivirus programs installed

Virgin Media Security keeps up to three computers in your home safe with anti- virus protection, firewall, ad blocker, privacy manager.

AVG Anti-Virus Free Edition 2013
Microsoft Security Essentials
You must remove / delete 2 of these - If you wish help on full uninstalling, please ask.

These 3 Antivirus programs will slow your system and cause the problems that you currently have -

 

 

 Java™ 6 Update 31 - Java version out of Date! Note Java is currently Version 7 Update 13
1. Update your Java version here: http://www.java.com/en/download/installed.jsp
Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.
2. Now, we need to remove old Java version and its remnants...
Download JavaRa to your desktop and unzip it.
•Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
•Accept any prompts.
Now check in Programs and Features that you only have the latest version installed and delete any older versions

 

Thank You -



#7 carltovey

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Posted 19 February 2013 - 04:25 PM

thanks.

I do not have virgin anti virus installed (it used to be) i have avg and MS security essentials, which 1 of these 2 do you recomend that i use??

 

how do I get rid of the virgin media leftovers



#8 noknojon

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Posted 19 February 2013 - 04:57 PM

Please see ```Antivirus/Firewall Check:``` above -
These programs show that you have not fully removed the program, and active traces still remain. This is why we must use them


Virgin is new on the market, so I will need to research for a Full Remover for it. I do have access to their site, and I hope that all details are listed on there  - I must assume you are in Britain, as this is their base -


Personally only, I use MSE on all of my computers and I have little or no problems with it, but the choice is still yours.


How to uninstall AVG 2013 (remove it permanently from PC)
AVG - FAQ Knowledge Base
Download tools

946:How to uninstall AVG (remove it permanently from PC)Click on Start > All Programs > AVG 8.0 > Uninstall AVG
If you experience any problems with the uninstallation procedure, please follow the steps below:
Download the latest installation file of AVG from the Download section of our website
After downloading, run this file and choose the Uninstall Product option in the Select Setup Type dialog
Finish the removal process and restart your computer
1457:What is AVG Remover?AVG Remover utility (available in the Tools section) removes all parts of AVG installation on your computer, including registry items, installation and user files on your disk, etc. AVG Remover is the least option to be used in case the AVG uninstallation / repair installation process has failed repeatedly.
Warning: All AVG user settings will be removed after the uninstallation, as well as the Virus Vault content and other item related to AVG installation and use. During the removal procedure you will be asked to restart your computer. Therefore please make sure to finish your work and to save all important data prior to AVG Remover launch.

 

Back after I check with Virgin -

 

Thank You -



#9 noknojon

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Posted 19 February 2013 - 05:27 PM

Removal instructions for VMS v10 are here - 99% success rated by users > >

 

Link to  How do I manually uninstall Virgin Media Security 10?
http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393


If removal is still incomplete then get the free version of Revo Uninstaller - I will give directions only if needed -


Follow all the steps listed in the removal guide, except for the final line =>

You will now have to reinstall the software via our home page. Log into My VM and choose the security App.


Virgin Media Security 10 FAQ
What exactly is Virgin Media Security?
What are the system requirements for Virgin Media Security?
How do I check if my security software is compatible with Virgin Media Security?
What does Virgin Media Security do automatically?
How to resolve Virgin Media Security problems.
How to resolve Virgin Media Security installation problems.
How do I manually uninstall Virgin Media Security 9

 

Let us know how you go, then  I can bookmark this page -

 

Regards -



#10 carltovey

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Posted 19 February 2013 - 05:38 PM

cheers I kept the AVG, I will update the Java next

 

 Results of screen317's Security Check version 0.99.58 
 Windows 7 Service Pack 1 x64  
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
AVG Anti-Virus Free Edition 2013  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File 
 Spybot - Search & Destroy
 Malwarebytes Anti-Malware version 1.70.0.1100 
 Java™ 6 Update 31 
 Java version out of Date!
  Adobe Flash Player 11.5.502.149 Flash Player out of Date! 
 Adobe Reader 10.1.5 Adobe Reader out of Date! 
 Google Chrome 13.0.782.112 
````````Process Check: objlist.exe by Laurent```````` 
 Spybot Teatimer.exe is disabled!
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#11 noknojon

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Posted 19 February 2013 - 05:46 PM

Please post back any list of current problems after you finish.

Try browsing for 5 minutes, or playing a few simple games to see if there is any changes -

 

Thank You -



#12 carltovey

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Posted 20 February 2013 - 05:06 PM

Hi

Thanks for the help laptop appears to be running ok again, no slowing down or waiting for pages to load.



#13 noknojon

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Posted 20 February 2013 - 08:17 PM

Run it for a day or 2, and just post back here if all is still OK, then I will take it off Watch List -

 

Thank You -






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