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Google redirect virus, can't get rid of it


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25 replies to this topic

#1 ThomasJC

ThomasJC

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Posted 16 February 2013 - 02:10 AM

I have the redirect problem and also, IE wants to close all the time. or stops and reopens itself.  I don't know if these two problems are related.

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Sandra B at 23:41:16 on 2013-02-15
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.1023.545 [GMT -7:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\ups.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://gmail.com/
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Do Not Track: {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - c:\program files\avg\avg2012\avgdtiex.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [FileTypeAssistant] rundll32 "c:\documents and settings\sandra b\local settings\application data\microsoft\filetypeassistant\lrraddds.dll",NVDisplayCoInstallW
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [D-Link AirPlus XtremeG] c:\program files\d-link\airplus xtremeg\AirPlusCFG.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [UserFaultCheck] c:\windows\system32\dumprep 0 -u
mRun: [ANIWZCS2Service] c:\program files\ani\aniwzcs2 service\WZCSLDR2.exe
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
dRun: [FileTypeAssistant] rundll32 "c:\documents and settings\sandra b\local settings\application data\microsoft\filetypeassistant\lrraddds.dll",NVDisplayCoInstallW
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\documents and settings\all users\start menu\programs\startup\UPS WorldShip Messaging Utility.lnk.disabled
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - c:\program files\avg\avg2012\avgdtiex.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/popcap/zuma/popcaploader_v6.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: Interfaces\{ABB15FDC-8B76-4ACA-A509-919179810669} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{EF3FB7D9-B2E7-45D1-B72D-6C23873B4BCA} : DHCPNameServer = 192.168.0.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 24896]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 31952]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 250080]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 41040]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 301920]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
R3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [2007-9-3 450400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 142176]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-11-2 5174392]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2001-8-30 14336]
.
=============== Created Last 30 ================
.
2013-02-16 02:49:27 -------- d-----w- c:\documents and settings\sandra b\application data\Malwarebytes
2013-02-16 02:49:12 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2013-02-16 02:49:10 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-16 02:49:10 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-15 09:42:37 -------- d-----w- c:\program files\HitmanPro
2013-02-15 09:39:35 -------- d-----w- c:\documents and settings\all users\application data\HitmanPro
2013-02-15 06:06:55 -------- d-----w- c:\program files\Spybot - Search & Destroy
2013-02-15 06:06:55 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
2013-02-02 06:54:50 -------- d-----w- c:\documents and settings\sandra b\application data\ElevatedDiagnostics
2013-01-22 16:43:59 -------- d-----w- c:\documents and settings\all users\application data\AVG January 2013 Campaign
.
==================== Find3M  ====================
.
2013-02-15 07:43:33 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-15 07:43:32 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll
2013-01-07 01:16:02 2193024 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-01-07 00:36:58 2069760 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20:00 1867264 ----a-w- c:\windows\system32\win32k.sys
2013-01-02 06:49:10 148992 ----a-w- c:\windows\system32\mpg2splt.ax
2013-01-02 06:49:10 1292288 ----a-w- c:\windows\system32\quartz.dll
2012-12-26 20:16:29 916480 ----a-w- c:\windows\system32\wininet.dll
2012-12-26 20:16:28 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-12-26 20:16:28 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-12-24 06:40:59 385024 ----a-w- c:\windows\system32\html.iec
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-10 10:28:36 142176 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
.
============= FINISH: 23:42:50.70 ===============
 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 16 February 2013 - 06:27 AM

Hello ThomasJC and Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
  • Gringo






Edited by gringo_pr, 16 February 2013 - 06:28 AM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 ThomasJC

ThomasJC
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Posted 16 February 2013 - 04:10 PM

Hello Gringo ~

I have been reading your posts on how you helped others with this problem.  You have a wonderful way to handle it, that's for sure.  I have been searching on the web, no one else's suggestions have worked. I just tried Google and it is working correctly now. Here are the things you asked for.  Thank you so much for your help. I will await your next post to see what else I should do.

 

 Results of screen317's Security Check version 0.99.57 
 Windows XP Service Pack 3 x86  
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled! 
 AVG 2012    
 AVG2012 successfully updated!
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 Malwarebytes Anti-Malware version 1.70.0.1100 
 Java™ 6 Update 29 
 Java version out of Date!
 Adobe Reader 8 Adobe Reader out of Date!
 Adobe Reader 10.1.5 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 AVG avgwdsvc.exe
 AVG avgtray.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 44% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

 

 

# AdwCleaner v2.112 - Logfile created 02/16/2013 at 13:51:18
# Updated 10/02/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Sandra B - SANDRA
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Sandra B\Desktop\adwcleaner0.exe
# Option [Delete]


 


***** [Services] *****


 


***** [Files / Folders] *****


 

Folder Deleted : C:\Documents and Settings\Sandra B\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla


 

***** [Registry] *****


 

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla


 

***** [Internet Browsers] *****


 

-\\ Internet Explorer v8.0.6001.18702


 

[OK] Registry is clean.


 

-\\ Google Chrome v [Unable to get version]


 

File : C:\Documents and Settings\Sandra B\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences


 

[OK] File is clean.


 

*************************


 

AdwCleaner[R1].txt - [1483 octets] - [16/02/2013 13:50:21]
AdwCleaner[S1].txt - [373 octets] - [16/02/2013 13:22:29]
AdwCleaner[S2].txt - [373 octets] - [16/02/2013 13:45:11]
AdwCleaner[S3].txt - [1424 octets] - [16/02/2013 13:51:18]


 

########## EOF - C:\AdwCleaner[S3].txt - [1484 octets] ##########

 

 

RogueKiller V8.5.1 [Feb 12 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/


 

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : Sandra B [Admin rights]
Mode : Remove -- Date : 02/16/2013 14:01:29
| ARK || FAK || MBR |


 

¤¤¤ Bad processes : 2 ¤¤¤
[DLL] explorer.exe -- C:\WINDOWS\explorer.exe : C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll [x] -> UNLOADED
[DLL] rundll32.exe -- C:\WINDOWS\system32\rundll32.exe : C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll [x] -> KILLED [TermProc]


 

¤¤¤ Registry Entries : 9 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : FileTypeAssistant (rundll32 "C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll",NVDisplayCoInstallW) [-] -> DELETED
[RUN][SUSP PATH] HKUS\.DEFAULT[...]\Run : FileTypeAssistant (rundll32 "C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll",NVDisplayCoInstallW) [-] -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-19[...]\Run : FileTypeAssistant (rundll32 "C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll",NVDisplayCoInstallW) [-] -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-19_Classes[...]\Run : FileTypeAssistant (rundll32 "C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll",NVDisplayCoInstallW) [-] -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-20[...]\Run : FileTypeAssistant (rundll32 "C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll",NVDisplayCoInstallW) [-] -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-20_Classes[...]\Run : FileTypeAssistant (rundll32 "C:\Documents and Settings\Sandra B\Local Settings\Application Data\Microsoft\FileTypeAssistant\lrraddds.dll",NVDisplayCoInstallW) [-] -> DELETED
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowRecentDocs (0) -> REPLACED (1)
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowPrinters (0) -> REPLACED (1)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)


 

¤¤¤ Particular Files / Folders: ¤¤¤


 

¤¤¤ Driver : [LOADED] ¤¤¤


 

¤¤¤ HOSTS File: ¤¤¤
--> C:\WINDOWS\system32\drivers\etc\hosts


 

127.0.0.1       localhost


 


¤¤¤ MBR Check: ¤¤¤


 

+++++ PhysicalDrive0: ST330620A +++++
--- User ---
[MBR] 2dbce79044b66356b2d3ab1dad2177c0
[BSP] 772f27ee1c2d4393bbade681c4e4b204 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 15602 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 31953285 | Size: 13005 Mo
User = LL1 ... OK!
User = LL2 ... OK!


 

+++++ PhysicalDrive1: WDC WD200BB-75CLB0 +++++
--- User ---
[MBR] b0b6a2d14d823e9ef85ca2c028196de6
[BSP] 69e6e7cf39c0169388fd9645dd48b863 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 8024 Mo
User = LL1 ... OK!
User = LL2 ... OK!


 

Finished : << RKreport[2]_D_02162013_02d1401.txt >>
RKreport[1]_S_02162013_02d1400.txt ; RKreport[2]_D_02162013_02d1401.txt


 

 


 



#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 16 February 2013 - 05:29 PM


Hello

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

  • Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 ThomasJC

ThomasJC
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  • Members
  • 13 posts
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  •  
  • Local time:07:54 AM

Posted 16 February 2013 - 06:23 PM

A box popped up that says:

 

This machine does not have the 'Microsoft Windows recovery console' installed. Alternately, an existing installation of the recovery console may be present but requires updatin.

Without it, ComboFix shall not attempt the fixing of some serious infections.

Click "Yes" to have ComboFix download/install it.

 

Should I click Yes or No?



#6 gringo_pr

gringo_pr

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  • Malware Response Team
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  • Local time:10:54 AM

Posted 16 February 2013 - 08:35 PM

click yes
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 ThomasJC

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  • Members
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Posted 16 February 2013 - 09:28 PM

The Google redirect problem is gone.  IE no longer closes and reopens. (Thank you, Thank you, Thank you.) Overall the computer responds quicker.  It is still clunky on some websites, but I chalk that up to the age of the machine and the limited memory and hardrive space. (unless you can think of something else I can do).

 

Question:

Would it be good to do this process to my other computer.  I do not seem to have a malware problem with that one, but would it tune it up?

 

ComboFix 13-02-15.01 - Sandra B 02/16/2013  18:49:30.1.1 - x86
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.1023.723 [GMT -7:00]
Running from: c:\documents and settings\Sandra B\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Sandra B\g2mdlhlpx.exe
c:\documents and settings\Sandra B\WINDOWS
c:\windows\explorer(2).exe
c:\windows\system32\URTTemp
c:\windows\system32\URTTemp\fusion.dll
c:\windows\system32\URTTemp\mscoree.dll
c:\windows\system32\URTTemp\mscoree.dll.local
c:\windows\system32\URTTemp\mscorsn.dll
c:\windows\system32\URTTemp\mscorwks.dll
c:\windows\system32\URTTemp\msvcr71.dll
c:\windows\system32\URTTemp\regtlib.exe
d:\my documents\~WRL2338.tmp
d:\my documents\~WRL3157.tmp
.
.
(((((((((((((((((((((((((   Files Created from 2013-01-17 to 2013-02-17  )))))))))))))))))))))))))))))))
.
.
2013-02-16 20:22 . 2013-02-16 20:22 158 ----a-w- c:\windows\DeleteOnReboot.bat
2013-02-16 02:49 . 2013-02-16 02:49 -------- d-----w- c:\documents and settings\Sandra B\Application Data\Malwarebytes
2013-02-16 02:49 . 2013-02-16 02:49 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2013-02-16 02:49 . 2013-02-16 02:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-16 02:49 . 2012-12-14 23:49 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-15 09:42 . 2013-02-15 09:42 -------- d-----w- c:\program files\HitmanPro
2013-02-15 09:39 . 2013-02-15 18:01 -------- d-----w- c:\documents and settings\All Users\Application Data\HitmanPro
2013-02-15 06:06 . 2013-02-15 07:28 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2013-02-15 06:06 . 2013-02-15 06:09 -------- d-----w- c:\program files\Spybot - Search & Destroy
2013-02-02 06:54 . 2013-02-02 06:54 -------- d-----w- c:\documents and settings\Sandra B\Application Data\ElevatedDiagnostics
2013-01-30 21:11 . 2013-01-30 21:11 -------- d-----w- c:\documents and settings\Default User\Application Data\TuneUp Software
2013-01-22 16:43 . 2013-01-22 16:46 -------- d-----w- c:\documents and settings\All Users\Application Data\AVG January 2013 Campaign
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-02-15 07:43 . 2012-04-10 18:10 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-15 07:43 . 2011-05-17 19:52 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-26 03:55 . 2001-08-30 10:30 552448 ----a-w- c:\windows\system32\oleaut32.dll
2013-01-07 01:16 . 2001-08-30 10:30 2193024 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-01-07 00:36 . 2001-08-17 13:48 2069760 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20 . 2001-08-30 10:30 1867264 ----a-w- c:\windows\system32\win32k.sys
2013-01-02 06:49 . 2001-08-30 10:30 148992 ----a-w- c:\windows\system32\mpg2splt.ax
2013-01-02 06:49 . 2001-08-30 10:30 1292288 ----a-w- c:\windows\system32\quartz.dll
2012-12-26 20:16 . 2004-01-08 22:23 916480 ----a-w- c:\windows\system32\wininet.dll
2012-12-26 20:16 . 2001-08-30 10:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-12-26 20:16 . 2001-08-30 10:30 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-12-24 06:40 . 2004-08-04 05:59 385024 ----a-w- c:\windows\system32\html.iec
2012-12-16 12:23 . 2001-08-30 10:30 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-10 10:28 . 2011-12-23 19:32 142176 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"D-Link AirPlus XtremeG"="c:\program files\D-Link\AirPlus XtremeG\AirPlusCFG.exe" [2005-03-28 1011712]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
"ANIWZCS2Service"="c:\program files\ANI\ANIWZCS2 Service\WZCSLDR2.exe" [2004-12-16 49152]
"AVG_TRAY"="c:\program files\AVG\AVG2012\avgtray.exe" [2012-11-20 2598520]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]
UPS WorldShip Messaging Utility.lnk.disabled [2008-1-16 657]
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ    autocheck autochk *\0c:\progra~1\AVG\AVG2012\avgrsx.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]
@=""
.
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"ctfmon.exe"=c:\windows\system32\ctfmon.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"DXDllRegExe"=dxdllreg.exe
"SMSERIAL"=sm56hlpr.exe
"Run RunOnce"=d:\runonce.exe c:\UPS\UOWS\ShipUPS.EXE
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\File Type Assistant\\tsassist.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgmfapx.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgnsx.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgdiagex.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:*:Disabled:@xpsp2res.dll,-22009
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [4/19/2012 3:50 AM 24896]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [9/7/2010 2:48 AM 31952]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [9/7/2010 2:48 AM 250080]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [9/7/2010 2:49 AM 301920]
R2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2012\avgwdsvc.exe [2/14/2012 3:53 AM 193288]
R3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [9/3/2007 12:25 PM 450400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [12/23/2011 12:32 PM 142176]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [12/23/2011 12:32 PM 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [12/23/2011 12:32 PM 17232]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2012\avgidsagent.exe [11/2/2012 3:51 AM 5174392]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\System32\svchost.exe -k nosGetPlusHelper [8/30/2001 3:30 AM 14336]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - TRUESIGHT
*Deregistered* - TrueSight
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
nosGetPlusHelper REG_MULTI_SZ    nosGetPlusHelper
.
Contents of the 'Scheduled Tasks' folder
.
2013-02-16 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-10 07:43]
.
2013-02-16 c:\windows\Tasks\ProgramUpdateCheck.job
- c:\program files\File Type Assistant\tsassist.exe [2012-03-18 04:19]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://gmail.com/
TCP: DhcpNameServer = 192.168.0.1
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
SafeBoot-AVG Anti-Spyware Driver
SafeBoot-AVG Anti-Spyware Guard
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-02-16 19:02
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_168_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_168_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
Completion time: 2013-02-16  19:05:17
ComboFix-quarantined-files.txt  2013-02-17 02:05
.
Pre-Run: 1,781,448,704 bytes free
Post-Run: 2,728,878,080 bytes free
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
.
- - End Of File - - 0346B33CB1EF73059947D5B2415EC04B

 



#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Local time:10:54 AM

Posted 16 February 2013 - 09:40 PM

Hello


Would it be good to do this process to my other computer. I do not seem to have a malware problem with that one, but would it tune it up? <-- wait till I finish this one and I will help with that one OK?





At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:
 ClearJavaCache:: 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
  • report from Combofix
    • let me know of any problems you may have had
      • How is the computer doing now after running the script?
      Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 ThomasJC

ThomasJC
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:54 AM

Posted 16 February 2013 - 11:18 PM

Everything is running well. No problems with running combfix. I tried defraging the hard drive (its a mess) but it didn't do too good of a job.  I have run it about 4 times so far.  I'll keep trying.  Must be a lot of fragments that don't go anywhere.

 

I don't know what else we can do for this computer short of reformattng a starting from scratch.

 

Thank you again.

Any other advice?

ComboFix 13-02-15.01 - Sandra B 02/16/2013  20:48:19.2.1 - x86
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.1023.697 [GMT -7:00]
Running from: c:\documents and settings\Sandra B\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Sandra B\Desktop\CFScript.txt
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
.
(((((((((((((((((((((((((   Files Created from 2013-01-17 to 2013-02-17  )))))))))))))))))))))))))))))))
.
.
2013-02-16 20:22 . 2013-02-16 20:22 158 ----a-w- c:\windows\DeleteOnReboot.bat
2013-02-16 02:49 . 2013-02-16 02:49 -------- d-----w- c:\documents and settings\Sandra B\Application Data\Malwarebytes
2013-02-16 02:49 . 2013-02-16 02:49 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2013-02-16 02:49 . 2013-02-16 02:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-16 02:49 . 2012-12-14 23:49 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-15 09:42 . 2013-02-15 09:42 -------- d-----w- c:\program files\HitmanPro
2013-02-15 09:39 . 2013-02-15 18:01 -------- d-----w- c:\documents and settings\All Users\Application Data\HitmanPro
2013-02-15 06:06 . 2013-02-15 07:28 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2013-02-15 06:06 . 2013-02-15 06:09 -------- d-----w- c:\program files\Spybot - Search & Destroy
2013-02-02 06:54 . 2013-02-02 06:54 -------- d-----w- c:\documents and settings\Sandra B\Application Data\ElevatedDiagnostics
2013-01-30 21:11 . 2013-01-30 21:11 -------- d-----w- c:\documents and settings\Default User\Application Data\TuneUp Software
2013-01-22 16:43 . 2013-01-22 16:46 -------- d-----w- c:\documents and settings\All Users\Application Data\AVG January 2013 Campaign
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-02-15 07:43 . 2012-04-10 18:10 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-15 07:43 . 2011-05-17 19:52 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-26 03:55 . 2001-08-30 10:30 552448 ----a-w- c:\windows\system32\oleaut32.dll
2013-01-07 01:16 . 2001-08-30 10:30 2193024 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-01-07 00:36 . 2001-08-17 13:48 2069760 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20 . 2001-08-30 10:30 1867264 ----a-w- c:\windows\system32\win32k.sys
2013-01-02 06:49 . 2001-08-30 10:30 148992 ----a-w- c:\windows\system32\mpg2splt.ax
2013-01-02 06:49 . 2001-08-30 10:30 1292288 ----a-w- c:\windows\system32\quartz.dll
2012-12-26 20:16 . 2004-01-08 22:23 916480 ----a-w- c:\windows\system32\wininet.dll
2012-12-26 20:16 . 2001-08-30 10:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-12-26 20:16 . 2001-08-30 10:30 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-12-24 06:40 . 2004-08-04 05:59 385024 ----a-w- c:\windows\system32\html.iec
2012-12-16 12:23 . 2001-08-30 10:30 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-10 10:28 . 2011-12-23 19:32 142176 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"D-Link AirPlus XtremeG"="c:\program files\D-Link\AirPlus XtremeG\AirPlusCFG.exe" [2005-03-28 1011712]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
"ANIWZCS2Service"="c:\program files\ANI\ANIWZCS2 Service\WZCSLDR2.exe" [2004-12-16 49152]
"AVG_TRAY"="c:\program files\AVG\AVG2012\avgtray.exe" [2012-11-20 2598520]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]
UPS WorldShip Messaging Utility.lnk.disabled [2008-1-16 657]
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ    autocheck autochk *\0c:\progra~1\AVG\AVG2012\avgrsx.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\AVG Anti-Spyware Driver]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\AVG Anti-Spyware Guard]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]
@=""
.
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"ctfmon.exe"=c:\windows\system32\ctfmon.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"DXDllRegExe"=dxdllreg.exe
"SMSERIAL"=sm56hlpr.exe
"Run RunOnce"=d:\runonce.exe c:\UPS\UOWS\ShipUPS.EXE
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\File Type Assistant\\tsassist.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgmfapx.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgnsx.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgdiagex.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:*:Disabled:@xpsp2res.dll,-22009
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [4/19/2012 3:50 AM 24896]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [9/7/2010 2:48 AM 31952]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [9/7/2010 2:48 AM 250080]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [9/7/2010 2:49 AM 301920]
R2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2012\avgwdsvc.exe [2/14/2012 3:53 AM 193288]
R3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [9/3/2007 12:25 PM 450400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [12/23/2011 12:32 PM 142176]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [12/23/2011 12:32 PM 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [12/23/2011 12:32 PM 17232]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2012\avgidsagent.exe [11/2/2012 3:51 AM 5174392]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\System32\svchost.exe -k nosGetPlusHelper [8/30/2001 3:30 AM 14336]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
nosGetPlusHelper REG_MULTI_SZ    nosGetPlusHelper
.
Contents of the 'Scheduled Tasks' folder
.
2013-02-17 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-10 07:43]
.
2013-02-17 c:\windows\Tasks\ProgramUpdateCheck.job
- c:\program files\File Type Assistant\tsassist.exe [2012-03-18 04:19]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://gmail.com/
TCP: DhcpNameServer = 192.168.0.1
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-02-16 20:57
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_168_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_168_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(3404)
c:\windows\system32\WININET.dll
c:\progra~1\WINDOW~3\wmpband.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
Completion time: 2013-02-16  21:00:13
ComboFix-quarantined-files.txt  2013-02-17 04:00
ComboFix2.txt  2013-02-17 02:05
.
Pre-Run: 2,727,743,488 bytes free
Post-Run: 2,801,557,504 bytes free
.
- - End Of File - - 7FD2D92001A469B4AA7F6AEBF8D9802B
 



#10 gringo_pr

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Posted 16 February 2013 - 11:43 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader X (10.1.5)
      Java™ 6 Update 29


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
  • .



    Update Adobe reader
    • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

      You can download it from http://www.adobe.com/products/acrobat/readstep2.html
      After installing the latest Adobe Reader, uninstall all previous versions.
      If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
      • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

        Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

    Clean Out Temp Files
    • This small application you may want to keep and use once a week to keep the computer clean.

      Download CCleaner from here http://www.ccleaner.com/
      • Run the installer to install the application.
      • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
      • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
      • Click Run Cleaner.
      • Close CCleaner.
: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
      • report from Hijackthis
        • let me know of any problems you may have had
          • How is the computer doing now?
        Gringo






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#11 ThomasJC

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Posted 17 February 2013 - 03:25 AM

Hello Gringo,

 I got this messgae when I went to uninstall Java 6 Update 29:

 

Java 6 update 20 is installed at the same location as Java 6 update 29!TLeftovers will be found from both applications!

Carefully check the ones you want to remove!

 

So what should I do?

 

I may be gone all day Sunday, and maybe part of Monday. So if you do not hear from me, it is because I am out. But I will proceed as soon as I get back.

 

Thank you so much.



#12 gringo_pr

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Posted 17 February 2013 - 03:49 AM

remove it all
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 ThomasJC

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Posted 18 February 2013 - 11:57 AM

The computer is running well.  It is still clunky on some websites, but I'm thinking it is becuae of lack of RAM.  I have the max for this computer.

 

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org


 

Database version: v2013.02.18.08


 

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Sandra B :: SANDRA [administrator]


 

2/18/2013 9:31:57 AM
mbam-log-2013-02-18 (09-31-57).txt


 

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 191673
Time elapsed: 12 minute(s), 26 second(s)


 

Memory Processes Detected: 0
(No malicious items detected)


 

Memory Modules Detected: 0
(No malicious items detected)


 

Registry Keys Detected: 0
(No malicious items detected)


 

Registry Values Detected: 0
(No malicious items detected)


 

Registry Data Items Detected: 0
(No malicious items detected)


 

Folders Detected: 0
(No malicious items detected)


 

Files Detected: 0
(No malicious items detected)


 

(end)

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:50:44 AM, on 2/18/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal


 

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\notepad.exe
C:\Documents and Settings\Sandra B\Desktop\HijackThis.exe


 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://gmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: (no name) - {D79559E8-9991-41C5-AA2B-A96EC766F43F} - (no file)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [D-Link AirPlus XtremeG] C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: UPS WorldShip Messaging Utility.lnk.disabled
O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh/games/popcap/zuma/popcaploader_v6.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Alpha Networks Inc. - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe


 

--
End of file - 5366 bytes



#14 gringo_pr

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Posted 18 February 2013 - 12:50 PM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
      O4 - Global Startup: UPS WorldShip Messaging Utility.lnk.disabled


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
  • When the scan is complete
    • If no threats were found
      • put a checkmark in "Uninstall application on close"
      • close program
      • report to me that nothing was found
    • If threats were found
      • click on "list of threats found"
      • click on "export to text file" and save it as ESET SCAN and save to the desktop
      • Click on back
      • put a checkmark in "Uninstall application on close"
      • click on finish
      • close program
      • copy and paste the report here
    Gringo


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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#15 ThomasJC

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Posted 18 February 2013 - 01:22 PM

When I right click it doesn't give me the option to run as Admin

I right click and the first 2 options are

Open

Run as...

If I click on run as...  I get a box that says:

 

Which user account do you wnat ot use to run this program?

(click box)  Current User (SANDRA/Sandra B) - [that is my wife's name]

(click box) Protect my computer and data from unauthorized data and activity.

 

This option can prevent computer viruses from harming your computer or personal data

but selecting it might cause the program to function improperly.

 

(click box) The following user:

User name:  (Box)  [only option is Sandra B]

Pasword:   (Box)

 

                    [OK]             [Cancel]






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