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White Screen on 1 of 3 log in


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#1 Johnsneddon

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Posted 15 February 2013 - 06:39 PM

Please Help,
I am running 64bit Vista on an HP Studio desktop, the computer is about 5 years old
about 14 days ago when I booted up the computer I logged on to my username and I was met with a white screen.
The computer boots up normally to the log on screen - When I select my login
- the screen goes black
- sometimes it will flash to my normal desktop
- it will then go entirely white
- when I type control alt delete I go to the normal window selection
- when I select "task manager" I return to the white screen or sometimes my desktop background with no icons
- if I select "shut down" after control alt delete the screen will flash to my desktop where I can see the task manager (if I previously selected it) and my desktop complete with icons
- if I select "switch user" after control alt delete I can select any of the other 2 log ins

I can log on to or switch to other users at start up by using control / alt / delete then switch user
I have tried a restore point from the normal windows control panel which did not work
I am in the process of running a restore point from safe mode - this is still in progress after 10 mins
I have ran a full Norton scan
I downloaded and ran "Norton deep scan" which made no difference
I have been running Norton virus software continuously for 6 or 7 years

John


Edited by hamluis, 19 February 2013 - 09:13 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 dc3

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Posted 16 February 2013 - 12:44 PM

Please post the model of this HP.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Johnsneddon

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Posted 16 February 2013 - 03:44 PM

Hi the system restore point from the safe mode command prompt worked, but my concern is there may be a virus embedded.
Is this problem caused by a virus or is it a compatibility issue.

#4 dc3

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Posted 16 February 2013 - 05:17 PM

What anti virus are you using?

 

Have you run any scans for malware, spyware, or viruses?

 

If you haven't I would suggest downloading, updating definitions, and run scans with Malwarebytes and SUPERAntiSpyware.

 

Please download Malwarebytes' Anti-Malware from here.

Next disconnect your system from the internet, and your router, then...

Double Click mbam-setup.exe to install the application.

    * Launch Malwarebytes' Anti-Malware, then click Finish.
    * Once the program has loaded, select "Perform Quick Scan", then click Scan.
    * The scan may take some time to finish,so please be patient.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Make sure that everything is checked, and click Remove Selected.
    * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    * Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntiSpyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Johnsneddon

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Posted 16 February 2013 - 05:48 PM

Apologies the PC is a Dell Studio 540
I have been running Norton 360 anti virus and I ran scans but the problem persisted.
Do I only run the super antivirus program if I have a problem after running anti malware

#6 Quads

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Posted 18 February 2013 - 07:16 PM

System has been Solved here http://community.norton.com/t5/Norton-360/White-Screen-on-Logon/m-p/909267/highlight/true#M86655.   2 Forums doing different procedures

 

Quads.



#7 Johnsneddon

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Posted 19 February 2013 - 07:35 AM

What anti virus are you using?

 

Have you run any scans for malware, spyware, or viruses?

 

If you haven't I would suggest downloading, updating definitions, and run scans with Malwarebytes and SUPERAntiSpyware.

 

Please download Malwarebytes' Anti-Malware from here.

Next disconnect your system from the internet, and your router, then...

Double Click mbam-setup.exe to install the application.

    * Launch Malwarebytes' Anti-Malware, then click Finish.
    * Once the program has loaded, select "Perform Quick Scan", then click Scan.
    * The scan may take some time to finish,so please be patient.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Make sure that everything is checked, and click Remove Selected.
    * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    * Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntiSpyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

 

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.19.04

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
John :: DUNGEON-PC [administrator]

Protection: Enabled

19/02/2013 11:06:55 PM
mbam-log-2013-02-19 (23-06-55).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 264470
Time elapsed: 3 minute(s), 18 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 4
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Users\John\AppData\Roaming\skype.dat (Trojan.Ransom) -> Quarantined and deleted successfully.
C:\Windows\System32\f3PSSavr.scr (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\SysWOW64\f3PSSavr.scr (Trojan.Agent) -> Quarantined and deleted successfully.

(end)






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