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I need to remove esasylife app from my firefox browser


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6 replies to this topic

#1 woodfox

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Posted 15 February 2013 - 01:21 AM

remove easylife app

 

I need to remove the following from my computer:

mStart Page = hxxp://search.easylifeapp.com/?pid=708&r=2013/02/15&hid=3693474927&lg=EN&cc=IE

Any advise provided would be greatly appreciated, thanks



 


Edited by woodfox, 15 February 2013 - 04:00 AM.
Moved to log forum. ~ OB


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#2 gringo_pr

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Posted 15 February 2013 - 05:23 AM

Hello woodfox and Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-
  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
information and logs
  • In your next post I need the following
    • both reports from DDS
    • report from security check
    • let me know of any problems you may have had
Gringo

Edited by gringo_pr, 15 February 2013 - 05:25 AM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 woodfox

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Posted 17 February 2013 - 09:25 AM

Hi Gringo,
 
Thanks,

 

sorry I have been busy...
 
I will explain in short what I have done, I had reinstall a clean windows installation (Windows 7) the last day on the machine. Then I run combofix to see if I still have the problem, for what I have see the "mStart Page = hxxp://search.easylifeapp.com/?pid=708&r=2013/02/15&hid=3693474927&lg=EN&cc=IE" it doesn't appear any longer on the logs. So I don't know if by reinstall the operating system the issue got fix or rid off.

 

What I have noticed is on the combofix log under "ORPHANS REMOVED" the following "Wow6432Node-HKLM-Run-<NO NAME> - (no file) seen to popping up before and after the clean installation, so I don’t  know if this is a file that it needs to be in the computer or not. Also the message at the end of the file (no file) it seem to suggest that it doesn’t exist or ???


Anyway, I have follow your instructions and I have attached within this reply the logs you require.

 

Thanks for your time.

Attached Files



#4 gringo_pr

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Posted 17 February 2013 - 12:57 PM

Hello


That is just what an orphan is, something that is left all alone

That is just something that is left over from the reinstall and would not worry about it, If you did a complete install then I do not see any need to do a complete cleanup as it would have cleaned up eveything
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#5 woodfox

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Posted 17 February 2013 - 09:17 PM

thanks



#6 gringo_pr

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Posted 17 February 2013 - 09:45 PM

you are more than welcome


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 21 February 2013 - 09:22 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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