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Internet is very slow and wont let me run an antivirus scan


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3 replies to this topic

#1 arizno

arizno

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Posted 14 February 2013 - 07:20 PM

Hey guys,

3 things I noticed today:


  1. I entered google in the search bar and it took me to a survey site.
  2. The internet is running very slow
  3. I cannot run a Malware Bytes anti-virus scan

I did follow the "slow computer" steps. I erased about 1gig of garbage and defragmented, but still slow. Thank you in advance for any help.



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#2 jntkwx

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Posted 15 February 2013 - 09:07 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 jntkwx

jntkwx

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Posted 20 February 2013 - 03:21 PM

arizno,

It has been five days since my last post. Do you still need help?

If you do, please follow my previous instructions. thumbup.gif

Edited by jntkwx, 20 February 2013 - 03:21 PM.

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#4 arizno

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Posted 21 February 2013 - 02:59 PM

Thank. I just made a new post with my details and attachments. I did not realize you had replied. I just updated my notifications. Thanks much. 






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