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Suddenly can't open up FIrefox


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4 replies to this topic

#1 maxcalvada

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Posted 14 February 2013 - 03:09 PM

Everything was fine one night...the next day it wouldn't pop up and now I have to use a different browser(but prefer FIrefox, which has all our bookmarks).   I checked our downstairs computer and the same thing happened.   I've run Malwarebytes and MS Security Essentials and nothing helps.  I went to FIrefox troubleshooting pages and their advice seemed to only include opening up Firefox and going to their menu...but since Firefox won't open up, I can't do that.

 

Any advice?



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#2 zzz7

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Posted 14 February 2013 - 04:41 PM

Create a new shortcut to use or use the profile manager command,and create a new profile.........might be a corrupt profile.

firefox.exe -profilemanager

#3 Nanobyte

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Posted 14 February 2013 - 06:32 PM

It seems strange that it occurred on 2 computers simaltaneously.  Like you I would suspect malware.  Perhaps you should try an online scan?  If you have automatic updates enabled that could be an issue but I would not have thought it would prevent startup.



#4 hamluis

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Posted 14 February 2013 - 07:17 PM

The fact that an alternate browser works...would argue against malware, IMO.

 

Louis



#5 Nanobyte

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Posted 14 February 2013 - 09:07 PM

The fact that an alternate browser works...would argue against malware, IMO.

There is plenty of application- and OS-specific malware.  As I commented, the fact that 2 computers in different locations in the house had the same issue limits possibilities hugely.

 

Now that Firefox has that sync capability, any config changes would affect all copies.  I don't use it so I don't know how changes are implemented.  Maxcalvada may not use it anyway.  If it's not malware then updating or some sort of sharing would be my faves.  Kids?






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