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Laptop running slow, will not boot in safe mode...


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#1 CobainDomain

CobainDomain

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Posted 14 February 2013 - 01:01 PM

Hello,

 

  I happened to run across this forum while searching for answers to my computer troubles through Google.

 

Here's the issue, my laptop is no more then a year old.  It's a Dell Model N5040 running Windows 7 Home Premium, Service Pack 1.  For the past week or so my computer has been running increasingly slower, and i cannot for the life of me figure out why.

 

I am only using 36gb of a 446gb hard drive, I have 4gb of ram and have run a virus scan, disk cleanup, and a disk defrag..  It does not run slower while doing certain things infact it seems to selectively slow down.  I attempted to complete a disk check of my C drive.  This has found a few bad sectors which have been either removed during the check or manually however after a week of attempting to run the disk check I have yet to fully complete a single check.  It will freeze at some point on every step and never recover. 

 

I use Trend Micro Titanium as my virus protector and I have even attempted to use their house call software to check if maybe my virus softare was compromised   I have used Spybot search and destroy and CCleaner in an attempt to clear up any clutter and/or spy/malware.  My only conclusion is that maybe some Windows driver was deleted by mistake through CCleaner.  I have attempted to start my computer in safe mode however even this cannot be completed, it freezes and never recovers.

 

Nevertheless, I am at an impass i am unsure on where I go from here and would obviously prefer to fix this myself rather then let some self proclaimed "tech" at a shady I.T. company tell me i need a new computer because they cant figure it out either.

 



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#2 Artrooks

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Posted 14 February 2013 - 02:35 PM

Hello CobainDomain,
 

after a week of attempting to run the disk check I have yet to fully complete a single check.  It will freeze at some point on every step and never recover.


This doesn't sound good for the hard drive.  

1.)  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)

  • Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.
  • Click, Copy to Clipboard and  paste this address into your next post.

2.) Run Dell Diagnostics at boot:

  • Restart the computer and press the F12 key at the Dell logo screen.
  • Choose Diagnostics from the menu.
  • It may start by running a general set of diagnostics on your hardware.
    • When that finishes, please run an Extended Hard Drive test.
  • Let us know whether it completes successfully or reports any error codes.

Edited by Artrooks, 14 February 2013 - 02:39 PM.

Regards,
Brooks



 





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