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BSOD Stop Error 0x0000007F


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#1 sandem

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Posted 14 February 2013 - 11:40 AM

Hi,

 

Around two months ago I started getting blue screen crash dumps shortly after Windows started, every time without exception (almost always within a few minutes or less). I don't remember installing any new software around this time and it seemed to have started out of nowhere (though if it were a software problem it may have to do with some kind of incompatible software update). I don't get the errors when running in safe mode or safe mode with networking. I am sick of being stuck in safe mode so thank you for any help you can provide!

 

Some basic info about my PC:

 

Model: HP/Compaq nc8430

Operating system: Windows 7 Professional 32-bit with Service Pack 1

RAM: 4 GB

Processor: Intel Core 2 T5600 @ 1.83 GHz

Peripherals: Microsoft Wireless Mobile Mouse 4000

 

The error code is as follows:

 

*** STOP: 0x0000007F (0x00000008, 0x801E1000, 0x00000000, 0x00000000)

 

Here is the log generated by Bluescreenview:

 

==================================================
Dump File         : 020813-51199-01.dmp
Crash Time        : 2/8/2013 12:47:49 AM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x0000009f
Parameter 1       : 0x00000004
Parameter 2       : 0x00000258
Parameter 3       : 0x84c96020
Parameter 4       : 0x82342b24
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+76ee6
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+76ee6
Stack Address 1   : ntkrnlpa.exe+7cc27
Stack Address 2   : ntkrnlpa.exe+7684f
Stack Address 3   : ntkrnlpa.exe+d36d6
Computer Name     :
Full Path         : C:\Windows\Minidump\020813-51199-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 230,336
==================================================

==================================================
Dump File         : 122312-32931-01.dmp
Crash Time        : 12/23/2012 10:31:24 AM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x1000007f
Parameter 1       : 0x00000008
Parameter 2       : 0x801e0000
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a82f8
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+a82f8
Stack Address 1   : ntkrnlpa.exe+ab8e0
Stack Address 2   : ntkrnlpa.exe+4143e
Stack Address 3   : ntkrnlpa.exe+3d8fa
Computer Name     :
Full Path         : C:\Windows\Minidump\122312-32931-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 143,552
==================================================

==================================================
Dump File         : 091612-22214-01.dmp
Crash Time        : 9/16/2012 4:27:41 PM
Bug Check String  :
Bug Check Code    : 0x00000101
Parameter 1       : 0x00000061
Parameter 2       : 0x00000000
Parameter 3       : 0x807bf120
Parameter 4       : 0x00000001
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dee9c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+dee9c
Stack Address 1   : ntkrnlpa.exe+7ba1f
Stack Address 2   : ntkrnlpa.exe+7b06e
Stack Address 3   : ntkrnlpa.exe+7af1b
Computer Name     :
Full Path         : C:\Windows\Minidump\091612-22214-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 143,528
==================================================
 

 

 


 


Edited by sandem, 14 February 2013 - 12:23 PM.


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#2 sandem

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Posted 14 February 2013 - 12:14 PM

I should add:

 

I have also run a Windows memory diagnostic and no errors were found.

 

I'm running McAfee Internet Security (I've read that similar errors were found to be caused by Symantec/Norton security software). Real-time scanning is disabled in safe mode. However, I still get the errors when I disable real-time scanning in normal mode as well as when the mouse dongle is unplugged.


Edited by sandem, 14 February 2013 - 12:55 PM.


#3 Artrooks

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Posted 14 February 2013 - 01:20 PM

Hello sandem,

If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. )  Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.

  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.

Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   

2. )  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)


  • Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.
  • Click, Copy to Clipboard and  paste this address into your next post.

3. )  Please download MiniToolBox by farbar, save it to your Desktop, then run it.


  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Copy the result (Result.txt) by clicking Edit from top menu -> Select all, then Edit -> Copy.
    • Please Paste (Ctrl + V) the contents of this file into your next post.

 

 


Regards,
Brooks



 


#4 sandem

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Posted 14 February 2013 - 06:29 PM

Hi Artrooks,

 

1) The zipped jcgriff2 folder can be found here, but it only contains the results from step #2 of the BSOD posting instructions:

http://www.mediafire.com/download.php?z7plmctl8qtobxx

 

It doesn't contain the system health report (perfmon /report) because I got an error (see below) every time I tried to run it:

 

"An error occured while attempting to generate the report"

"The system cannot find the path specified"

 

I copied the above error message and this is what I get when it's pasted:

 

<HTML><META HTTP-EQUIV="content-type" CONTENT="text/html;charset=utf-8">

<TR>
<TD>
<p id=idError class=h1>Error:<BR></DIV></TD></TR>
<TR>
<TD>
<TD style="BORDER-BOTTOM: silver 1px solid">
<p style="MARGIN-BOTTOM: 8px" id=idErrorMessage class=text>An error occured
while attempting to generate the report. </DIV>
<TD></TD></TR>
<TR>
<TD>
<TD><BR>
<p id=content class=info>The system cannot find the path
specified.</DIV></TD></TR>

 

Here are the answers for step #5 of the BSOD posting instructions:

 

OS - Vista/ Windows 7 ? --> Windows 7
· x86 (32-bit) or x64 ? --> x86
· What was original installed OS on system? --> Windows XP professional
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? --> OEM most likely (but is a second-hand refurbished computer from a school board so can't be sure what they installed)
· Age of system (hardware) --> not sure, but a few years at least
· Age of OS installation - have you re-installed the OS? --> not personally, purchased system around a year ago
· CPU
--> Intel Core 2 T5600 @ 1.83 GHz

· Video Card --> Some type of integrated/on-board ATI
· MotherBoard --> Possibly HP (initial startup screen shows HP logo)
· Power Supply - brand & wattage (if laptop, skip this one)
· System Manufacturer --> Compaq
· Exact model number (if laptop, check label on bottom)
--> nc8430

 

I'll run the driver verifier, HDD Diagnostics, and RAM test from step #6 of BSOD posting instructions shortly, but the driver verifier will take a least 24 hours.
 

2) Ran speccy but received error message almost immediately:

 

"CPU dll init failed (error 2)! Some information will not be displayed!"

 

Then a crash report popped up after clicking "OK" to the above error message. The crash report stated the following:

 

"The application Speccy has quit unexpectedly"

 

3) Minitoolbox results:

 

MiniToolBox by Farbar  Version:10-01-2013
Ran by stlr (administrator) on 14-02-2013 at 17:58:32
Running from "C:\Users\stlr\Desktop"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Network
***************************************************************************

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.2.0)
ActivClient x86 (Version: 6.2)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Reader X (10.1.4) (Version: 10.1.4)
ATI Catalyst Install Manager (Version: 3.0.657.0)
AuthenTec Fingerprint System (Version: 8.0.202.0)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2008.0122.1519.27310)
Catalyst Control Center Graphics Full Existing (Version: 2008.0122.1519.27310)
Catalyst Control Center Graphics Full New (Version: 2008.0122.1519.27310)
Catalyst Control Center Graphics Light (Version: 2008.0122.1519.27310)
ccc-core-static (Version: 2008.0122.1519.27310)
ccc-utility (Version: 2008.0122.1519.27310)
CCC Help English (Version: 2008.0122.1518.27310)
Citrix online plug-in - web (Version: 12.1.44.1)
Citrix online plug-in (DV) (Version: 12.1.44.1)
Citrix online plug-in (HDX) (Version: 12.1.44.1)
Citrix online plug-in (USB) (Version: 12.1.44.1)
Citrix online plug-in (Web) (Version: 12.1.44.1)
Credential Manager for HP ProtectTools (Version: 4.1.6.1484)
Google Chrome (Version: 24.0.1312.56)
Google Update Helper (Version: 1.3.21.123)
HP 3D DriveGuard (Version: 4.0.4.1)
HP JavaCard for HP ProtectTools (Version: 04.10.10.0003)
HP ProtectTools Security Manager (Version: 04.10.10.0003)
HP ProtectTools Security Manager Suite (Version: 04.10.10.0003)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
McAfee Internet Security (Version: 12.1.253)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 18.0.2 (x86 en-US) (Version: 18.0.2)
Mozilla Maintenance Service (Version: 18.0.2)
Nero 7 Ultra Edition (Version: 7.03.1151)
Nero Audio Pack 1 (Version: 11.0.11500.110.0)
Nero Blu-ray Player (Version: 12.0.14300)
Nero Blu-ray Player Help (CHM) (Version: 12.0.4000)
Nero Core Components (Version: 11.0.18100)
Nero Kwik Media (Version: 1.18.18500)
Nero Kwik Media (Version: 12.0.01300)
Nero Kwik Media Help (CHM) (Version: 12.0.4000)
Nero Kwik Themes Basic (Version: 12.0.11500)
Nero SharedVideoCodecs (Version: 1.0.12100.2.0)
Nero Update (Version: 11.0.11800.31.0)
neroxml (Version: 1.0.0)
NirSoft BlueScreenView
Prerequisite installer (Version: 12.0.0002)
Rapport (Version: 3.5.1205.17)
Rapport (Version: 3.5.1205.18)
RICOH Media Driver (Version: 2.10.00.04)
Shared C Run-time for x86 (Version: 10.0.0)
Speccy (Version: 1.20)
Synaptics Pointing Device Driver (Version: 15.0.24.0)
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 2.00.0004)
TIPCI (Version: 2.00.0004)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoPad Video Editor
VLC media player 2.0.3 (Version: 2.0.3)
WavePad Sound Editor
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
WinRAR 4.20 (32-bit) (Version: 4.20.0)

**** End of log ****


 


Edited by sandem, 14 February 2013 - 06:32 PM.


#5 Artrooks

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Posted 14 February 2013 - 06:47 PM

Hello,

 

Media Fire reply when I clicked on your link:

File Blocked for Violation.

The file you requested has been blocked for a violation of our Terms of Service.


Still have questions, or think we've made a mistake? Please contact support for further assistance.

 


Regards,
Brooks



 


#6 sandem

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Posted 14 February 2013 - 08:01 PM

sorry about that, the link is public and works when I click on it as long as I'm logged into my Mediafire account but I get blocked as well if I click on it when I'm logged out. I've contacted Mediafire support and am waiting for them to get back to me with a solution or explanation. In the mean time I've uploaded it to Rapidshare at the following link:

 

http://rapidshare.com/files/3630490701/Windows7_Vista_jcgriff2.rar



#7 Artrooks

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Posted 15 February 2013 - 12:48 PM

sandem,

 Speccy won't run in Safe Mode.

I can see from the System Events log, that there have been multiple restarts; most of them without a dump file.  The three dump files attached were from 9/12, 12/12, and 2/13; several months apart.

At this point in time, will your computer run in normal Windows for any functional length of time?   If yes, then we may be able to add and remove some software.  If no, then see Clean Boot option at the bottom.

Below is a review of the 3 bug checks and drivers possibly involved:

2/8/13 Bug Check

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).


No drivers implicated.  

Suggestion - try the wireless mouse on a different USB port.
 

12/23/12 Bug Check

BugCheck 1000007F, {8, 801e0000, 0, 0}

*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
*** WARNING: Unable to verify timestamp for RapportCerberus32_43926.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_43926.sys
Probably caused by : RapportPG.sys ( RapportPG+b1eb )


RapportPG.sys belongs to Truster and looks like security for on-line banking or other on-line activity.

807ae614  a752cf98*** WARNING: Unable to verify timestamp for mfehidk01.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk01.sys
 mfehidk01+0x7bf98

mfehidk01.sys was also found in the raw stack and belongs to McAfee Security.


9/16/12 BugCheck 101, {61, 0, 807bf120, 1}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
952cfa24  92b2d262Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

atikmdag.sys is your graphics driver.

From System Events Log (recent ):

Source: Microsoft-Windows-Kernel-Processor-Power
 Event ID: 37
 Level: Warning
 Description:
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.


There are other warnings for "processor 1 in group 0" as well.

Your compaq computer has drivers for Windows XP and Vista on the HP website.  There are no specific  Windows 7 hardware drivers available from the manufacturer, thus you are using the generic Windows 7 drivers from the installation DVD.   There looks to be a BIOS update for the Compaq, but I don't advise attempting an update if the computer is not stable in normal mode.

If the computer will not run in normal mode, but runs consistently, without restarts in Safe Mode, my suggestion is to try a Clean Boot.  Basically, you will be disabling non-Windows services and all start-up items and then trying to boot into normal windows.  If a third party driver, program, or start-up item is the cause of the crashes, then Windows should start normally and not crash.  If that proves to be the case, then you will start adding start-ups and services a few at a time, rebooting, and testing for stability, trying to narrow it down to the software causing the crash. Tedious and time consuming, yes.

Follow this procedure to perform a clean boot.
  • Arrow down to the More Information section.
  • Click on the plus (+) sign next to Step 1, then follow those directions.
  • Reboot the computer.
  • Let us know whether the computer booted into normal Windows.
  • If YES, we'll proceed to Step 2.
  • If NO, please follow Step 3 to reverse the changes made in MSConfig.

 

 


Regards,
Brooks



 


#8 sandem

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Posted 15 February 2013 - 02:06 PM

OK, for some very strange and coincidental reason I'm in luck today b/c Windows is running in normal mode with no BSOD's/restarts for the first time in months (one other time it did work in normal mode for 1-2 days but then the BSOD's started up again). Shut down normally from safe mode last night without performing any changes (updates, installations, removals, changes to program settings, etc.) so I have no idea how this happened. I did install Windows updates today though once I realized normal mode was OK. However, I won't take it for granted to last or to cooperate once I start running various programs or trying removals but given that I'm running normally for the time being what would you suggest next?

 

Also, I found out that the motherboard is a Hewlett-Packard 30A3 KBC Cersion 40.18 and video is an ATI Mobility Radeon X1600, if that helps any. Finally, I ran Speccy and the system health report/performance monitor now that I'm in normal mode and here are the results for both:

 

http://speccy.piriform.com/results/yXCEn72imHUqHOfJSlHUJjk

 

http://rapidshare.com/files/286247685/perfmon.rar


Edited by sandem, 15 February 2013 - 04:18 PM.


#9 Artrooks

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Posted 15 February 2013 - 04:31 PM

Hello,

From Speccy Snapshot:

CPU: Intel Mobile Core 2 Duo T5600 @ 1.83GHz: 76 °C
(Maximum CPU operating temperature: 100 C)

Motherboard: Hewlett-Packard 30A3 (U10): 72 °C



CPU and motherboard temperatures are very hot for general computing.  If you had just finished stress testing components, the temperatures might be OK, but not for browsing the web, e-mailing, and watching a UTUBE video.  This is no doubt a big part of your problem.  You need to get temperatures down.  If below doesn't help, you may have to seek out a computer repair shop for disassembly, a good internal cleaning and re-application of thermal paste.

Laptop overheating;  things to try, short of disassembly:
  • If it is still under warranty, send it back.
  • Make sure that the CPU fan is working.  You should feel warm to hot air exiting the exhaust vent on the side; especially during heavy computing.  
  • Make sure that the laptop isn't placed on a soft surface where the air intake, usually on the bottom of the laptop, could become blocked.
  • Power laptop off, remove AC power cord, and remove battery.  Use a can of compressed air (held vertically) and spray the intake vent, usually on the bottom and exhaust vent, usually on the side.
  • Adjust the computer power settings via Control Panel to save power on components, to turn off hard drives sooner, or allow sleep or stand-by mode.
  • Use a laptop cooling pad.  While they aren't super efficient at cooling, they can be helpful.



 

 


Regards,
Brooks



 


#10 sandem

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Posted 15 February 2013 - 05:15 PM

- CPU fan is working, in fact seems to be on almost always (which makes sense with the temp. so high) and fluctuates between a medium whirring and pretty high.

- Is always on a hard table so that's not a problem.

- Will get a can of air and try cleaning out the intake and exhaust

- Have adjusted the power plan from balanced to power saver and further tweaked some of the settings for lower power consumption

- In addition set the video card settings to max. battery life instead of max. performance to hopefully lower heat from the GPU

 

I'll see how it goes now, especially once I clean it out, and fingers crossed all will be well. Once that's done I'll run Speccy and see if any of the temps go down. If not maybe I'll bring it in for a cleaning etc. as recommended. Will post with an update once that's done and I know whether it's made a difference or not.



#11 Artrooks

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Posted 15 February 2013 - 05:41 PM

Sounds good. thumbup2.gif


Regards,
Brooks



 


#12 sandem

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Posted 17 February 2013 - 11:29 AM

Ok, PC went back to crashes and restarts not long after my last reply. The stability in normal mode only lasted a day and still don't know how/why it was fine all of a sudden for that period, but it's now back to the way it was and I'm running in safe mode again. I tried cleaning it out (exhaust and intake) with the compressed air but made no difference to the crashing (I don't however know what the current temperatures are). Also, I was thinking that if it runs fine in safe mode is it more likely that the high temp. isn't the cause? The high temp. is something I should still get looked at/fixed but if safe mode isn't expected to be much cooler than normal mode perhaps it's more likely to be a software issue or some other hardware issue.

 

If I can get it to run in normal mode for any amount of time (or get lucky like the other day) do you have any suggestions on what I should try adding or removing? Would like to try this first before the Cleanboot option because it would hopefully be a lot quicker/easier.



#13 Artrooks

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Posted 17 February 2013 - 12:42 PM

Hello,

If I can get it to run in normal mode for any amount of time (or get lucky like the other day) do you have any suggestions on what I should try adding or removing?


Looking at the Bug Checks to date,  I would uninstall:
  • Rapport (Version: 3.5.1205.18)  - If you don't know what it is, you probably don't use it and if you do use it, it can be re-installed later.
  • McAfee - it was mentioned in one of the dump files and is a know cause of BSODs.  I would use the McAfee Uninstall Tool by follow the procedure on this page.  Make sure you have the registration information handy in case you re-install later.

Download and install Microsoft Security Essentials in the mean time.  

Please publish another Speccy Snapshot when the above has been completed.  I still feel that excessive heat has a lot to do with your problem.
 

 


Regards,
Brooks



 


#14 sandem

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Posted 25 February 2013 - 08:21 PM

Hi once again,

 

Here is an update on the situation. I removed McAffee in safe mode using the tool and Windows went back to working fine in normal mode, no problems at all. I left it this way without touching anything else for a few days and in the mean time installed Security Essentials. All remained normal but I wanted to know if the problem had been McAffee or some kind of incompatiblity between Mcaffee and Rapport so I contacted the Trusteer (the maker of Rapport) technical support staff and they sent me a link to an uninstall tool that I used in order to get rid of it (removal hadn't worked from add/remove programs in Windows control pannel). Once it was removed I reinstalled McAffee and my system has been working fine ever since. I can only assume that an incompatibility between Rapport and McAffee was the cause of the constant crashes because alone neither affected the system.

 

The CPU and motherboard temperatures still remained high after this (in the low 70's) so I went to WIndows task manager and looked at which processes were eating up the most CPU resources and/or memory. I found one process called asghost.exe which belongs to HP Credentials Manager which was installed with the HP Protect Tools Security Manager Suite that came with the computer, and it was hogging 50% of the CPU resources at all times. I uninstalled the suite/program and the process went away and temps for the CPU and motherboard went down to around 50 degrees. As far as I can tell all issues have been resolved. Here is a recent Speccy snapshot if you want to take a look.

 

http://speccy.piriform.com/results/pt4Ylizsafs8HGojciEixCH

Thanks so much for your help, hugely appreciated!!! smile.png



#15 Artrooks

Artrooks

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Posted 25 February 2013 - 09:37 PM

Hello sandem,

Good detective work on the asghost.exe  thumbup2.gif  and thanks for the update.  

 

Those temperatures certainly are more reasonable.  Hopefully you can get back to normal computing. 
 

 


Regards,
Brooks



 





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