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Cannot activate Windows Firewall


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#1 NdotA

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Posted 14 February 2013 - 06:00 AM

Hello,

 

I am having a problem with my computer running Windows XP Home, Sp3 installed, Windows Security Essentials as antivirus, automatic updates activated:

 

Problem:

Windows firewall seems down. When I open my Security Center and click on the firewall icon I get this message:

Message Box named 'Windows-Firewall'

Original message: Aufgrund eines unbekannten Problems können die Einstellungen des Windows-Firewalls nicht angezeigt werden.

Message(as translated from German): 'Due to an unknown problem Windows-Firewall settings cannot be displayed'

Controls: okay-button.

 

History:

Yesterday I had run a Malwarebytes quick scan which identified 5 infected files. I clicked repair which deleted three of them and put two in quarantine

later in the evening I noticed the WSE icon being red in the status bar indicating PC-status: risc, much internet traffic going on that I did not start.

- WSE-window indicated online-protection off, firewall down

- Could activate neither WSE nor firewall in WSE-Window. This window seemed somewhat dead like not accepting my mouse input.

- same in Security center

- Thought installation of WSE was broken, trying to download from MS failed, errormessage saying WSE allready installed on my system. 

- Disconnected computer from the internet, uninstalled WSE by way of control panel

- hooked up to the internet again, successfully downloaded and installed WSE again, status green now.

- but still firewall cannot be activated, see above

 

As far as I can see as yet, there is no other malfunction on my system, just this firewall problem.

 

Any ideas?

 

Norbert

 

 

 

 



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#2 buddy215

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Posted 14 February 2013 - 06:34 AM

What you describe are malware caused problems.

 

You can try the Fix It tool in this link: You cannot turn on or turn off the Windows Firewall setting on a Windows XP Service Pack 2-based computer

 

I strongly suggest you post the MBAM scan log and the scan log from this online scan Free ESET Online Antivirus Scanner

in a new topic in the Am I Infected forum.....


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 NdotA

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Posted 14 February 2013 - 08:33 AM

Thanks Buddy,

 

I will do as you advised.

 

Norbert



#4 hamluis

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Posted 14 February 2013 - 11:04 AM

If Buddy's suggestion doesn't do the job, then you might try MS FixIt at http://support.microsoft.com/mats/windows_firewall_diagnostic/en-us?entrypoint=lightbox .

 

Louis






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