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Starting in Safe Mode


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#1 gfnut

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Posted 13 February 2013 - 07:54 PM

I try to start Windows Xp in safe mode and I get this Message

 

stop: c00000139 {entry point not found}

the procedure entry point rtlextendheap could not be located in the dynamic link library ntdll.dll.

 

 

Can you help me?



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#2 hamluis

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Posted 14 February 2013 - 08:09 AM

The system boots normally?

 

Why are you trying to boot in safe mode?

 

System manufacturer and model?

 

Louis



#3 gfnut

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Posted 15 February 2013 - 08:11 PM

System boots and runs very slow until it freezes.

 

 

IBM Think Pad    2668  T43



#4 hamluis

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Posted 15 February 2013 - 08:44 PM

Please see if you can do the following, booting normally:

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , posting the resulting link per directions provided.

 

Louis



#5 gfnut

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Posted 21 February 2013 - 08:09 PM

MiniToolBox by Farbar  Version:10-01-2013
Ran by TOM MOLLEY (administrator) on 19-02-2013 at 13:36:59
Running from "C:\Documents and Settings\TOM MOLLEY\Local Settings\Temporary Internet Files\Content.IE5\R1Q1JPSP"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************


 

========================= Event log errors: ===============================


 

Application errors:
==================
Error: (02/10/2013 02:07:01 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service initialization error: the control dispatcher cannot be started [0x80070427].


 

Error: (02/10/2013 02:06:38 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Cannot obtain the collection 'Applications' from the COM+ catalog [0x8007043c].


 

Error: (02/10/2013 02:06:38 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040206.


 

Error: (02/10/2013 02:06:38 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 8007043C from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.


 

Error: (02/10/2013 02:06:35 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service initialization error: the control dispatcher cannot be started [0x80070427].


 

Error: (02/10/2013 02:06:12 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Cannot obtain the collection 'Applications' from the COM+ catalog [0x8007043c].


 

Error: (02/10/2013 02:06:11 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040206.


 

Error: (02/10/2013 02:06:11 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 8007043C from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.


 

Error: (02/10/2013 02:03:00 PM) (Source: PerfNet) (User: )
Description: Unable to open the Redirector service. Redirector performance data
will not be returned. Error code returned is in data DWORD 0.


 

Error: (02/10/2013 02:03:00 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.


 


System errors:
=============
Error: (02/19/2013 01:30:50 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:30:50 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:30:50 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:30:50 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:30:50 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:21:05 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:21:05 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:21:05 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:21:05 PM) (Source: 0) (User: )
Description:


 

Error: (02/19/2013 01:21:05 PM) (Source: 0) (User: )
Description:


 


Microsoft Office Sessions:
=========================


 

=========================== Installed Programs ============================


 

1310 (Version: 40.0.115.000)
1310_Help (Version: 40.0.115.000)
1310Tour (Version: 40.0.115.000)
1310Trb (Version: 40.0.115.000)
Acrobat.com (Version: 1.7.186)
Adobe AIR (Version: 1.5.1.8210)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Reader 9.1 (Version: 9.1.0)
Apple Application Support (Version: 1.3.1)
Apple Software Update (Version: 2.1.1.116)
ATI - Software Uninstall Utility (Version: 6.14.10.1016)
ATI Catalyst Control Center (Version: 2.007.0719.2202)
ATI Display Driver (Version: 8.383.1.1.3-070621a2-051036C)
BRIS Custom PP Generator   2.281 (Version: 2.281)
Catalyst Control Center Core Implementation (Version: 2007.0719.2203.37512)
Catalyst Control Center Graphics Full Existing (Version: 2007.0719.2203.37512)
Catalyst Control Center Graphics Full New (Version: 2007.0719.2203.37512)
Catalyst Control Center Graphics Light (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Chinese Standard (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Chinese Traditional (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Dutch (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization French (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization German (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Italian (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Japanese (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Korean (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Portuguese (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Spanish (Version: 2007.0719.2203.37512)
Catalyst Control Center Localization Swedish (Version: 2007.0719.2203.37512)
ccc-Branding (Version: 1.00.0000)
ccc-core-preinstall (Version: 2007.0719.2203.37512)
ccc-core-static (Version: 2007.0719.2203.37512)
ccc-utility (Version: 2007.0719.2203.37512)
CCC Help Chinese Standard (Version: 2007.0719.2202.37512)
CCC Help Chinese Traditional (Version: 2007.0719.2202.37512)
CCC Help Dutch (Version: 2007.0719.2202.37512)
CCC Help English (Version: 2007.0719.2202.37512)
CCC Help French (Version: 2007.0719.2202.37512)
CCC Help German (Version: 2007.0719.2202.37512)
CCC Help Italian (Version: 2007.0719.2202.37512)
CCC Help Japanese (Version: 2007.0719.2202.37512)
CCC Help Korean (Version: 2007.0719.2202.37512)
CCC Help Portuguese (Version: 2007.0719.2202.37512)
CCC Help Spanish (Version: 2007.0719.2202.37512)
CCC Help Swedish (Version: 2007.0719.2202.37512)
CP2101 USB to UART Bridge Controller
Handicappers Toolbar (Version: 6.10.3.27)
HP PSC & OfficeJet 3.5 (Version: 3.5)
IBM Lotus Symphony (Version: 1.2.08306)
IBM ThinkPad UltraNav Driver
Intel PROSet Wireless
Intel® PROSet/Wireless WiFi Software (Version: 12.00.4000)
InterActual Player
InterVideo Register Manager (Version: 1.0.4.0)
InterVideo WinDVD (Version: 5.0-B11.1268)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
My Wizards Thoroughbred Report (Version: 11.1)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PC Tools AntiVirus 6.0 (Version: 6.0)
QuickTime (Version: 7.67.75.0)
Racing Decision Support System
Skins (Version: 2007.0719.2203.37512)
Sonic Express Labeler (Version: 2.1.0)
Sonic RecordNow! (Version: 7.32)
Sonic Update Manager (Version: 3.0.0)
SoundMAX (Version: 5.12.01.5300)
South Point Poker
Speed Handicapper v5.0 (Version: 5.0)
The Wizard- Thoroughbred Report Card (Version: 8.1)
ThinkPad Integrated 56K Modem (Version: 7.34.00)
ThinkPad Power Management Driver (Version: 1.51)
ThinkVantage Access Connections (Version: 5.02)
ThinkVantage Fingerprint Software 5.8 (Version: 5.8.2.4462)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760413) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update for Windows XP (KB980182) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Wisdom-soft Set up ScreenHunter 5.1 Free
Wisdom-soft Toolbar (Version: )
Yahoo! Software Update
Yahoo! Toolbar


 

========================= Memory info: ===================================


 

Percentage of memory in use: 56%
Total physical RAM: 1022.34 MB
Available physical RAM: 441.09 MB
Total Pagefile: 923.78 MB
Available Pagefile: 440.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1988.9 MB


 

========================= Partitions: =====================================


 

1 Drive c: () (Fixed) (Total:71.53 GB) (Free:56.09 GB) NTFS


 

========================= Users: ========================================


 

User accounts for \\


 

Administrator            ASPNET                   Guest                   
HelpAssistant            SUPPORT_388945a0         TOM MOLLEY              


 


**** End of log ****



#6 hamluis

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Posted 22 February 2013 - 08:37 AM

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , posting the resulting link per directions provided.

 

Louis



#7 MickinPlymouthUK

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Posted 22 February 2013 - 10:28 AM

I try to start Windows Xp in safe mode and I get this Message

stop: c00000139 {entry point not found}

the procedure entry point rtlextendheap could not be located in the dynamic link library ntdll.dll.

Can you help me?

 

I'm far from an expert but I think there are several ways to start in Safe Mode, which way are you using?

I'm Win XP Home and my method is to keep tapping the F8 key every second during boot up to get me into Safe Mode.



#8 JoanneMT

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Posted 10 May 2013 - 10:23 PM

I have Super Anti-Spyware loaded on my PC, and I created a link on the desktop (XP SP3 desk top HP Pavillion) by right-clicking on an empty space of the desktop and selecting "New" and "Link" named "Boot-Safe" with the following instruction: "C:\Program Files\SUPERAntiSpyware\BootSafe.exe"

 

I'm no expert and came to this topic looking for info on the error message  0x8007043c which happens to be in the MiniToolBox report pasted in above by the original poster.

 

So these are just FYIs. Best wishes :-)






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