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Virus from online gaming.


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#1 mummib

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Posted 13 February 2013 - 04:23 PM

Hello.
I do not pretend to be a computer genius but I believe I am capable of solving most Issues myself but unfortunately I am now struggling with a virus that seems to have imbedded itself in my windows 7 system.
I tend not to use it too regularly but the boyfriend does use it to play games in Facebook. I am running a Norton antivirus which has been pretty good up till now.
The computer seems to be running fine but my email account has been hijacked and on finding this out I have checked the computer and tried to perform a scan of both the windows system and also my accounts to no avail.
The desktop symbols are all in place but none of them are working. I have also tried running a scan in safe mode, once again it would not work. The task manager did not show any action with regards to the antivirus scan that I had requested it to perform.
I would be very great full for any advice and support that you may be able to provide.


Edited by Queen-Evie, 13 February 2013 - 04:52 PM.
moved to the appropriate forum


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#2 Layback Bear

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Posted 13 February 2013 - 06:06 PM

Welcome to the forum. I'm thinking going here on this site will get you helped on your infection problem.
 
http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

#3 mummib

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Posted 14 February 2013 - 03:12 AM

Thanks. I will check that out. It has since done a restore on its own iniciative which has uninstalled my antivirus. So have had to reinstall etc.

#4 boopme

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Posted 14 February 2013 - 03:17 PM

Hello can you un these?

 

MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

 

>>>>>>
RKILL

Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer, you will need to run the application again.
>>>>>


Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
 
Do not change the default options on scan results.

 

 

>>>>

Please download Malwarebytes Anti-Malware  mbamicontw5.gif and save it to your desktop.

  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.

[color=green]Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.[/color]



  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.

  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use [URL=http://helpdesk.malwarebytes.org/entries/20872371-use-chameleon-to-run-malwarebytes-on-infected-systems]Malwarebytes Chameleon[/URL] and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


Edited by boopme, 14 February 2013 - 03:22 PM.

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