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Web Redirect Malware/Virus


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#1 D.I.

D.I.

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Posted 13 February 2013 - 04:43 AM

Had a virus problem where it started redirecting my web use and was trying to trick me into installing an antivirus program.  Thanks to the help of a second computer and a thumb drive, I follwed a guide here that helped me use Rkill such that I could even install malwarebytes and superantispyware.  These got the computer to where I could at least use it again, but it was obviously still fighting something.  Every time I would restart it, it would rearrange my desktop icons, reset my wallpaper to black, and reset my internet homepage to be blank.  It's been a little while now, so I don't recall any other steps taken intiially, but the computer was working better initially.  The problem was never fully fixed, as the Trend Micro OfficScan program finds the same files every time it runs, but lists them as 'unable to be cleaned'.  Also malwarebytes and superantispyware find a few things every time they are run, but never the main problem as they don't even improve the situation since that first time.  While the web browsers had been usable for a little while since, they have been taken over by a web redirect again.  It's not quite the same, as I'm at least no longer having trouble with any fake antivirus preventing me from doing basic funtions on the computer...For now at least.

 

This is a work computer, but whe I talked to IT about my computer being infected he told me to just use malwarebytes since that's all he would do.  From the time the problem first cropped up, I did notice the computer acting slightly to moderately better at work than at home.  Currently it does manifest slightly differently, as it doesn't allow the redirect to occur, but rather just spins it's proverbial wheels.

 

Attached are sample screen shots from the Trend Micro and Malwarebytes results.

 

Thanks in advance for any assistance you can provide.

Attached Files


Edited by D.I., 13 February 2013 - 04:47 AM.


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#2 narenxp

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Posted 13 February 2013 - 06:45 AM

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters




  • Check Loaded Modules  and Detect TDLFS file systemDo not check Verify file digital signatures (even though it is checked in the example)
  • If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now




  • Click Start Scan and allow the scan process to run

  • If threats are detected select Skip for all of them unless I instruct you otherwise
  • Click Continue




  • Click Reboot computer
  • Please post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply


===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here and here.
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.



  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.



  • Please post the contents of the log in your next reply.

NOTE:  aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan  This process may may take several hours, that is normal

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the   button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:

    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply.   Note:  If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • ESET results


 






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