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Flash Player Plugin crashes IE9 browser


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#1 anthonyme12

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Posted 12 February 2013 - 11:51 AM

Hello Friends,
 
IE9 is crashing whenever my XenDesktop (Virtualized Citrix Desktop) users hit a flash-heavy webpage.
 
Event viewer leaves this information regarding the problem: 
 
Faulting application name: FlashPlayerPlugin_11_5_502_149.exe, version: 11.5.502.149, time stamp: 0x510c77e4
Faulting module name: NPSWF32_11_5_502_149.dll, version: 11.5.502.149, time stamp: 0x510c7969
Exception code: 0xc0000409
Fault offset: 0x00100557
Faulting process id: 0x1418
Faulting application start time: 0x01ce093e8efaa264
Faulting application path: C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_5_502_149.exe
Faulting module path: C:\Windows\system32\Macromed\Flash\NPSWF32_11_5_502_149.dll
Report Id: cddcb942-7531-11e2-9fbf-aa434bd72009
 
I'm not sure if the website(s) using flash is/are putting an undue amount of load on the various network/server resources or...?
 
Has anyone else encountered this - can anyone provide thoughts/tips&tricks?  
 
BTW, I'm a n00b to these forums (first post, in fact)...please let me know if I may provide any additional information to be of help!
 
Thanks Everyone - I appreciate your time!

 


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#2 hamluis

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Posted 15 February 2013 - 03:38 PM

FWIW:  I would start with updating Flash Player to hte most current version.

 

http://get.adobe.com/flashplayer/

 

Louis






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