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Toshiba Satellite - Shortcuts & Programs Missing Help


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13 replies to this topic

#1 ~ JJ ~

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Posted 11 February 2013 - 07:28 PM

Hi, I've looked around about this problem on here and other sites but don't really know what I'm looking for so can't find anything.

 

I'm on a Toshiba Satellite - Windows Vista. (If you need any other information please tell me where to find this as this is all I can see on the laptop front)

 

The computer was fine until I unistalled a Softonic Toolbar that I don't know where it came from and didn't want it. After that I restarted the computer and it went downhill from there.

 

All my shortcuts went like this:

 

2_zps2f171ad7.jpg

 

 

I have already reinstalled Firefox.

 

When I click on a shortcut I get this:

 

3_zps3250d1f0.jpg

 

When I click on the start menu and go into All Programs to click on the actual name of the thing I want to open it still says the above boxed message.

 

I've gone into 'Programs and Features' on the control panel and Gimp and my Canon programs and Malwarebytes are all there but I just can't open them??

 

I also run IE on this computer as it's really my partners and I'm just using it because my Dell is broken so I use Firefox on it. However his IE search bar went missing but I reinstalled Google search bar, don't know if that's related.

 

I don't think I've done anything and I don't know what's up with it all.

 

If you need anymore information please ask though I'm not overly technical.

 

Thanks for reading and any help anyone can be.


Edited by hamluis, 11 February 2013 - 09:03 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 narenxp

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Posted 11 February 2013 - 10:36 PM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

If yes, select system restore and try restoring to previous point



#3 ~ JJ ~

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Posted 12 February 2013 - 07:41 AM

Hi thank you for your reply. 

 

I have just done the System Restore at the earliest point it had from yesterday (it only had three choices and two were when I installed AVG 2013 after the problems and the one I used was when the computer did Windows updates yesterday) 

 

It's all still the same though sorry to say? 



#4 narenxp

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Posted 12 February 2013 - 08:52 AM

Any other restore points do you have?

 

Download and extract this file

 

http://www.winhelponline.com/fileasso/lnkfix_vista.zip

 

Launch it and click YES

 

Restart the PC and let me know if icons have been restored.



#5 ~ JJ ~

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Posted 12 February 2013 - 10:07 AM

Did the above and the icons are all still the same giving me the same error box as above even when I try and get into them via the start menu. 



#6 narenxp

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Posted 12 February 2013 - 10:11 AM

Any other restore points do you have?

 

?



#7 ~ JJ ~

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Posted 12 February 2013 - 10:15 AM

Only two from yesterday saying Installed AVG 2013 - at a later date than the first I tried. 



#8 narenxp

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Posted 12 February 2013 - 10:18 AM

Go to

 

C:\program files

 

Do you have the folders related to installed applications?  What folders are listed?



#9 ~ JJ ~

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Posted 12 February 2013 - 10:27 AM

I can't see my Canon things in there or Malwarebytes or Gimp etc no. My Lexmark printer is on there but it says the folder is empty. Other folders are empty as well such as AVG secure search - GUM59B.tmp - Synaptics - Toshiba - Toshiba Tempro and it all says they were modified yesterday though I never touched anything else other than the toolbar I didn't want.

 

I only uninstalled a toolbar yesterday, will leave everything alone from now on if this can be fixed



#10 ~ JJ ~

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Posted 12 February 2013 - 10:30 AM

My program files

 

 

4_zps4d52c8da.jpg



#11 narenxp

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Posted 12 February 2013 - 10:37 AM

Personally i have seen this issue lot of times on customer PC's.Without restore points there are no other fixes.Reinstalling the softwares is only option.

 

We can run scans to make sure system is clean but that is not going to retrieve the folders or icons.



#12 ~ JJ ~

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Posted 12 February 2013 - 10:40 AM

I feared that was going to be the case. Was it my fault for uninstalling the toolbar? I hope I haven't changed or deleted anything important though needed for the laptop.

 

Yes please I'd like to do scans and see if everything else is OK as it's my partners laptop and I want to know I haven't messed anything else up please.

 

Thank you for helping me.



#13 narenxp

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Posted 12 February 2013 - 10:46 AM

I still have no clue on what could have gone wrong.

 


  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters




  • Check Loaded Modules  and Detect TDLFS file systemDo not check Verify file digital signatures (even though it is checked in the example)
  • If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now




  • Click Start Scan and allow the scan process to run

  • If threats are detected select Skip for all of them unless I instruct you otherwise
  • Click Continue




  • Click Reboot computer
  • Please post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply


===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here and here.
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.



  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.



  • Please post the contents of the log in your next reply.

NOTE:  aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan  This process may may take several hours, that is normal

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the   button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:

    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply.   Note:  If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • ESET results

 



#14 zbd

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Posted 17 February 2013 - 10:59 PM

I don't agree with this TDSS Killer being an answer for every problem listed on Bleeping.

 

I'd use the free MSE antivirus and free Superantispyware.

 

http://windows.microsoft.com/en-US/windows/security-essentials-download

 

http://majorgeeks.com/SUPERAntiSpyware_d5116.html

 

use the free Revo Uninstaller to uninstall programs.

 

http://majorgeeks.com/Revo_Uninstaller_d5706.html






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