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Update Error and BITS Missing From Services


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16 replies to this topic

#1 kyokushi

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Posted 10 February 2013 - 09:09 PM

Hello! This is my first post here, I had a nasty virus a while ago (I think I managed to get it all cleaned out) but it played hell with my updates, and recently I think I discovered why. I am having issues almost identical to those of this poster:

 

http://www.bleepingcomputer.com/forums/t/462676/bits-not-in-services/

 

In other words, I receive an error whenever I try to use Updates and BITS is not present in my services list.

 

I would like some help resolving these issues (I am missing 40+ important Windows updates!). Here is a screenshot that may help:

 

http://imgur.com/sqBGFIF


Edited by kyokushi, 10 February 2013 - 09:16 PM.


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#2 noknojon

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Posted 10 February 2013 - 09:17 PM

Hello kyokushi and Welcome

Please start with this Windows Update error 80246008
This also shows how to repair BITS problems -


Thank You -



#3 kyokushi

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Posted 10 February 2013 - 09:28 PM

Hi noknojon! Thank-you for the quick reply! I wasn't expecting a reply for an hour at least :)

 

I ran the troubleshooter linked to on that site, it seems to reset my updater and I receive this message:

 

http://imgur.com/1DnTNJm

 

I then attempt to check for updates again, and I receive the same error message as before. Is this a problem with BITS, then?



#4 noknojon

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Posted 10 February 2013 - 09:38 PM

Hi -

First -

Download UNHIDE to your desktop -
Remove all CDs and USB Drive sticks -
XP users Double click on Unhide to start it -
Vista and Windows7 users, Right click and select Run as Administrator -
If the program stalls, just click Continue.
Post the log back here -

Next -

If not installed please install Malwarebytes Anti-Malware Free and SuperantiSpyware Free

Update both programs and run a Full scan with each.

Post the logs back here when done -

 

Thank You -



#5 kyokushi

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Posted 10 February 2013 - 09:59 PM

Hello again, here is the Unhide log. I'm a bit of a computer noobie and don't have much idea with what to do about all these warnings unsure.png

 

Unhide by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Unhide.exe can be found at this link:
 
Program started at: 02/10/2013 06:46:43 PM
Windows Version: Windows 7
 
Please be patient while your files are made visible again.
 
Processing the C:\ drive
Finished processing the C:\ drive. 287892 files processed.
 
Processing the D:\ drive
Finished processing the D:\ drive. 197 files processed.
 
Processing the F:\ drive
Finished processing the F:\ drive. 0 files processed.
 
Processing the G:\ drive
Finished processing the G:\ drive. 0 files processed.
 
Processing the H:\ drive
Finished processing the H:\ drive. 0 files processed.
 
Processing the I:\ drive
Finished processing the I:\ drive. 0 files processed.
 
Processing the Q:\ drive
Finished processing the Q:\ drive. 0 files processed.
 
The C:\Users\Angus\AppData\Local\Temp\smtmp\ folder does not exist!!
Unhide cannot restore your missing shortcuts!!
Please see this topic in order to learn how to restore default
 
Searching for Windows Registry changes made by FakeHDD rogues.
 - Checking HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
  * NoActiveDesktopChanges policy was found and deleted!
 - Checking HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced
 
Program finished at: 02/10/2013 06:57:20 PM
Execution time: 0 hours(s), 10 minute(s), and 36 seconds(s)

Edited by kyokushi, 10 February 2013 - 10:02 PM.


#6 noknojon

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Posted 10 February 2013 - 10:49 PM

don't have much idea with what to do about all these warnings

No Warnings - Just a standard output report - Clean report -

Please open Notepad and make sure that Word Wrap is unticked, just makes it easier to read wink.png

 

Next logs please -


Edited by noknojon, 10 February 2013 - 10:50 PM.


#7 noknojon

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Posted 10 February 2013 - 11:07 PM

Is this your concern ??
The C:\Users\Angus\AppData\Local\Temp\smtmp\ folder does not exist!!
Unhide cannot restore your missing shortcuts!!
Please see this topic in order to learn how to restore default

See - start Menu shortcuts: http://www.bleepingcomputer.com/forums/topic405109.html

Next -
Download BITS
Launch it, and click YES.
Restart the PC and try to update any Windows Update.
You only need to select 1 or 2 items from Windows Updates, and not the lot.


#8 kyokushi

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Posted 10 February 2013 - 11:09 PM

Alright, I'll try that right away. Should I post the SuperAntiSpyware and MalwareBytes logs anyway (they're still scanning, but haven't found anything yet)?



#9 noknojon

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Posted 10 February 2013 - 11:09 PM

Whenever they finish is OK -



#10 kyokushi

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Posted 10 February 2013 - 11:12 PM

Alright, I've added BITS.reg to the registry. I'll wait until SuperAntiSpyware and MalwareBytes finish, post the logs, restart my PC, and try to update again.



#11 noknojon

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Posted 10 February 2013 - 11:17 PM

Thanks for the updates -

 

Please take your time and try not to "over rush" things -



#12 kyokushi

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Posted 11 February 2013 - 12:18 AM

Here is the MalwareBytes log:

 

 

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org
 
Database version: v2013.02.11.02
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Angus :: ANGUS-HP [administrator]
 
Protection: Enabled
 
10/02/2013 7:36:46 PM
mbam-log-2013-02-10 (19-36-46).txt
 
Scan type: Full scan (C:\|D:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 430408
Time elapsed: 1 hour(s), 37 minute(s), 12 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)

 

And here is the SuperAntiSpyware log:

 

 

SUPERAntiSpyware Scan Log
 
Generated 02/10/2013 at 09:17 PM
 
Application Version : 5.6.1014
 
Core Rules Database Version : 9991
Trace Rules Database Version: 7803
 
Scan type       : Complete Scan
Total Scan Time : 01:19:37
 
Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User
 
Memory items scanned      : 694
Memory threats detected   : 0
Registry items scanned    : 71898
Registry threats detected : 0
File items scanned        : 75360
File threats detected     : 3
 
Adware.Tracking Cookie
    objects.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\UG7Z548W ]
    video-vcdn.fastclick.net [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\UG7Z548W ]
    vitamine.networldmedia.net [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\UG7Z548W ]

 

Looks like everything is ok, the cookies were deleted pretty easily. I'm going to go restart now.



#13 noknojon

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Posted 11 February 2013 - 12:37 AM

OK -

First a quick look at your installed security programs, then a quick clean of any minor items that MBAM and SAS miss -

 

Download Security Check by Screen317 from HERE or HERE, and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Please download AdwCleaner by Xplode onto your desktop.
If you are prompted, please disable your Antivirus - Information (temp disable) HERE
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.

For vista and windows 7 right click on the tool and select run as administrator
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
AdwCleaner is a reliable removal tool for adware, toolbar and potentially unwanted programs.
 

Download Junkware Removal Tool
Disable your Antivirus program if required (see above in AdwCleaner)
For vista and windows 7 right click on the tool and select run as administrator
After the scan is completed, post the generated log here.



#14 kyokushi

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Posted 11 February 2013 - 01:09 AM

Alright! I restarted, and the updates are all installed (this also fixed my problem with MSE's updates not installing). BITS is back in the services list as normal. Thank you very much, noknojon!



#15 noknojon

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Posted 11 February 2013 - 01:28 AM

Great - thumbup2.gif

Sorry I was missing for a bit, but my XP crashed and I needed to use the Windows7 laptop -

Are you sure all is OK now ? I will still keep it on my Watch list for a few days in case you have other problems -

 

Big Windows Updates this week, so keep an eye on them -

 

Regards -






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