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Infected with http://websearch.good-results.info


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21 replies to this topic

#1 villanelle

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Posted 10 February 2013 - 07:02 PM

Hi everyone,

 

I am trying (but not very successfully) not to freak out about this http://websearch.good-results.info virus. I am not the most computer savvy person, but I know enough to try and run malware bytes, tdss killer and avg to detect something. Obviously it doesn't show up, so I tried to follow instructions on how remove it with the registry editor, but I couldn't find the files they mentioned.

 

I have a HP laptop (Pavilion dv6 - for better or for worse), and I am using Windows 7 Home Premium.

 

Could someone please help me?

 

Anxiously yours,

 

A freaked out philosophy phd student.



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#2 gringo_pr

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Posted 10 February 2013 - 09:44 PM


Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-
  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
information and logs
  • In your next post I need the following
    • both reports from DDS
    • report from security check
    • let me know of any problems you may have had
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 villanelle

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Posted 11 February 2013 - 01:10 PM

Hey Gringo,
thanks so much for your help. I'm sorry, I was a little impatient last night
and followed some of the advice in one of your other posts which fixed Firefox
and Google Chrome, but I still have IE to fix and I assume the virus is still
on my sytem. Anyway, below are the scripts and I promise not to do anything
without your advice (I am studying my PhD in another country - Italy
- at the moment, so I am a little impatient and worried).



 



One thing
though, I am a bit nervous about posting the attach.txt log because it tells
you not to post at the top of the log...



 



I disable
the drivers and  here is the rest:


 

 


Edited by villanelle, 11 February 2013 - 01:41 PM.


#4 gringo_pr

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Posted 11 February 2013 - 01:12 PM


Hello


These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.


-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
  • Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 villanelle

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Posted 11 February 2013 - 01:32 PM

Now I can
open IE, Chrome and Firefox without the websearch thing. Can I now re-enable my
drivers with Defogger?



 



#
AdwCleaner v2.112 - Logfile created 02/11/2013 at 19:22:13



# Updated
10/02/2013 by Xplode



# Operating
system : Windows 7 Home Premium Service Pack 1 (64 bits)



# User :
Cyndy - CYNDY-PC



# Boot Mode
: Normal



# Running
from : C:\Users\Cyndy\Downloads\adwcleaner (1).exe



# Option
[Delete]



 



 



*****
[Services] *****



 



 



*****
[Files / Folders] *****



 



Folder
Deleted : C:\ProgramData\BetterSoft



Folder
Deleted : C:\ProgramData\InstallMate



 



*****
[Registry] *****



 



 



*****
[Internet Browsers] *****



 



-\\
Internet Explorer v9.0.8112.16447



 



[OK]
Registry is clean.



 



-\\ Mozilla
Firefox v17.0.1 (en-US)



 



File :
C:\Users\Cyndy\AppData\Roaming\Mozilla\Firefox\Profiles\1dgtdukn.default-1360542430300\prefs.js



 



[OK] File
is clean.



 



-\\ Google
Chrome v24.0.1312.57



 



File :
C:\Users\Cyndy\AppData\Local\Google\Chrome\User Data\Default\Preferences



 



[OK] File
is clean.



 



*************************



 



AdwCleaner[S1].txt
- [5174 octets] - [10/02/2013 23:55:49]



AdwCleaner[S2].txt
- [979 octets] - [11/02/2013 19:22:13]



 



##########
EOF - C:\AdwCleaner[S2].txt - [1038 octets] ##########===========================



 



 



RogueKiller
V8.5.0 [Feb  9 2013] by Tigzy



mail :
tigzyRK<at>gmail<dot>com



Feedback :
http://www.geekstogo.com/forum/files/file/413-roguekiller/



Website :
http://tigzy.geekstogo.com/roguekiller.php



Blog :
http://tigzyrk.blogspot.com/



 



Operating
System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version



Started in
: Normal mode



User :
Cyndy [Admin rights]



Mode :
Remove -- Date : 02/11/2013 19:28:49



| ARK || FAK || MBR |



 



¤¤¤ Bad
processes : 0 ¤¤¤



 



¤¤¤
Registry Entries : 2 ¤¤¤



[HJ DESK]
HKCU\[...]\ClassicStartMenu : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) ->
REPLACED (0)



[HJ DESK]
HKCU\[...]\NewStartPanel : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) ->
REPLACED (0)



 



¤¤¤
Particular Files / Folders: ¤¤¤



 



¤¤¤ Driver
: [NOT LOADED] ¤¤¤



 



¤¤¤ HOSTS
File: ¤¤¤



-->
C:\Windows\system32\drivers\etc\hosts



 



 



 



¤¤¤ MBR
Check: ¤¤¤



 



+++++
PhysicalDrive0: TOSHIBA MK6465GSX ATA Device +++++



--- User
---



[MBR]
fd7c00624c4edd5c0b849196a680ee63



[BSP]
cd3a33a8f80dd7f5b96790af772c1552 : Windows 7/8 MBR Code



Partition
table:



0 -
[ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo



1 -
[XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 610378 Mo



User = LL1
... OK!



User = LL2
... OK!



 



Finished :
<< RKreport[2]_D_02112013_02d1928.txt >>



RKreport[1]_S_02112013_02d1928.txt
; RKreport[2]_D_02112013_02d1928.txt



 



 



 



#6 gringo_pr

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Posted 11 February 2013 - 03:02 PM

Hello


I do not know what you are using to view the reports with but it is making the reports very hard to read

try to attach the reports and lets see if it looks any better

The only thing defogger disables are virtual drives

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

  • Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 15 February 2013 - 06:43 PM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 villanelle

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Posted 17 February 2013 - 11:40 AM

Hi Gringo, sorry I was away on a research trip and haven't had the time to complete the process, so I will start the whole thing again with you and hope you can read my logs this time.

 

Thanks.



#9 villanelle

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Posted 17 February 2013 - 12:27 PM

Hi Gringo, I ran all the programs again and I am saved the logs. I want to upload them as attachments, but I can't find the attachment button. Sorry, I am really embarrassed, but apart from the "My Media" section, I can't work out how to upload the files! Sorry, but could you please tell me how to attach the logs?

 

Thanks.



#10 gringo_pr

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Posted 17 February 2013 - 02:16 PM

Hello

first hit the "More Reply Options" at the bottom right of the page

when the new window opens look over at the bottom left of the screen and you will need to click on the "Browse.." button

Browse to where you have the reports saved (Hopefully you have been saving the things to the desktop so they are easy to find)

Click on the file that you want to attach and then click on "Open"

Now you need to click on the "Attach This File" button
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 villanelle

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Posted 18 February 2013 - 09:38 AM

Thanks, Gringo! I did indeed save them to a logical place and have attached them all. 

Attached Files



#12 gringo_pr

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Posted 18 February 2013 - 01:08 PM

Very good - Now I wiuld like to know how the computer is doing?
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 villanelle

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Posted 18 February 2013 - 01:27 PM

It's doing well. As I mentioned in an earlier posts, I was a bit naughty and followed your instructions to another uses and it worked really well. But I am still a bit paranoid that it may be lurking somewhere.

 

And I "clean" so now...or so to speak?

 

Thanks for all your help!



#14 gringo_pr

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Posted 18 February 2013 - 02:08 PM


Hello villanelle

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:
 ClearJavaCache:: 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 villanelle

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Posted 18 February 2013 - 04:14 PM

Hey Gringo,

 

Here is the new log.

 

If everything is ok, do I have the go ahead to enable the drive with defogger?

 

Thanks for everything!

Attached Files






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