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Windows Locking at startup and redirect to unfriend/conduit


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3 replies to this topic

#1 planetscott

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Posted 10 February 2013 - 03:14 AM

Hello,

 

You guys have saved me in the past and hoping Bleeping Computer can come through again. 

 

My 64 bit laptop running windows 7 locks-up within seconds or minutes of lauching Windows.  After a hard restart, the same thing happens again and again.  It successfully launches in Safe Mode.  I read that it might be something in the registry or with a startup program. 

 

However, it is now seems to be redirecting.  In SafeMode, Explorer now goes to search.conduit and firefox i think went to something "unfriend" and now up in the search box says WhiteSmoke B Customized Web Search.

 

Thanks and Help please!

Scott


Edited by hamluis, 10 February 2013 - 07:11 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dentack27

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Posted 10 February 2013 - 04:09 AM

are you using IE and Firefox?

The first thing I would check: right click internet explorer, scroll to properties, and see if your homepage is set to google.com.  I'm sure your problem is more complicated than that would fix, but It will allow you to possibly bypass the redirect and nail down the malware.



#3 dentack27

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Posted 10 February 2013 - 04:17 AM

another easy fix (I always start with the easiest first)

Start-Control  Panel-programs-uninstall a program

scroll down the list and look for programs you didn't install. Look specifically for toolbars and things you don't recognize



#4 dc3

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Posted 10 February 2013 - 09:01 AM

Try this:

 

Go to Firefox> Help> Troubleshooting Information.

 

Click the Reset Firefox button in the upper left portion of the screen, Firefox will close and reset.

 

After firefox is done it will show a screen with the information that was imported, click on Finish, Firefox will open with all factory defaults applied.


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