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Huge Bandwidth Bottleneck When Macbook Gets Online


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4 replies to this topic

#1 babicz

babicz

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Posted 09 February 2013 - 04:06 PM

Whenever my mom gets on the internet on her MacBook Pro, the internet goes to sheet.  When I'm playing BF3, I get 400-500 ping and it becomes unplayable.  I can hardly load Hotmail or makes Google searches.

 

Any idea on where to start troubleshooting this or what's going on?  I've narrowed it down to my mom's computer, but no idea why it would break the internet like this.



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#2 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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Posted 10 February 2013 - 06:55 AM

We can try and speed up your connection a bit..

 

What service are you paying for?

 

First run speed test and post the result.

http://www.speedtest.net/

 

THen.

 

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Report FF Proxy Settings
Reset Ie proxy Settins
Reset FF proxy settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result. 



#3 babicz

babicz
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Posted 10 February 2013 - 02:27 PM

Paying ATT for 12 megabits down, and speedtest has always given me a consistent value of around 11 megabits down, so that checks out.

 

 

MiniToolBox by Farbar  Version:10-01-2013
Ran by Alexander (administrator) on 10-02-2013 at 11:31:25
Running from "C:\Users\Alexander\Desktop"
Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = LAN (Connected)
ASUS PCE-N15 11n Wireless LAN PCI-E Card = Asus (Hardware not present)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Asus" nexthop=192.168.1.254 metric=1 publish=Yes
add route prefix=0.0.0.0/0 interface="LAN" nexthop=192.168.1.254 metric=1 publish=Yes
add address name="Asus" address=192.168.1.150 mask=255.255.255.0
add address name="LAN" address=192.168.1.50 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : AlexanderPC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter LAN:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : C8-60-00-C1-71-F0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::987f:9690:73df:37c2%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.50(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 248012800
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-62-BC-7E-C8-60-00-C1-71-F0
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{B5AC29E3-F827-47BD-A65B-F10ECC374B68}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1c4b:1081:3f57:fecd(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1c4b:1081:3f57:fecd%11(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  homeportal
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2607:f8b0:4000:800::1006
      74.125.227.101
      74.125.227.102
      74.125.227.103
      74.125.227.104
      74.125.227.105
      74.125.227.110
      74.125.227.96
      74.125.227.97
      74.125.227.98
      74.125.227.99
      74.125.227.100
 
 
Pinging google.com [74.125.227.102] with 32 bytes of data:
Reply from 74.125.227.102: bytes=32 time=72ms TTL=51
Reply from 74.125.227.102: bytes=32 time=72ms TTL=51
 
Ping statistics for 74.125.227.102:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 72ms, Maximum = 72ms, Average = 72ms
Server:  homeportal
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=120ms TTL=47
Reply from 98.138.253.109: bytes=32 time=119ms TTL=47
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 119ms, Maximum = 120ms, Average = 119ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...c8 60 00 c1 71 f0 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.50     21
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.50    276
     192.168.1.50  255.255.255.255         On-link      192.168.1.50    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.50    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.50    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.50    276
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0    192.168.1.254       1
          0.0.0.0          0.0.0.0    192.168.1.254       1
===========================================================================
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 11     58 2001::/32                On-link
 11    306 2001:0:9d38:6ab8:1c4b:1081:3f57:fecd/128
                                    On-link
 10    276 fe80::/64                On-link
 11    306 fe80::/64                On-link
 11    306 fe80::1c4b:1081:3f57:fecd/128
                                    On-link
 10    276 fe80::987f:9690:73df:37c2/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/09/2013 02:45:02 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80042302).
 
Error: (02/09/2013 02:45:02 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
 
Error: (02/09/2013 02:45:02 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f} and name Coordinator cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
 
Error: (02/09/2013 01:08:29 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80042302).
 
Error: (02/09/2013 01:08:29 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
 
Error: (02/09/2013 01:08:29 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f} and name Coordinator cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
 
Error: (02/09/2013 11:14:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
 
 
Operation:
   Instantiating VSS server
 
Error: (02/09/2013 11:14:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
 
 
Operation:
   Instantiating VSS server
 
Error: (02/09/2013 11:14:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
 
 
Operation:
   Instantiating VSS server
 
Error: (02/09/2013 11:14:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
 
 
Operation:
   Instantiating VSS server
 
 
System errors:
=============
Error: (02/09/2013 10:16:09 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume Alex 700.
 
Error: (02/09/2013 10:10:27 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume F:.
 
Error: (02/05/2013 07:24:21 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (01/07/2013 09:45:39 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
Error: (01/07/2013 09:45:38 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
Error: (01/07/2013 09:45:38 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
Error: (01/07/2013 09:45:37 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
Error: (12/23/2012 05:32:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:30:06 PM on ?12/?23/?2012 was unexpected.
 
Error: (12/23/2012 00:37:32 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 10
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (12/23/2012 00:37:30 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x0000000000000000, 0xfffffa80074bc8f8, 0x0000000000000000, 0x0000000000000000)C:\Windows\Minidump\122312-11450-01.dmp122312-11450-01
 
 
Microsoft Office Sessions:
=========================
Error: (02/09/2013 02:45:02 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80042302
 
Error: (02/09/2013 02:45:02 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (02/09/2013 02:45:02 PM) (Source: VSS)(User: )
Description: {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f}Coordinator0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (02/09/2013 01:08:29 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80042302
 
Error: (02/09/2013 01:08:29 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (02/09/2013 01:08:29 PM) (Source: VSS)(User: )
Description: {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f}Coordinator0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (02/09/2013 11:14:52 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
Error: (02/09/2013 11:14:52 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
Error: (02/09/2013 11:14:51 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
Error: (02/09/2013 11:14:51 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
 
=========================== Installed Programs ============================
 
AMD Accelerated Video Transcoding (Version: 12.5.100.20928)
AMD APP SDK Runtime (Version: 10.0.1016.4)
AMD Catalyst Install Manager (Version: 8.0.891.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2012.0928.1532.26058)
AMD Media Foundation Decoders (Version: 1.0.70928.1539)
AMD VISION Engine Control Center (Version: 2012.0928.1532.26058)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.14.1.0)
Battlefield 3™ (Version: 1.5.0.0)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0928.1532.26058)
Catalyst Control Center InstallProxy (Version: 2012.0928.1532.26058)
Catalyst Control Center Localization All (Version: 2012.0928.1532.26058)
ccc-utility64 (Version: 2012.0928.1532.26058)
CCC Help Chinese Standard (Version: 2012.0928.1531.26058)
CCC Help Chinese Traditional (Version: 2012.0928.1531.26058)
CCC Help Czech (Version: 2012.0928.1531.26058)
CCC Help Danish (Version: 2012.0928.1531.26058)
CCC Help Dutch (Version: 2012.0928.1531.26058)
CCC Help English (Version: 2012.0928.1531.26058)
CCC Help Finnish (Version: 2012.0928.1531.26058)
CCC Help French (Version: 2012.0928.1531.26058)
CCC Help German (Version: 2012.0928.1531.26058)
CCC Help Greek (Version: 2012.0928.1531.26058)
CCC Help Hungarian (Version: 2012.0928.1531.26058)
CCC Help Italian (Version: 2012.0928.1531.26058)
CCC Help Japanese (Version: 2012.0928.1531.26058)
CCC Help Korean (Version: 2012.0928.1531.26058)
CCC Help Norwegian (Version: 2012.0928.1531.26058)
CCC Help Polish (Version: 2012.0928.1531.26058)
CCC Help Portuguese (Version: 2012.0928.1531.26058)
CCC Help Russian (Version: 2012.0928.1531.26058)
CCC Help Spanish (Version: 2012.0928.1531.26058)
CCC Help Swedish (Version: 2012.0928.1531.26058)
CCC Help Thai (Version: 2012.0928.1531.26058)
CCC Help Turkish (Version: 2012.0928.1531.26058)
CCleaner (Version: 3.27)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Dropbox (Version: 1.6.16)
ESN Sonar (Version: 0.70.4)
Fraps (remove only)
GMetrix SMS (Version: 3.2.1.2)
Google Chrome (Version: 24.0.1312.57)
Google Update Helper (Version: 1.3.21.123)
HP Deskjet 3050A J611 series Basic Device Software (Version: 28.0.1315.0)
IrfanView (remove only) (Version: 4.35)
iTunes (Version: 11.0.1.12)
Java 7 Update 11 (64-bit) (Version: 7.0.110)
Java 7 Update 11 (Version: 7.0.110)
Java Auto Updater (Version: 2.1.9.0)
Java SE Development Kit 7 Update 11 (64-bit) (Version: 1.7.0.110)
K-Lite Codec Pack 9.6.5 (64-bit) (Version: 9.6.5)
K-Lite Codec Pack 9.6.5 (Full) (Version: 9.6.5)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MinGW-Get version 0.5-beta-20120426-1 (Version: 0.5-beta-20120426-1)
Origin (Version: 9.1.3.2637)
PowerISO (Version: 5.5)
Skype™ 6.1 (Version: 6.1.129)
Steam (Version: 1.0.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 64-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 64-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit Edition
WinRAR 4.20 (64-bit) (Version: 4.20.0)
 
========================= Devices: ================================
 
Name: ASUS PCE-N15 11n Wireless LAN PCI-E Card
Description: ASUS PCE-N15 11n Wireless LAN PCI-E Card
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: ASUSTeK Computer Inc.
Service: RTL8192Ce
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 15%
Total physical RAM: 8139.5 MB
Available physical RAM: 6867.56 MB
Total Pagefile: 16277.18 MB
Available Pagefile: 14861.18 MB
Total Virtual: 4095.88 MB
Available Virtual: 3952.18 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:119.24 GB) (Free:75.08 GB) NTFS
3 Drive h: (Seconday Disk) (Fixed) (Total:119.14 GB) (Free:57.02 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ALEXANDERPC
 
Administrator            Alexander                Guest                    
 
 
**** End of log ****

Edited by babicz, 10 February 2013 - 02:38 PM.


#4 babicz

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Posted 10 February 2013 - 02:41 PM

We can try and speed up your connection a bit..

 

Also, I'm not trying to speed up my connection, I'm just curious as to why my mom's MacBook Pro kills the internet.  Like I said, speedtest gives me legit results, and when she's not on the computer, everything works as expected.



#5 InadequateInfirmity

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Posted 11 February 2013 - 06:12 AM

Does she game or use programs that use a lot of bandwith you could ask her to disable all of her start up items except her Antivirus to see if that might help.






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