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my bank claims my computer has Zeus zbot or similar type of spy/malware


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#1 quo

quo

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Posted 09 February 2013 - 08:17 AM

Hi All,

 

My bank sent me a SMS TXT msg informing me that my online account (with debit feature) has been compromised. The bank arranged to send me a new card which I've since received. After activating it and changing PIN#, said bank emailed me saying I may have a malware of some sort likely Zeus or some type of ZBot and so my online access is disabled until I've sorted it.

 

For the past two weeks I have downloaded, installed, run, and subsequently uninstalled almost a dozen malware and rogue application detecting programs - taking up many hours into the early morning :(

 

I even uninstalled Kaspersky to allow AVG, to no avail, and now I can't get Kaspersky back!

 

The bank sent me a PayPass w. chip card and I'm now thinking it was all a stunt by the bank to hook me onto their new PayPass with debit card feature seeing as the flyer insisted I press "credit" on my "debit" savings account.

 

Even tried running some rogue software/misleading application stuff, again, to no avail.

 

What can I do to remove any sort of malware from my PC. Wanna keep my PC and bank accounts but am entirely willing to give up both for the sake of personal security.

 

Suggestions?

 

Many thanks.



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#2 narenxp

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Posted 09 February 2013 - 08:33 AM

We need to have a deeper look

 

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here

http://www.bleepingcomputer.com/forums/forum22.html

Good luck
 






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