Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 'freezing' seems fixed - but are there still issues to cure?


  • This topic is locked This topic is locked
7 replies to this topic

#1 arturdux

arturdux

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:11:24 AM

Posted 09 February 2013 - 08:02 AM

Hello,

This is a summary of a PC problem which arose in January 2013, and the steps taken so far to solve it: see:

 

http://www.bleepingcomputer.com/forums/t/483653/windows-7-freezing-help-needed/


Things have improved, but my saviour dev00790 thinks it would be a good idea to take a deeper look to see if there if anything else, hence this post.

 

My PC runs Windows 7 Home Premium 64-Bit SP1 (pre-installed); and these security and clean-up programs: Norton 360; Malwarebytes Anti-Malware; SuperAntiSpyware; Spybot; ccCleaner; Duplicate Cleaner; and CleanUp!


Until recently things were running OK:

- I had recently run Norton 360, updating virus definitions, running a complete virus scan, freeing up disk space, tidying the registry, etc. – no problems found.
- some Lotus IBM Symphony files had recently refused to open: so I de-installed and re-installed Symphony, and all was well.
- while doing some tidying up, I closed my Google account, and in the X86 Programs folder I tried to delete (assuming it was not needed) a Google folder, without success (even after playing around with the folder's permissions).


Later that day I powered up the PC again and things were not right – applications, folders, etc., were not opening immediately, and some not at all. I did a system restore recommended restore point to roll back anything I had done wrong – this completed successfully, but did not solve the problem - so I switched off.

 

The next day, when I booted up, I got a Norton error message with the code 3047,58 on screen: I was told to start a support session; I did, and Norton found no automatic solutions, and I was directed to the support website, where I was told to run Live Update and then restart the PC; Norton then reported that some security settings were wrong, so I let Norton correct those. The problem was still not solved. I ran another full Norton 360 scan - nothing found - after which Norton suggested running its Power Eraser, which I did, and I let Norton correct four unspecified problems with the system settings in the registry.


But things were still not right, so I posted details of the problem on the Windows 7 Forum, and while waiting for assistance I did the following:

- I downloaded and ran TDSSKiller and ESET, and ran Norton Anti-Virus and Malwarebytes again: no problems found, although I saw from a Norton monthly report that, on the day after the problem started, Norton detected, isolated and fixed "Trojan.Gen.2".

- I ran a system files check (sfc /scannow) and a disk check, which also reported no problems.

- I found references in the forums to infections caused by rogue software called PC Optimizer Pro, WxDownloader and Mocaflix. These programmes were "uninvited guests" on my software list when I was clearing out, and I had deinstalled the first two but kept Mocaflix because I did not know what it was, but I now got rid of that too. I searched the PC for traces of these rogues: there was little on the C: drive, but I deleted a few entries in the registry, and reset one regular key, which had been corrupted by a dialler called Sprotector which is said to be part of these rogues, to settings copied from a clean PC.
- I ran Farbar Service Scanner, which highlighted some services as missing or not running: one service which was not running was System Restore, which I hadn't stopped, so I started it again.


At this stage my PC ran as follows: when I powered up, in Normal Mode, sometimes when I tried to get past the Login screen the PC hung at the Welcome screen; at other times I got past the Login screen to the desktop, but beyond that I could do almost nothing: for a short time a small blue circle appeared on the task bar: when it disappeared, apps and folders seemed to work for about 1 1/2 minutes, when everything froze, reporting "Not responding", and a small blue circle appeared around the pointer: if I persisted in clicking on apps and folders, the screen greyed out or went black except for the pointer. The PC worked in Safe Mode. The PC got stuck when I tried to power off in either mode, and I had to manually power off.


Thinking there might be an infection, I reposted my case on the Am I Infected? Forum, where dev00790 came to my rescue...


As dev00790 asked, I downloaded and ran:


- TDSS Rootkit Removing Tool: this found 5 "UnsignedFile.Multi.Generic" objects, which seemed to be part of my printer's setup.

- Farbar Service Scanner: a few Windows services found to be disabled

- MiniToolBox: which failed to run properly. *

- Rkill: no malware services or processes found, no issues found in the Registry or HOSTS file, Windows Defender, Firewall and Defender found to be Disabled, no Missing Digital Signatures.

- Adwcleaner: found several items, which I deleted as instructed, except for a file which my dialler protection software warned against deleting.

- Malwarebytes' Anti-Malware (MBAM): no malicious items were detected.

- ESET Online Scanner: found and quarantined one threat: C:\Program Files (x86)\Orbitdownloader\OrbitDownloaderSetup.exe Win32/OpenCandy application.

- MiniToolBox: ran this again without problems: under Event log errors, reported several application and system errors in Windows Search Service, and a code integrity error in with my dialler protection software.


* I began running these tools from Safe Mode, and at the first try MiniToolBox got stuck, but the next day, when I powered on, the PC booted into Normal Mode, which now worked, so I ran the rest from there.


So now I could use Normal Mode again, and it felt as if the PC was working more snappily than before the problem arose. Powering off from the Start Panel from Safe Mode also went OK - but while the PC was turning itself off, a screen with a message appeared - it looked like the message that appears if you try to power off when an app is still running, but it appeared and disappeared so quickly that I couldn't read which app was still running. And later that day, when I logged on again in Normal Mode, things still seemed to be OK: for about half an hour, I was using IE9, but I then closed it and opened Windows Live Mail, and then tried to re-open IE9, and things froze. I could not log off or power off via the Start Panel – I had to manually power off and start up again. I went back into Normal Mode and this time things froze after just a few minutes. With dev00790's help, and after clearing the Java Plug-in cache and running IE9 with addons disabled, the freezing problem disappeared again.


After all of this, the PC now powers on and off smoothly into Normal Mode; Live Mail and IE9 both work well alone and together without any freezing; folders and apps also work without freezing; and overall my PC seems to be working better than it has for a long time – for which, many many thanks to dev00790.


But dev00790 thinks it would be a good idea to take a deeper look to see if there if anything else.


(One issue is a sequence of errors with Windows Search, which ends with Windows Search stopping with error 2147218174, for which Windows Troubleshooting says that the permissions on Windows Search are wrong, and Windows Search is not running. This sequence repeats during a session, even when the PC seems to be running OK).


So I now post this case - below is the contents of the DDS file dds.txt, and attached is the DDS file attach.txt - in the hope that someone can help to complete the cure.


Thanks in anticipation!


- arturdux


dds.txt: 

   

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421  BrowserJavaVersion: 1.6.0_07
Run by User at 12:15:10 on 2013-02-09
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.49.1031.18.3839.2170 [GMT 1:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\T-Home\Dialerschutz-Software\DFInject64.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Program Files (x86)\DT\Speedport W 102 Stick\UI.exe
C:\Program Files (x86)\T-Home\Dialerschutz-Software\Defender64.exe
C:\Program Files (x86)\IBM\Lotus\Symphony\framework\rcp\eclipse\plugins\com.ibm.rcp.base_6.2.3.20110915-1350\win32\x86\symphony.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\IBM\Lotus\Symphony\framework\shared\eclipse\plugins\com.ibm.symphony.brand.win32_3.0.1.20120110-2000\program\soffice.bin
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Orbitdownloader\orbitdm.exe
C:\Program Files (x86)\Orbitdownloader\orbitnet.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\CCleaner\CCleaner64.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
mStart Page = hxxp://www.google.com
uProxyOverride = <local>
mSearchAssistant = about:blank
BHO: Octh Class: {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files (x86)\Orbitdownloader\orbitcth.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ips\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Anmelde-Hilfsprogramm: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Grab Pro: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files (x86)\Orbitdownloader\GrabPro.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Grab Pro: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files (x86)\Orbitdownloader\GrabPro.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [SymphonyPreLoad] "C:\Program Files (x86)\IBM\Lotus\Symphony\framework\shared\eclipse\plugins\com.ibm.symphony.standard.launcher.win32.x86_3.0.1.20120110-2000\IBM Lotus Symphony" -nogui -nosplash
mRun: [T-Home Dialerschutz-Software] "C:\Program Files (x86)\T-Home\Dialerschutz-Software\Defender64.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SPEEDP~1.LNK - C:\Program Files (x86)\DT\Speedport W 102 Stick\UI.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: &Download by Orbit - C:\Program Files (x86)\Orbitdownloader\orbitmxt.dll/201
IE: &Grab video by Orbit - C:\Program Files (x86)\Orbitdownloader\orbitmxt.dll/204
IE: Do&wnload selected by Orbit - C:\Program Files (x86)\Orbitdownloader\orbitmxt.dll/203
IE: Down&load all by Orbit - C:\Program Files (x86)\Orbitdownloader\orbitmxt.dll/202
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Trusted Zone: microsoft.com
Trusted Zone: microsoft.com
Trusted Zone: update.microsoft.com
Trusted Zone: windowsupdate.com
Trusted Zone: windowsupdate.microsoft.com
Trusted Zone: windowsupdates.com
DPF: {10000000-1000-1000-1000-100000000000} - hxxp://cdn.betteradvertising.com/ghostery/addons/ie/2.4.2.0/ghostery.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{A8A542C0-4138-4FDD-B7D0-BC102ABFAF4D} : DHCPNameServer = 192.168.2.1
SSODL: WebCheck - <orphaned>
x64-BHO: {3706EE7C-3CAD-445D-8A43-03EBC3B75908} - <orphaned>
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\0502020.003\symds64.sys [2012-6-27 450680]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\0502020.003\symefa64.sys [2012-6-27 912504]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20130116.013\BHDrvx64.sys [2013-1-16 1388120]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20130208.004\IDSviA64.sys [2013-2-9 513184]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\0502020.003\ironx64.sys [2012-6-27 171128]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\0502020.003\symnets.sys [2012-6-27 386168]
R2 DFSVC;T-Home Dialerschutz Dienst;C:\Program Files (x86)\T-Home\Dialerschutz-Software\DFInject64.exe [2011-4-20 376832]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccsvchst.exe [2012-6-27 130008]
R3 DFSYS;T-Home Dialerschutz Hooking Treiber;C:\Program Files (x86)\T-Home\Dialerschutz-Software\DFSYS64.sys [2011-4-20 17952]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-1-25 138912]
R3 SipIMNDI;T-Home Dialerschutz VoIP Service;C:\Windows\System32\drivers\SipIMNDI64.sys [2011-4-30 28192]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-5-6 59392]
S4 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [2011-8-12 140672]
S4 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-10-21 196176]
S4 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-10-13 249648]
S4 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-11-1 1153368]
.
=============== File Associations ===============
.
FileExt: .txt: Applications\IBM Lotus Symphony.exe="C:\Program Files (x86)\IBM\Lotus\Symphony\framework\shared\eclipse\plugins\com.ibm.symphony.standard.launcher.win32.x86_3.0.1.20120110-2000\IBM Lotus Symphony.exe" "%1" "-e" [UserChoice]
.
=============== Created Last 30 ================
.
2013-01-27 11:52:59 -------- d-----w- C:\Program Files (x86)\VS Revo Group
2013-01-27 08:37:20 -------- d-----w- C:\Program Files (x86)\ESET
2013-01-26 11:50:23 -------- d--h--w- C:\Windows\PIF
2013-01-21 20:39:16 -------- d-----w- C:\Users\User\AppData\Local\NPE
2013-01-21 14:16:36 -------- d-----w- C:\Users\User\AppData\Roaming\Malwarebytes
2013-01-21 14:16:28 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-01-21 14:16:28 -------- d-----w- C:\ProgramData\Malwarebytes
2013-01-21 14:16:28 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-01-21 14:16:05 -------- d-----w- C:\Users\User\AppData\Local\Programs
2013-01-21 13:59:30 -------- d-----w- C:\Windows\System32\wbem\repository
.
==================== Find3M  ====================
.
2013-01-11 21:36:40 74248 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-01-11 21:36:40 697864 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
.
============= FINISH: 12:15:39,96 ===============

 

 

 


 

Attached Files


Edited by arturdux, 09 February 2013 - 09:06 AM.


BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:24 AM

Posted 13 February 2013 - 10:48 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
 
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
 
Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
 
 
* IMPORTANT !!! Save ComboFix.exe to your Desktop
 
IMPORTANT....
 
1. Close any open browsers.
 
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
 
3. Do not install any other programs until this if fixed.
 
How to : Disable Anti-virus and Firewall...
 
Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.

  • Please post the C:\ComboFix.txt

Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall
 
Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
 
 
Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===
 
Third party programs if not up to date can be the cause infiltration of an infection.
 
Please run this security check for my review.
 
Download Security Check by screen317 from here.
  • Save it to your Desktop.

  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.

  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

===
 
Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.
 
Please download AdwCleaner by Xplode onto your Desktop.

  •  


  • Close all open programs and internet browsers.


  • Double click on AdwCleaner.exe to run the tool.


  • Click on Delete tab follow the prompts.


  • A log file will automatically open after the scan has finished.


  • Please post the content of that log file with your next answer.


  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

 
 
Please post the logs for my review.
 
While I check your logs have a look at this Microsoft topic.
Windows search service will not run.
 
Let me know if you were able to solve this issue.


#3 arturdux

arturdux
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:11:24 AM

Posted 13 February 2013 - 03:58 PM

Hello Nasdaq,

 

Thanks for taking up my case.

 

Over the last few days, I haven't experienced any obvious problems with the PC – but I am still concerned that there may still be something lurking in the system.

 

I ran the tools exactly as requested, with no problems – the logs are below.

 

I will take a look at the info about Windows Search and let you know if I have any success.

 

- arturdux

 

Logs

 

1) ComboFix

 

ComboFix 13-02-13.02 - User 13.02.2013  20:47:37.1.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.49.1031.18.3839.2554 [GMT 1:00]
ausgeführt von:: c:\users\User\Desktop\ComboFix.exe
.
.
((((((((((((((((((((((((((((((((((((   Weitere Löschungen   ))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\install.exe
C:\prefs.js
c:\windows\Downloaded Program Files\popcaploader.inf
c:\windows\ST6UNST.000
.
.
(((((((((((((((((((((((   Dateien erstellt von 2013-01-13 bis 2013-02-13  ))))))))))))))))))))))))))))))
.
.
2013-02-13 20:05 . 2013-02-13 20:05 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2013-02-13 20:05 . 2013-02-13 20:05 -------- d-----w- c:\users\Public\AppData\Local\temp
2013-02-13 20:05 . 2013-02-13 20:05 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-01-27 11:52 . 2013-01-27 11:52 -------- d-----w- c:\program files (x86)\VS Revo Group
2013-01-27 08:37 . 2013-01-27 08:37 -------- d-----w- c:\program files (x86)\ESET
2013-01-26 11:50 . 2013-01-26 11:50 -------- d--h--w- c:\windows\PIF
2013-01-21 20:39 . 2013-01-22 08:48 -------- d-----w- c:\users\User\AppData\Local\NPE
2013-01-21 14:16 . 2013-01-21 14:16 -------- d-----w- c:\users\User\AppData\Roaming\Malwarebytes
2013-01-21 14:16 . 2013-01-30 18:03 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-01-21 14:16 . 2013-01-21 14:16 -------- d-----w- c:\programdata\Malwarebytes
2013-01-21 14:16 . 2012-12-14 15:49 24176 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-01-21 14:16 . 2013-01-21 14:16 -------- d-----w- c:\users\User\AppData\Local\Programs
2013-01-21 13:59 . 2013-02-13 19:41 -------- d-----w- c:\windows\system32\wbem\repository
.
.
.
((((((((((((((((((((((((((((((((((((   Find3M Bericht   ))))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-01-11 21:36 . 2012-03-31 07:11 697864 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-01-11 21:36 . 2011-06-25 09:20 74248 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
.
.
((((((((((((((((((((((((((((   Autostartpunkte der Registrierung   ))))))))))))))))))))))))))))))))))))))))
.
.
*Hinweis* leere Einträge & legitime Standardeinträge werden nicht angezeigt.
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SymphonyPreLoad"="c:\program files (x86)\IBM\Lotus\Symphony\framework\shared\eclipse\plugins\com.ibm.symphony.standard.launcher.win32.x86_3.0.1.20120110-2000\IBM Lotus Symphony -nogui -nosplash" [X]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"T-Home Dialerschutz-Software"="c:\program files (x86)\T-Home\Dialerschutz-Software\Defender64.exe" [2010-03-29 1974408]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Speedport W 102 WLAN Manager.lnk - c:\program files (x86)\DT\Speedport W 102 Stick\UI.exe [2008-11-9 741376]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux1"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R4 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE64.EXE [2012-11-06 140672]
R4 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-10-21 196176]
R4 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-10-13 249648]
R4 PSEXESVC;PsExec;c:\windows\PSEXESVC.EXE [x]
R4 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\0502020.003\SYMDS64.SYS [2011-01-27 450680]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\0502020.003\SYMEFA64.SYS [2011-03-15 912504]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20130208.001\BHDrvx64.sys [2013-01-16 1388120]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20130212.001\IDSvia64.sys [2013-01-18 513184]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS [2011-07-22 14928]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS [2011-07-12 12368]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\0502020.003\Ironx64.SYS [2010-11-16 171128]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\0502020.003\SYMNETS.SYS [2011-04-21 386168]
S2 DFSVC;T-Home Dialerschutz Dienst;c:\program files (x86)\T-Home\Dialerschutz-Software\DFInject64.exe [2009-10-21 376832]
S2 N360;Norton 360;c:\program files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe [2011-04-17 130008]
S3 DFSYS;T-Home Dialerschutz Hooking Treiber;c:\program files (x86)\T-Home\Dialerschutz-Software\DFSYS64.SYS [2009-10-15 17952]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-01-25 138912]
S3 SipIMNDI;T-Home Dialerschutz VoIP Service;c:\windows\system32\DRIVERS\SipIMNDI64.sys [2009-10-15 28192]
.
.
--- Andere Dienste/Treiber im Speicher ---
.
*Deregistered* - DFInjDrv
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ    hpqcxs08 hpqddsvc
.
Inhalt des "geplante Tasks" Ordners
.
2013-02-13 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-31 21:36]
.
.
--------- X64 Entries -----------
.
.
------- Zusätzlicher Suchlauf -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = about:blank
mStart Page = hxxp://www.google.com
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = <local>
mSearchAssistant = about:blank
IE: &Download by Orbit - c:\program files (x86)\Orbitdownloader\orbitmxt.dll/201
IE: &Grab video by Orbit - c:\program files (x86)\Orbitdownloader\orbitmxt.dll/204
IE: Do&wnload selected by Orbit - c:\program files (x86)\Orbitdownloader\orbitmxt.dll/203
IE: Down&load all by Orbit - c:\program files (x86)\Orbitdownloader\orbitmxt.dll/202
Trusted Zone: microsoft.com
Trusted Zone: microsoft.com\*.update
Trusted Zone: microsoft.com\*.windowsupdate
Trusted Zone: update.microsoft.com
Trusted Zone: windowsupdate.com
Trusted Zone: windowsupdate.microsoft.com
Trusted Zone: windowsupdates.com
TCP: DhcpNameServer = 192.168.2.1
DPF: {10000000-1000-1000-1000-100000000000} - hxxp://cdn.betteradvertising.com/ghostery/addons/ie/2.4.2.0/ghostery.cab
.
- - - - Entfernte verwaiste Registrierungseinträge - - - -
.
BHO-{3706EE7C-3CAD-445D-8A43-03EBC3B75908} - (no file)
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-{501451DE-5808-4599-B544-8BD0915B6B24}_is1 - c:\program files (x86)\FreeRIP3\unins000.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360\Engine\5.2.2.3\diMaster.dll\" /prefetch:1"
.
--------------------- Gesperrte Registrierungsschluessel ---------------------
.
[HKEY_USERS\S-1-5-21-2641664016-221319625-1538156112-1001\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{F36A71D4-229F-363D-E47A-3C75B0F7721D}*]
"oalijnponhopicgjakckhabmcmaiji"=hex:6a,61,68,6d,61,62,64,68,69,63,6a,69,70,66,
   65,6d,65,63,62,63,00,fb
"nanhdkaidjbnokgholmigpfelhgl"=hex:6a,61,63,6d,62,61,63,6e,6b,64,68,62,6b,6d,
   65,62,6f,67,6f,65,00,fb
"oahkcdopefgegglagnmhhodippeako"=hex:64,61,68,6d,63,62,6b,6f,00,fc
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_146_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_146_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Zeit der Fertigstellung: 2013-02-13  21:07:48
ComboFix-quarantined-files.txt  2013-02-13 20:07
.
Vor Suchlauf: 10 Verzeichnis(se), 414.938.464.256 Bytes frei
Nach Suchlauf: 13 Verzeichnis(se), 414.814.760.960 Bytes frei
.
- - End Of File - - 6237F1693247D18C89E2CB3203BDF3AE

 

2) Security Check

 

Results of screen317's Security Check version 0.99.57 
Windows 7 Service Pack 1 x64 (UAC is enabled) 
Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.70.0.1100 
Java 7 Update 9 
Java version out of Date!
Adobe Flash Player 11.5.502.146 
Adobe Reader 10.1.5 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 
````````````````````End of Log``````````````````````

 

3) AdwCleaner

 

# AdwCleaner v2.112 - Datei am 13/02/2013 um 21:15:12 erstellt
# Aktualisiert am 10/02/2013 von Xplode
# Betriebssystem : Windows 7 Home Premium Service Pack 1 (64 bits)
# Benutzer : User - USER-PC
# Bootmodus : Normal
# Ausgeführt unter : C:\Users\User\Desktop\adwcleaner0.exe
# Option [Suche]


**** [Dienste] ****


***** [Dateien / Ordner] *****


***** [Registrierungsdatenbank] *****


***** [Internet Browser] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Die Registrierungsdatenbank ist sauber.

*************************

AdwCleaner[R7].txt - [562 octets] - [13/02/2013 21:15:12]

########## EOF - C:\AdwCleaner[R7].txt - [621 octets] ##########



#4 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:24 AM

Posted 14 February 2013 - 09:22 AM

Secure your system by updating 3rd party programs.
 
Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
 
Be careful not to install malware posing as Java update!
Important read this blog.
 
Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
 
How to disable Java in your browsers
 
You can manually check your present version and update as recommended.
 
If present remove the old version(s) of Java using the Add/Remove Programs applet.
 
 
Java 7 Update 9 
 
 
Java 7 update 10 introduced important new security controls
You can read about it here.
 
Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===
 
Get the latest version of the  Adobe Reader.
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.
 
When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===
Keep me posted.

Edited by nasdaq, 14 February 2013 - 09:23 AM.


#5 arturdux

arturdux
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:11:24 AM

Posted 14 February 2013 - 11:14 AM

Hello Nasdaq,
 

You beat me - I was about to update you about Windows Search. Using the link you provided, I tried to start Windows Search from the Services Panel, but got an error message, that Windows Search could not be started on the local computer, and the service-specific error code 2147218174, as before. Then I followed the link to the Microsoft article, downloaded the Fixit and ran it for Windows Search problems. I am pleased to say that I have looked in the Event Viewer and there have been no Windows Search errors since - so it seems to have worked!

 

I have had no other PC problems today - so I think it is looking good!

 

I will update my Java and Adobe Reader today.

 

Do I still need ComboFix, or should I de-install it?

 

Is there anything else I need to do?


Regards,

 

- arturdux
 



#6 arturdux

arturdux
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:11:24 AM

Posted 15 February 2013 - 05:52 AM

Hello Nasdaq,

 

I tried to update the software:

 

- Java updated without problem and I deleted the old version. From the articles you linked to, it seems Java is vulnerable, but I think it is a necessary component of the Lotus IBM Symphony software I use.

- Adobe Reader: tried to install the latest version, but when I tried to run the download from my desktop it repeatedly stalled - so I decided to get rid of Adobe Reader altogether and rely upon Foxit.

 

Ready to do any more checks/fixes if necessary.

 

Regards,

 

- arturdux



#7 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:24 AM

Posted 15 February 2013 - 09:06 AM

If all is well:
 
Time for some housekeeping
 
The following will implement some cleanup procedures as well as reset  System Restore points:
 
Click Start > Run  and copy/paste the following bold text into the Run box and click OK:
 
ComboFix /Uninstall
 
===
 
To remove AdwCleaner.
 
Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.
 
If you decide to keep the AdwCleaner tool make sure delete your version and download the latest before running it.
 
Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.
 
Surf Safely, and Think Prevention!
===


#8 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:24 AM

Posted 15 February 2013 - 09:06 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users