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Very slow computer


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6 replies to this topic

#1 Jasmine rey

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Posted 09 February 2013 - 03:15 AM

Hi all

 

i am new to this so pls be gentle :)

 

my computer has been running very slow. I dont know much about computers but i started doing some reading on the subject and now im worried that someone is logging into my computer and taking personal information such as passwords, cc numbers, etc. I have seen that my computer logs to some ip addresses too...

 

i have attached the dds log (as its what i see people doing here), so pls tell mw if there is something wrong and how to fix it.

 

thanks

jasmine

 

Attached Files

  • Attached File  dds.txt   19.96KB   7 downloads


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#2 caperjac

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Posted 09 February 2013 - 12:41 PM

start by running a full scan with your antivirus program ,and you might also try malwarebytes free   removal tool .http://www.malwarebytes.com


Edited by caperjac, 09 February 2013 - 12:42 PM.

My answers are my opinion only,usually


#3 Allan

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Posted 09 February 2013 - 12:50 PM

1) Please define "running very slow". EXACTLY what is slow?

 

2) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

 

3) As suggested above, please run full system scans with BOTH your installed AV and MalwareBytes



#4 jfruch1

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Posted 10 February 2013 - 01:44 PM

Also, in addition to the above scans, when was the last time you did a disk cleanup and defrag??



#5 Jasmine rey

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Posted 11 February 2013 - 01:31 AM

Hi all

 

thanks for your advice. Yes i have run my AVG (free) antivirus, malwarebytes and spybot. All were clear.

 

I will fo the disk cleanup and defrag today.

 

In response to allan questions:

1. Running slow... the computer runs very slow and freezes at times. When I have a couple of programs opened they take a long time (few minutes) to do a simple task. This has never happened before! When i purchased the computer it was running very fast!

 

2. Nothing new or different. For a few months the laptop has been running slow...

 

3. done and done... and both were clear.

 

Any further suggestions guys? Does my DDS (I dont even know what this is) says anything is wrong?

 

thanks again :)



#6 noknojon

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Posted 11 February 2013 - 01:47 AM

Does my DDS (I dont even know what this is) says anything is wrong?

Unless you are qualified to read a DDS scan it will mean nothing to you  - It fixes nothing (Can Mods please remove it)

First -

You could list the Make and Model of computer and post a snapshot with Speccy as this may give us a bit more to look at -
Publish a Snapshot using Speccy << Follow These Directions

 

Next -

Download Security Check by Screen317 from HERE or HERE, and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Next -

Please download MiniToolBox, Save it to your desktop and run it.

Checkmark the following boxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
List devices >>(Problem only)<<
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and copy / paste the result (Result.txt) in your next reply -

Note: When using "Reset FF Proxy Settings" option Firefox should be closed

 

You have too many Antivirus programs running - McAfee is still there from original install -

Remove McAfee from Control Panel > Programs and Features Then run the McAfee Consumer Product Removal (MCPR).

Download the latest version of the MCPR tool from the following location:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

Also remove BabylonToolbar if you see it there -

 


 

Thank You -


Edited by noknojon, 11 February 2013 - 02:19 AM.


#7 Allan

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Posted 11 February 2013 - 07:46 AM

Please boot to safe mode. Do things seem to run normally there? If so, we'll try a selective startup.






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