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Windows Updates Failing for eight months


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#1 TheCaribou

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Posted 08 February 2013 - 06:56 PM

As the topic says, my windows updates have been failing for the last eight months and I'm about to give up and do a fresh reinstall.  I'm hoping someone will have a suggestion for me, since I'd rather NOT have to go through the hassel of reinstalling everything. I'm fairly technical, but I'm at a complete loss.
 
This all started back on July 2012 super Tuesday where all the updates downloaded and failed to install.  With each successive month of released updates, the list of failed gets longer and longer, the only exception being that the MSSE updates seem to go through with no problem.

I've googled the heck out of the error code, but none of the fixes I found worked. I've tried the built-in updates troubleshooter, but it lies to me, tells me it fixed the issues, but the updates fail all the same. I've tried manually downloading the updates from their KB articles, but individually they fail to install.

I'd love to hear if anyone has experienced this or has any ideas.

Thanks!

Attached File  W7_Fail_01.PNG   21.4KB   7 downloads

Attached File  W7_Fail_02.PNG   164.09KB   7 downloads

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#2 noknojon

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Posted 08 February 2013 - 07:08 PM

Hello and Welcome -

I've googled the heck out of the error code < < Please list the Error Code(s) given.

Is it always the same code or are there changes ?? Please list your Firewall(s) and Antivirus program(s)

 

Thank You -



#3 TheCaribou

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Posted 08 February 2013 - 07:12 PM

The error code is 800736B3 and is always the same. (It's in one of my screen shots, didn't think to include it in text.)

Only AV/Firewall I have is MS Security Essentials and Windows Firewall.

Thanks!

#4 noknojon

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Posted 08 February 2013 - 07:36 PM

Hi -

2 items - 1 very long and one shorter -

First the basic reply that sometimes works, and sometimes not -

 

Reset Windows Update Components.
Click the Fix Me for the reset to happen immediately.
Check out this link which talks about “How do I reset Windows Update components?”

http://support.microsoft.com/kb/KB971058  < FixIt - Click Run and follow any given directions.


You may also try these steps below.

Open the Windows Update troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter
If your computer is having problems finding and installing operating system updates, try using the Windows Update troubleshooter to fix the problem. It makes sure that your computer is connected to the Internet, and checks to see whether your network adapter and Windows Update services are running correctly.

Note:To make sure you have the most up-to-date troubleshooters from the Windows Online Troubleshooting Service, your computer should be connected to the Internet. For more information, see Troubleshooting in Windows.

 

Open the Windows Update troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.


Refer the following link for more information:

Open the Windows Update troubleshooter

Follow the steps mentioned in this link later to install the updates:

 

http://windows.microsoft.com/en-us/windows7/Install-Windows-updates

Install Windows updates

 

Next -

Please download Farbar Service Scanner and run it on the computer with the issue.
•Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender

•Press "Scan".
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.

 

Thank You -

EDITED as links were corrupted in post -


Edited by noknojon, 08 February 2013 - 07:45 PM.


#5 TheCaribou

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Posted 08 February 2013 - 08:33 PM

Running the repair tool from the KB article you linked finds a problem, fixes the problem, but all 52 updates still fail. Just to test, I ran the fix twice in a row. It "found" the same error it just "fixed." I repeated this several times.
Attached File  W7_Fail_03.PNG   44.55KB   2 downloadsAttached File  W7_Fail_05.PNG   100.96KB   6 downloads

I downloaded the Farbar tool and the results from scann are as follows:

Farbar Service Scanner Version: 30-01-2013
Ran by Ben (administrator) on 08-02-2013 at 20:28:21
Running from "C:\Users\Ben\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

Attached Files



#6 noknojon

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Posted 08 February 2013 - 09:46 PM

The "Optional updates do not need installing most times -

Go back to the first "failed update" and work from there -

 

Thanks -



#7 TheCaribou

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Posted 09 February 2013 - 01:20 PM

Not sure what you mean by going back to the first failed update. If I sort them cronologically, oddly, there are updates that are failing before this problem started. Example: Updates dated from 2011 failing when they all installed fine up until July 2012.

In any event, manually installing these updates also results in a failure, whether I use the built in windows tool or pull them down directly from Microsoft and install from there.

One other thing I've noticed that seems a little odd, I was looking at the details after running the Windows update troubleshooter, which claims my system architecture is "AMD64." I do have an x64 system, but it is an Intel chip. (An i7)

Attached File  W7_Fail_06.PNG   32.86KB   3 downloads

#8 narenxp

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Posted 09 February 2013 - 02:10 PM

Did you try the system update readiness tool?

 

http://www.microsoft.com/en-in/download/details.aspx?id=20858



#9 TheCaribou

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Posted 09 February 2013 - 02:39 PM

Did you try the system update readiness tool?
 
http://www.microsoft.com/en-in/download/details.aspx?id=20858

Just installed. Tied updating and same error as before. 52 updates failed.

#10 narenxp

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Posted 09 February 2013 - 03:06 PM

Try to install them one by one(Not the manual install).Checkmark each update and try installing.



#11 noknojon

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Posted 09 February 2013 - 03:18 PM

Hi -
Try this Windows Repair (in zip file). Download to desktop > Right click Extract all > Right click on extracted file > Select Run as Admin -
http://www.thewindowsclub.com/downloads/Fix%20WU.zip

This utility will re-register a total of 114 .dll,  ocx and .ax files which are required for the proper functioning of Windows Updates.

 

Thank You -



#12 TheCaribou

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Posted 09 February 2013 - 04:21 PM

&nbsp;

Try to install them one by one(Not the manual install).Checkmark each update and try installing.

&nbsp;

I have tried this, but with the same result. They fail with the same error code as before.

#13 TheCaribou

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Posted 09 February 2013 - 04:23 PM

Hi -
Try this Windows Repair (in zip file). Download to desktop > Right click Extract all > Right click on extracted file > Select Run as Admin -
http://www.thewindowsclub.com/downloads/Fix WU.zip
This utility will re-register a total of 114 .dll,  ocx and .ax files which are required for the proper functioning of Windows Updates.
 
Thank You -

I downloaded and ran this app. Received message that it was successfull. Rebooted, ran updates, same ~50 updates failed, with same error code as before.

#14 noknojon

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Posted 09 February 2013 - 04:31 PM

If there are still problems, run this recommended repair batch file (as given) since it seemed the best non-M/soft fix I found.

 

•Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc

•Once you've done that click on File and select Save As...
•In the Save dialogue box click on the drop down menu next to Save as type and select All Files
•Name the file UPDATE Fix.bat (the .bat extension is very important)
•Save the file to your desktop and double click it to run it on XP. For Vista / Win7 right click on it and choose Run As Admin
A black box with writing in it will show for a few seconds, and then go. You can then delete the desktop item if you wish.

#15 TheCaribou

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Posted 09 February 2013 - 05:12 PM

Ran the batch file, looked like it just restarted some services and wacked the updates download folder.

The only difference this time is instead of 52 failed updates, there are only 50. The script also erased the update history log and looking at it shows that there were NO successful updates installed, so I'm not sure what happened to those two missing updates, since they don't apear to have been installed.

Same error code as well: 800736B3




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