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Posted 08 February 2013 - 11:31 AM
Posted 08 February 2013 - 12:20 PM
Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Posted 08 February 2013 - 01:27 PM
Thanks - the latest problem is actually posting the logs to this forum. I have no way to get the log from the infected laptop back to the internet. Can't connect and the work laptop won't allow me to write external media. I suppose I could do screenshots with a camera and then convert the picture back to text somehow. Wow.
Posted 09 February 2013 - 08:00 AM
hi, you could try a antivirus boot cd .many found i nthis link ,i suggest AVG or Sophos ,good luck
Edited by caperjac, 09 February 2013 - 08:02 AM.
My answers are my opinion only,usually
Posted 09 February 2013 - 09:04 AM
Thanks everybody for your help - this morning I am trying to run Emsisoft Emergency Kit on the machine to detect the Malware. It found and quarantined 42 issues but is now having trouble cleaning the remaining Rootkit. However this is by far the most progress I have made to date. I tried a boot cd yesterday from Kaspersky but it didn't seem to do the trick. So now I am on the Emsisoft site looking at recommendations to remove the rootkit.
This is the last kick at the can. Taking it to my I.T. department on Monday if this doesn't work Broni is probably right.
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