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FBI Ransom Virus, Can't Start in Safe Mode


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#1 eelars

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Posted 08 February 2013 - 09:17 AM

I have a version of the FBI ransomware virus. I tried to remove it with Hitman Pro on a USB drive. I was able to get the USB to boot and run Hitman Pro, but it did not remove the virus.

 

I was going to try other techniques that involved starting in Safe Mode (various versions--with networking, with command prompt), but when I attempt to start in safe mode, the computer simply comes back to the various options for starting up (Safe Mode, w/ Networking, Command prompt, Last successful, normally). Only the latter two work and they bring up the ransomware.

 

In the self-help guides, it appears that the options all involve either getting to safe mode or running something from the desktop, neither of which appears to be an option currently.

 

I look forward to your assistance.



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#2 narenxp

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Posted 08 February 2013 - 09:25 AM

What is your operating system?



#3 eelars

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Posted 08 February 2013 - 10:30 AM

Win XP



#4 narenxp

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Posted 08 February 2013 - 10:37 AM


Create kaspersky rescue CD and follow the instructions given here

http://support.kaspersky.com/8005

If you are able to boot after removing infections,let me know






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