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Can't access antivirus websites


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3 replies to this topic

#1 BCBeep

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Posted 07 February 2013 - 04:21 AM

Hi,

A couple of days ago while I was reading a book on the Kindle app for PC a bunch of VBScript windows started popping up. I immediately opened the task manager and noticed a dozen of iexplore.exe instances. After I restarted my computer everything seemed to work fine, however every time I open the kindle for pc app I notice a lot of iexplore.exe instances in my task manager. Yesterday I also noticed that I can't access any antivirus websites, and similar sites related to computer security even some forums like this one.

I've searched for several hours on different forums and haven't figured out what to do. Prior to getting infected I had Norton 360 installed on my computer. After I got infected I installed malwarebytes and superantispyware. I ran full scans on all of them. The only thing dedected were tracking cookies. Except for malwarebytes which found and removed a trojan that could be a false positive according to a google. Although I can't access any of those companies websites they're all up to date.

I read in the sticky posts that should be read before posting that we shouldn't follow security advice that was given to other members because that might harm our computer. I might have made a mistake because while I was searching for a solution I did something which might have had negative consequences. In a thread which was posted on techguy.org a user had a similar problem to mine, and I ran a flush.bat file after which I noticed that my hosts file is missing. I also can't access techguy.org anymore, which might be related to me running that file (which was posted by a reputable member).

I also read on another forum that if we have any important financial or personal information on our computer that the best course of action is doing a reformat. I'm using LastPass to store all my passwords which contains passwords to several important finance related websites. I don't know how serious this infection is. Hopefully you'll be able to help me so I don't have to do a reformat.

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#2 boopme

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Posted 07 February 2013 - 09:08 PM

Hello... Lets take look. Run these and post the logs.

 

Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results.

 

 

MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:


 

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

 

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


>>>

 

ADW Cleaner

Please download [url="http://www.bleepingcomputer.com/download/adwcleaner/dl/125/"]AdwCleaner[/URL][/B] by Xplode onto your desktop.

 

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

 

 

>>>>

 

Now I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

[B]NOTE:

Sometimes if ESET finds no infections it will not create a log.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 BCBeep

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Posted 08 February 2013 - 02:18 PM

Hi,

 

Thanks for the reply but the situation with my computer got worse yesterday, the virus started blocking some programs that I was using, and even disconnecting me from the internet so I decided to do a reformat and everything works fine now as expected. You can close the topic now.



#4 boopme

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Posted 08 February 2013 - 07:44 PM

Thanks for the update and the visit!


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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