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Ebay and Silverlight Popup


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1 reply to this topic

#1 deckerfam

deckerfam

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Posted 06 February 2013 - 11:45 PM

When I try to sign onto ebay there is a Silverlight popup and the screen freezes. Nothing will work except task manager to shut down Internet Explorer. I think I've had this virus before. Thank you in advance.

Edited by Budapest, 06 February 2013 - 11:54 PM.
Moved from Win7 ~Budapest


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#2 narenxp

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Posted 07 February 2013 - 01:41 AM

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters


    Posted Image

  • Check Loaded Modules and Detect TDLFS file system. Do not check Verify file digital signatures (even though it is checked in the example)
  • If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now


    Posted Image

  • Click Start Scan and allow the scan process to run

  • If threats are detected select Skip for all of them unless I instruct you otherwise
  • Click Continue


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  • Click Reboot computer
  • Please post the contents of TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply

===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here and here.
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.


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  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.


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  • Please post the contents of the log in your next reply.
NOTE: aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan This process may may take several hours, that is normal

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

    Posted Image

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:

    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply. Note: If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.

===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • ESET results

Edited by narenxp, 07 February 2013 - 03:08 AM.





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