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Suspected Malware Infection: Window Installer Problem


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3 replies to this topic

#1 MeloMusic

MeloMusic

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  • Local time:11:21 AM

Posted 06 February 2013 - 11:31 PM

Hello, I accidentally downloaded a program that ruined many things on my computer including my ability to left-click on desktop icons & start menu programs to open them. I receive an error message when I try to run Malwarebytes Anti-Malware 1.70 (and I have uninstalled/reinstalled several times). I also can't open programs, such as Microsoft Office and Adobe Creative Suite applications at all. I re-installed Windows Installer using: http://microsoft.com/en-us/download/details.aspx?id=8483, however I still get an error message. The Windows installer error message when trying to run some programs is:

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.



The error I get when trying to run the Malwarebytes program is:

Run-time error '372':

Failed to load control 'WebBrowser' from ieframe.dll. Your version of ieframe.dll may be outdated. Make sure you are using the version of the control that was provided with your application.

I also tried to do a system restore, but the only restore points it shows in "bold" that I can select are AFTER the date of when this malicious program was installed. If there is anything you can suggest that would help me, I would truly appreciate it. Thank you!


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Melanie at 22:45:32 on 2013-02-06
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3549.2216 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: avast! Antivirus *Disabled*
.
============== Running Processes ================
.
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ANIWConnService.exe
C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dldocoms.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Dell 968 AIO Printer\dldomon.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\PROGRA~1\IMESHA~1\MediaBar\Datamngr\DATAMN~1.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\M-Audio\MIDISPORT\AudioDevMon.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\D-Link\DWA-125 revA\AirGCFG.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Corel\Corel Snapfire Plus\Corel Photo Downloader.exe
C:\Program Files\Zune\ZuneBusEnum.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Documents and Settings\Melanie\Local Settings\Application Data\Akamai\netsession_win.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Melanie\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Melanie\Local Settings\Application Data\Akamai\netsession_win.exe
C:\Documents and Settings\Melanie\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Melanie\Local Settings\Application Data\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Wincore Mediabar: {28387537-e3f9-4ed7-860c-11e69af4a8a0} - c:\program files\imesh applications\mediabar\datamngr\toolbar\wincoreimdtx.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - c:\program files\somototoolbar\vmntemplateX.dll
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: DataMngr: {BE7A24F5-69CB-4708-B77B-B1EDA6043B95} - c:\program files\imesh applications\mediabar\datamngr\BrowserConnection.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} -
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - c:\program files\somototoolbar\vmntemplateX.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Wincore Mediabar: {28387537-e3f9-4ed7-860c-11e69af4a8a0} - c:\program files\imesh applications\mediabar\datamngr\toolbar\wincoreimdtx.dll
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
EB: Adobe PDF: {182EC0BE-5110-49C8-A062-BEB1D02A220B} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Akamai NetSession Interface] "c:\documents and settings\melanie\local settings\application data\akamai\netsession_win.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\melanie\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [07D6805915ECA07A1ABFB2708F92F4DF45B50E77._service_run] "c:\program files\google\chrome\application\chrome.exe" --type=service
uRun: [Pando Media Booster] c:\program files\pando networks\media booster\PMB.exe
uRun: [cdloader] "c:\documents and settings\melanie\application data\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [BIBLauncher] c:\program files\business-in-a-box\BIBLauncher.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [AdobeCS5.5ServiceManager] "c:\program files\common files\adobe\cs5.5servicemanager\CS5.5ServiceManager.exe" -launchedbylogin
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0EYTHM] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [dldomon.exe] "c:\program files\dell 968 aio printer\dldomon.exe"
mRun: [MemoryCardManager] <no file>
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: eBay Search - c:\program files\ebay\ebay toolbar2\eBayTb.dll/RCSearch.html
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.7.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} - hxxp://support.microsoft.com/mats/DiagWebControl.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
TCP: NameServer = 24.233.167.167 24.233.167.168
TCP: Interfaces\{2EA43383-672E-415B-92E7-C01FD1067648} : DHCPNameServer = 24.233.167.167 24.233.167.168
TCP: Interfaces\{75CEED00-2E96-4CDD-8809-F3A462F39C25} : DHCPNameServer = 192.168.1.254 192.168.1.254
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks premier - accountant edition\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Name-Space Handler: ftp\* - {419A0123-4312-1122-A0C0-434FDA6DA542} - c:\program files\coreftp\pftpns.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
AppInit_DLLs= c:\progra~1\imesha~1\mediabar\datamngr\datamngr.dll c:\progra~1\imesha~1\mediabar\datamngr\iebho.dll c:\progra~1\google\google~4\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.57\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R1 aswKbd;aswKbd;c:\windows\system32\drivers\aswKbd.sys [2012-9-7 18544]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-11 738504]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-12-5 361032]
R1 BIOS;BIOS;c:\windows\system32\drivers\BIOS.sys [2009-11-20 13696]
R1 BS_I2cIo;BS_I2cIo;c:\windows\system32\drivers\BS_I2cIo.sys [2009-12-2 17024]
R1 vcdrom;Virtual CD-ROM Device Driver;c:\documents and settings\melanie\desktop\mount\VCdRom.sys [2001-12-19 8576]
R2 ANIWConnService;ANIWConn Service;c:\windows\system32\ANIWConnService.exe [2009-11-20 147456]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-12-5 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-12-5 44808]
R2 dldo_device;dldo_device;c:\windows\system32\dldocoms.exe -service --> c:\windows\system32\dldocoms.exe -service [?]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-9-16 374704]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-9-17 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-2-11 47640]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-2-3 398184]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-2-3 682344]
R2 MIDISPORTAudioDevMon;MIDISPORT Audio Device Monitor;c:\program files\m-audio\midisport\AudioDevMon.exe [2010-10-6 1636872]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\sony\pmb\PMBDeviceInfoProvider.exe [2009-10-24 360224]
R3 L1c;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2011-11-19 45056]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-2-3 21104]
R3 smrtdrv;SMART Technologies Inc. Mirror Driver;c:\windows\system32\drivers\smrtdrv.sys [2004-4-22 2432]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 dldoCATSCustConnectService;dldoCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\dldoserv.exe [2009-11-29 99568]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
S2 SMART Mirror Driver Monitor Service;SMART Mirror Driver Monitor Service;c:\program files\common files\smart technologies\mirror driver\monitorservice.exe --> c:\program files\common files\smart technologies\mirror driver\MonitorService.exe [?]
S3 DSCVc;Video Capture;c:\windows\system32\drivers\CoachVc.sys [2009-12-15 44256]
S3 GoogleDesktopManager-093009-130223;Google Desktop Manager 5.9.909.30391;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-11-27 30192]
S3 MAUSBMIDISPORT;Service for M-Audio MIDISPORT;c:\windows\system32\drivers\MAudioMIDISPORT.sys [2011-2-22 169224]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-1-16 40776]
S3 McComponentHostService;McAfee Security Scan Component Host Service;"c:\program files\mcafee security scan\2.0.181\mcchsvc.exe" --> c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [?]
S3 rt2870;D-Link 802.11n USB Wireless LAN Card Driver;c:\windows\system32\drivers\rt2870.sys [2009-11-20 715520]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== File Associations ===============
.
ShellExec: dreamweaver.exe: Open="c:\program files\adobe\adobe dreamweaver cs3\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2013-02-06 23:36:04 -------- d-----w- c:\documents and settings\melanie\local settings\application data\Temp
2013-02-05 03:37:15 -------- d-----w- c:\windows\system32\wbem\Logs
2013-02-04 00:52:04 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-04 00:52:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-01-17 03:51:17 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-01-17 01:21:23 -------- d-----w- c:\documents and settings\melanie\application data\DefaultTab
2013-01-17 01:21:08 -------- d-----w- c:\documents and settings\all users\application data\Tarma Installer
2013-01-17 01:18:11 -------- d-----w- c:\documents and settings\all users\application data\APN
2013-01-10 01:45:16 655360 ----a-w- c:\documents and settings\all users\SPL1.tmp
2013-01-10 01:40:40 655360 ----a-w- c:\documents and settings\all users\SPL9EF9.tmp
.
==================== Find3M ====================
.
2013-01-10 03:37:34 74248 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-10 03:37:34 697864 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-02 02:43:43 1324 ----a-w- c:\windows\system32\d3d9caps.tmp
2012-11-15 08:47:04 83912 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2012-11-15 08:47:02 52648 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2012-11-15 08:46:56 31144 ----a-w- c:\windows\system32\LMIport.dll
2012-11-15 08:46:55 92072 ----a-w- c:\windows\system32\LMIinit.dll
2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 22:46:36.71 ===============

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Location:Puerto rico
  • Local time:12:21 PM

Posted 07 February 2013 - 12:52 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:12:21 PM

Posted 09 February 2013 - 11:59 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

  • Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:21 PM

Posted 13 February 2013 - 01:18 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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