Hi everyone, I'm trying to help someone who has been trying to log onto their Facebook account since Saturday. I've cleared their browser history, downloaded Firefox to try another browser besides IE, have flushed their DNS cache in CMD, have cleared their browser cache, have updated their security software (found one trojan and cleaned it- Win32.downloader.com), have downloaded Spybot and run this, have downloaded Malwarebytes and run this, have run a House call from Trend Micro, have checked their admin tools services to see what services are running, have updated stuff like adobe flash player, have re-booted, and have also disconnected the power from their modem and router and pluged it in and re-booted again, and nothing is working. She still cannot connect to Facebook on her computer network but I logged on to her Facebook account from another location with no trouble. Does anyone know of any malware or viruses that would do this? Could it be the firewall on her router? I can't log onto the router because someone set up the router password years ago so I'm afraid to re-set it in case they lose their network settings. Does anyone know of a virus or malware that would allow you to use the internet with no problems except for Facebook? I've never run into a problem like this before so I would really appreciate hearing back from any of you and any suggestions that you have.
Edited by hamluis, 07 February 2013 - 04:53 PM.
Moved from XP to Web Browsing/Email - Hamluis.