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poss Conficker worm cleaned but left files


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16 replies to this topic

#1 seansangel

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Posted 06 February 2013 - 03:13 PM

I had some keylogger type emails being sent to my contacts list and went through the entire change all passwords motion then I noticed some months later that I was out of memory on my system and should not have been. On looking I found what appears to be (based on my limited knowledge and web based research) the Conflicker worm.
Previously to finding your website I researched the problem mostly on windows websites and ran Malware software that shows it has been cleaned. There are still some files that I do not want to touch before getting superior advice lol
Below is the list I have run so far to clean my system...

Adw Cleaner
MalwareBytes
Sophos virus removal tool
tdsskiller
and
combofix (The download I found did mention the recent infection stated on your site so I believe it was a clean version of the program)

I have also removed AVG with a removal tool and installed MicroSoft Essentials instead to try it out.

All reports show that there is no malware; however, on my C drive a folder sits named

" 3590F75ABA9E485486C100C1A9D4FF06Z.ZZZ...ZZZZ.Z.Z "

This file is filled with numerous files labeled various versions of "Z" sets.
I do not want to open or remove these because I don't know what it will do.
Can you please advise me the best way to remove them?
Thank You,
Niki

Attached Files



BC AdBot (Login to Remove)

 


#2 fireman4it

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Posted 06 February 2013 - 07:16 PM

Hello seansangel,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

  • Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  • Did you have ZinioReader.exe <-- installed and in use ?


1.
  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    c:\windows\*. /SL
    c:\windows\*. /RP 
    netsvcs
    activex
    drivers32
    %ALLUSERSPROFILE%\Application Data\*.
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    %APPDATA%\*.
    %APPDATA%\*.exe /s
    %SYSTEMDRIVE%\*.exe
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav 
    %systemroot%\system32\drivers\*.sys /90
    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

Edited by fireman4it, 06 February 2013 - 07:17 PM.

" Extinguishing Malware from the world"

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#3 seansangel

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Posted 07 February 2013 - 06:51 PM

Hi Fireman4it I appreciate your help,

 

I attached the OTL files.  

I also forgot to mention the system is Windows 7 ultimate service pack 1 32bit

I did try zinio reader on my android phone and the exe file would have been put on my system as a back up for the phone but was never installed or run on the laptop itself.

 

~Niki

 

 

Attached Files



#4 fireman4it

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Posted 07 February 2013 - 11:42 PM

1.
We need to run an OTL Fix
  • Please reopen otlDesktopIcon.png on your desktop.
  • Copy and Paste the following code into the customFix.png textbox. Do not include the word "Code"
     

    :otl
    [2011/11/15 20:46:03 | 000,000,000 | ---D | M] -- C:\Users\Niki\AppData\Roaming\WhiteSmoke
    @Alternate Data Stream - 448 bytes ->C:\3590F75ABA9E485486C100C1A9D4FF06Z.ZZZ...ZZZZ.Z.Z:1

    :Files
    C:\3590F75ABA9E485486C100C1A9D4FF06Z.ZZZ...ZZZZ.Z.Z

    :Commands
    [EMPTYTEMP]
    [RESTHOSTS]

  • Push runFixbutton.png
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click btnOK.png.
  • A report will open. Copy and Paste that report in your next reply.
2.
Download AdwCleaner
  • Double click on AdwCleaner.exe to run the tool.
    ***Note: Windows Vista and Windows 7 users:
    Right click in the adwCleaner.exe and select
    Run%20as%20admin.png
  • Click the Delete button.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your next reply.
  • Or you can find the logfile at C:\AdwCleaner[R1].txt.
Things to include in your next reply::
OTL Fix log
AdwCleaner.txt
How is your machine running now?

Edited by fireman4it, 08 February 2013 - 01:24 PM.

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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#5 seansangel

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Posted 09 February 2013 - 02:56 PM

So glad your page is back up I was starting to worry that you may have gone away for good...

 

That cleaned up almost 15 GB of memory! lol

It is running fine; however, I use Thunderbird for my email and it is giving me a new message that I don't have permission to write the file when I go to check for new mail so I can not get new emails.  

 

I also have some files left, I am assuming, from the cleaners I have installed to fix this, that are telling me I do not have permission as well.

 

The files are labeled:

found.000

MSOcache

Config.Msi

Qoobox

 

I don't want to uninstall or remove anything without checking with you.

smile.png

~Niki

 

Attached Files



#6 seansangel

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Posted 09 February 2013 - 03:11 PM

It looks like there are some more of those files I do not have permission to open that I didn't see before.  The first ones I told you about are on the C drive and these are on C_user_niki.  These are showing up as black text whereas the others are blue and the icon beside them is an arrow instead of a folder.

 

They include:

Application data

Cookies

Local Settings

My documents (the original file is still there and I am able to open it fine)

NetHood

PrintHood

Recent

SendTo

Start Menu

Templates



#7 fireman4it

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Posted 09 February 2013 - 09:26 PM

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

p22001645.gif



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22001646.gif


Go to Step 4 and under "System Restore" click on Create button:

p22001644.gif


Go to Start Repairs tab and click Start button.

p22001166.gif


Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

p22001647.gif

Click on box next to the Restart System when Finished. Then click on Start.

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#8 seansangel

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Posted 10 February 2013 - 09:59 PM

That opened up most of these files to be blue and not locked but there are a few new ones that are locked and black like before.

Should I run the Windows repair again to see if it clears them up?



#9 fireman4it

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Posted 10 February 2013 - 11:05 PM

Lets run Combofix first then run Windows repair again.


Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • RcAuto1.gif
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
    should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      whatnext.png
    • Click on Yes, to continue scanning for malware.
    • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
    Leave your computer alone while ComboFix is running.
    ComboFix will restart your computer if malware is found; allow it to do so.


    Note:
Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#10 seansangel

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Posted 11 February 2013 - 04:12 PM

These are the black/locked folders showing now:

 

C:/

Documents and Settings

System Volume Information

 

there is also...

bootsqm.dat

hiberfil.sys

pagefil.sys

 

C:/Users (I think this was there before too but I missed it)

there is a default user created that is black and locked

 

then...

C:/User/Niki

Application Data

Cookies

Local Settings

My Documents (this is a duplicate)

NetHood

PrintHood

Recent

SendTo

Start Menu

Templates

then several NTUSER.dat files as well.

Attached Files



#11 fireman4it

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Posted 11 February 2013 - 08:24 PM

See this article about permissions and how to take ownership of a File/Folder.
Here is another article about it

 
1.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
    • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
      For instructions with screenshots, please refer to this Guide.
    • When the installation begins, follow the prompts and do not make any changes to default settings.
    • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
    • If an update is found, the program will automatically update itself. Press the OK button and continue.
    • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
    • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
    • Click on the Scan button.
    • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked and then click Remove Selected.
    • When removal is completed, a log report will open in Notepad.
    • The log is automatically saved and can be viewed by clicking the Logs tab.
    • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
    • Exit Malwarebytes when done.
  • Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

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#12 seansangel

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Posted 12 February 2013 - 10:27 PM

The log is below...there was nothing found to remove.  I also read the articles on permissions.  The files that were locked had 2 things added to them...a user with everything denied, and a user labeled "S-1-5-21-2351378384-766569375-3350793329-1001" I removed those and fixed the permissions so that each folder is working properly.  Do you think we got it all?

 

 

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
 
Database version: v2013.02.13.01
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Niki :: NIKI-PC [administrator]
 
2/12/2013 9:11:04 PM
mbam-log-2013-02-12 (21-11-04).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225069
Time elapsed: 8 minute(s), 55 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)


#13 fireman4it

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Posted 12 February 2013 - 10:42 PM

Hello, seansangel.
Congratulations! You now appear clean! specool.gif


Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on StartBtn.gif then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall

    CF_Uninstall-1.jpg

    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall
  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".
  • Are things running okay? Do you have any more questions?

    System Still Slow?
    You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
    If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

    We Need to Clean Up Our Mess
    • Download OTC by OldTimer and save it to your desktop.
    • Double click OTC_Icon.jpg icon to start the program. If you are using Vista, please right-click and choose run as administrator
    • Then Click the big CleanUp.jpg button.
    • You will get a prompt saying "Being Cleanup Process". Please select Yes.
    • Restart your computer when prompted.
    One of the most common questions found when cleaning malware is "how did my machine get infected?"

    There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

    Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

    Do not use P2P programs
Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest. It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

Practice Safe Internet
Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will.

Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. Removal instructions for a lot of these "rogues" can be found here.
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge. You can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your Taskbar, right click and chose close.
  • Do not visit pornographic websites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
  • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download files from a site, and are not sure if they are legitimate, you can use tools such as BitDefender Traffic Light, Norton Safe Web, or McAfee SiteAdvisor to look up info on the site and stay protected against malicious sites. Please be sure to only choose and install one of those tool bars.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
    Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.
  • Keep Windows up-to-date
Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.
  • Windows XP users
    You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
  • Windows Vista users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
  • Windows 7 users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here
  • Keep your browser secure
    Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

    The latest versions of the three common browsers can be found below:Use an AntiVirus Software
    It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running. This alone can save you a lot of trouble with malware in the future.
    See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

    It is imperative that you update your Antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

    Use a Firewall
    I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

    All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

    In addition, if you connect to the internet via a router, this will normally have a firewall in-built.

    Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one! For a tutorial on Firewalls and a listing of some available ones see this link: Understanding and Using Firewalls

    Install an Anti-Malware program
    Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

    You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

    Make sure your applications have all of their updates
    It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is very important to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities (such as Adobe Reader and Java). You can check these by visiting Secunia Software Inspector.

    Follow this list and your potential for being infected again will reduce dramatically.

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#14 seansangel

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Posted 13 February 2013 - 11:42 PM

I have tried twice but it keeps hanging up.  I let it sit about 15 minutes in case it was just a long uninstall so I'm pretty sure it is freezing for some reason??  



#15 fireman4it

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Posted 15 February 2013 - 12:57 PM

Please skip the uninstall of Combofix and proceed with the other steps.

Edited by fireman4it, 15 February 2013 - 12:57 PM.

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