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Programs unrespond, keyboard acts up, random shut downs and blue screen

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#1 em1992


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  • Local time:08:10 AM

Posted 06 February 2013 - 09:34 AM

I have had my HP Pavilion g6 Notebook PC (with Windows 7 Home Premium 64-bit Service Pack 1) for less than a year and I am encountering a ton of problems.

  • Whenever I go to open a program, it unresponds for a short while before I can continue to use it.
  • Sometimes my keyboard acts up, for e.g. if I were to press T whilst in an internet browser, it would open a new tab, as if I was pressing the CTRL button when I'm not.
  • Sometimes my laptop shuts down - sometimes there is a blue screen error message before, other times it just shuts down without one.
I have Trend Micro Tiatanium anti-virus protection and have done scans and nothing has showed up.

Does anyone have any ideas as to what is causing this and what I can do to fix it?

Edited by em1992, 06 February 2013 - 09:36 AM.

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#2 jhayz


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Posted 07 February 2013 - 02:47 AM

Hi em1992. :)

Try downloading Speccy and then install the program. To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

Download MiniToolBox and select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size.
A notepad will open then copy-paste the report on your next reply.


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