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It is the hardware


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#1 morobwad

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Posted 05 February 2013 - 10:35 PM

So I have a bad or malfunctioning HDD. How do I know? Well, I unplugged my HDD from the mother board and started and got the same results. What now? I would like to recover the Information on the drive. But don't know how. That's why I've come to this forum. Maybe the drive's not bad and my troubleshooting technique is misguided. I don't know how much info is needed for help so I won't muddy the waters with useless data. The short version is, Is a Seagate Barracuda 7200.12 1TB.(internal) Makes no noise and I almost positive it use to. Screen comes up saying-Scanning drives.... then goes to a black screen.

Thanks in advance for any HELP.

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#2 the_patriot11

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Posted 05 February 2013 - 11:08 PM

IF you unplug the hard drive, and get the same results, then it may, or may not be the drive. Lets start over with some basics. First off, what kind of computer do you have. Brand and model number please. If its a custom, please list what parts you are using. Also, what exactly is it doing, does it boot up, say scanning drives, and what? can you get into the BIOS screen? anything?

Have you tried the drive on another computer, or another drive in this one?

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#3 morobwad

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Posted 06 February 2013 - 09:45 PM

The computer specs are as follows.
Gateway DX4320-09
Windows 7 home premium
ATI Radeon HD 5570 1024MB
DVD and Blu-ray
AMD Athlon II X4 635 Quad-core
4GB DDR3 Memory
HDDa Seagate Barracuda 7200.12 1TB

As far as trying another drive I don't have another computer or drive.

Screen comes up saying-Scanning drives.... then goes to a black screen. Can't seem to get to any other screen.

Thanks for the rapid reply.

#4 the_patriot11

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Posted 06 February 2013 - 09:49 PM

have you tried resetting the CMOS? take off the side panel of the computer, find the battery (looks like a big watch battery) remove for one minute, (be sure to ground yourself before touching anything) and replace, and see if that does anything. Also, try plugging the drive into different SATA slots.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 morobwad

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Posted 06 February 2013 - 10:34 PM

Ok, tried what you recomended. Still got the same results, however I did get smoe more info. When I put my hand on the HDD while its trying to boot I can feel it moving. And when I'm in the black screen after a failed start-up I can hit the delete key and get the CMOS Setup Utility. Good Or bad?

#6 the_patriot11

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Posted 06 February 2013 - 11:24 PM

if you can get to the BIOS, that is a good thing. Does the BIOS recognize the hard drive? does the BIOS recognize all your other hardware? If not, try downloading seagates hard drive diagnostic program here--->http://www.seagate.com/support/downloads/seatools/ and follow the directions. If the computer will not boot from the boot disc you create, then your problem probably lies elsewhere, probably in the motherboard, if it does, test the hard drive. If the drive passes, the problem lies elsewhere-if the drive fails, then it is most likely the culprit.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#7 morobwad

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Posted 09 February 2013 - 12:32 PM

Ran seagate disc and the drive failed on the long test. So now I know the drive is bad but would like to retrive the info off of it. How?



#8 the_patriot11

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Posted 09 February 2013 - 01:19 PM

Sometimes, you can run a linux live CD to get it off, often, the easiest way is to slave it in to another computer. If you decide to go the way of linux live, you need to find and download a linux live variant such as partedmagic, burn to disc, boot from it, and it may or may not be able to retrieve it.

 

For instructions on how to use and download partedmagic: http://partedmagic.com/doku.php

 

Note, you may not be able to retrieve anything. Sometimes you can get data off a dead drive, sometimes you cant.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#9 morobwad

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Posted 14 February 2013 - 06:49 PM

So I purchased a new hard drive and installed and recovered now my message is"missing operating system".

 

anything?



#10 the_patriot11

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Posted 14 February 2013 - 07:21 PM

so you installed windows on the new drive and its still saying missing operating system? does it recognize the drive in the BIOS?


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#11 morobwad

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Posted 14 February 2013 - 09:29 PM

I am confused about where and what is on my recovery disc.  My wife tells me that my operating system was on my hard drive only and not the recovery disc.  But I don't have a copy of windows 7.  What am I missing?  Yes I installed the recovery disc and I can see the Hdd in my bios.


Edited by morobwad, 14 February 2013 - 09:40 PM.


#12 the_patriot11

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Posted 14 February 2013 - 10:06 PM

if you made the recovery disc using the system recovery disc creator in windows, then the OS should be on it. When you put the disc into the drive, and boot from the CD drive, what does it do?


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#13 morobwad

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Posted 14 February 2013 - 10:27 PM

It runs through the recovery process asking for for the three recovery disk as the process goes on. Once its finished it says click ok to restart the computer. The first time I did this It came up saying scanning drives then the missing op system message.  I thought it had to do with having changed the boot drive to the dvd. so I changed it back to RAID. Same results.



#14 the_patriot11

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Posted 14 February 2013 - 11:47 PM

wait, you have it set to RAID? that could be your problem. You need at least 2 drives for RAID. Try switching the hard drives to IDE and disabling anything to do with RAID, and if it still gives you that error, try reloading the recovery discs again. 

 

Boot order should be DVD, Hard discs. Hard discs should be set to IDE.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#15 morobwad

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Posted 15 February 2013 - 07:01 AM

I don't have a IDE drive I have a STAT drive. And I don' t see where I can change the setting in the BIOS. 






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