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win32/trojan downloader.tracur.v trojan


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47 replies to this topic

#1 rare7

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Posted 05 February 2013 - 02:38 PM

Posted on the wrong side so here it is

Would like help getting this out & anything else that might be with it. Im unable to run IE, but im able to run Google chrome with no problems & so far it's fine. Thank you

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#2 gringo_pr

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Posted 05 February 2013 - 02:57 PM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 rare7

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Posted 05 February 2013 - 03:12 PM

Results of screen317's Security Check version 0.99.57
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Norton Security Suite
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.1.1000
CCleaner
Java 7 Update 9
Java version out of Date!
Adobe Reader 10.1.5 Adobe Reader out of Date!
Google Chrome 24.0.1312.56
Google Chrome 24.0.1312.57
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

#4 rare7

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Posted 05 February 2013 - 03:16 PM

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.9.2
Run by Rare1 at 15:13:31 on 2013-02-05
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.3070.1618 [GMT -5:00]
.
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\atieclxx.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\FsUsbExService.Exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k defragsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton security suite\engine\5.2.2.3\coieplg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton security suite\engine\5.2.2.3\ips\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton security suite\engine\5.2.2.3\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton security suite\engine\5.2.2.3\coieplg.dll
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{6A9D3F50-287C-46E9-81B1-E3F331DA490F} : DHCPNameServer = 75.75.75.75 75.75.76.76
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.57\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0502020.003\symds.sys [2012-7-16 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0502020.003\symefa.sys [2012-7-16 744568]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20130116.013\BHDrvx86.sys [2013-1-15 997464]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20130202.001\IDSvix86.sys [2013-2-4 386720]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0502020.003\ironx86.sys [2012-7-16 136312]
R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\n360\0502020.003\symnets.sys [2012-7-16 299640]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-11-10 176128]
R2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2012-4-17 238952]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\5.2.2.3\ccsvchst.exe [2012-7-16 130008]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2012-4-7 101904]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
R3 cpuz135;cpuz135;c:\program files\cpuid\pc wizard 2012\pcwiz_x32.sys [2012-4-6 24328]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-10-9 106656]
R3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2012-4-17 36608]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-4-2 15872]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2012-4-3 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-4-2 1343400]
.
=============== Created Last 30 ================
.
2013-02-05 17:34:05 -------- d-----w- c:\program files\ESET
2013-01-28 14:54:39 -------- d-----w- c:\programdata\MSScanAppDataDir
2013-01-10 00:20:41 626688 ----a-w- c:\windows\system32\usp10.dll
2013-01-10 00:20:37 2345984 ----a-w- c:\windows\system32\win32k.sys
2013-01-10 00:20:33 492032 ----a-w- c:\windows\system32\win32spl.dll
2013-01-10 00:20:08 1389568 ----a-w- c:\windows\system32\msxml6.dll
2013-01-10 00:18:28 46592 ----a-w- c:\windows\system32\fpb.rs
2013-01-09 23:10:06 15739912 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe
.
==================== Find3M ====================
.
2013-01-09 23:10:13 74248 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-09 23:10:13 697864 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-12-16 14:13:28 295424 ----a-w- c:\windows\system32\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-07 12:26:17 308736 ----a-w- c:\windows\system32\Wpc.dll
2012-12-07 12:20:43 2576384 ----a-w- c:\windows\system32\gameux.dll
2012-11-30 04:53:34 169984 ----a-w- c:\windows\system32\winsrv.dll
2012-11-30 04:47:45 293376 ----a-w- c:\windows\system32\KernelBase.dll
2012-11-30 02:55:25 271360 ----a-w- c:\windows\system32\conhost.exe
2012-11-30 02:38:59 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:38:59 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:38:59 3584 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:38:59 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
2012-11-23 02:48:41 49152 ----a-w- c:\windows\system32\taskhost.exe
2012-11-20 04:51:09 220160 ----a-w- c:\windows\system32\ncrypt.dll
2012-11-14 03:09:34 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2012-11-14 03:09:33 821736 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-12 22:42:00 14336 ----a-w- c:\windows\system32\drivers\TrueSight.sys
2012-11-09 04:42:49 2048 ----a-w- c:\windows\system32\tzres.dll
.
============= FINISH: 15:14:23.83 ===============

#5 rare7

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Posted 05 February 2013 - 03:20 PM

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume1
Install Date: 4/3/2012 1:17:01 AM
System Uptime: 2/5/2013 11:58:23 AM (4 hours ago)
.
Motherboard: Dell Inc. | | 0DT029
Processor: Intel® Xeon® CPU 5130 @ 2.00GHz | Microprocessor | 1995/1333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 145 GiB total, 60.449 GiB free.
D: is CDROM ()
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP115: 1/10/2013 3:00:20 AM - Windows Update
RP116: 1/18/2013 1:38:20 AM - Scheduled Checkpoint
RP117: 1/26/2013 12:00:02 AM - Scheduled Checkpoint
RP118: 2/3/2013 12:00:02 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Illustrator 10.0.3
Adobe Reader X (10.1.5)
Adobe SVG Viewer 3.0
AnswerWorks 5.0 English Runtime
Canon Auto Update Service
Canon DIGITAL CAMERA Solution Disk Software Guide
CANON iMAGE GATEWAY MyCamera Download Plugin
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon MOV Decoder
Canon MOV Encoder
Canon MovieEdit Task for ZoomBrowser EX
Canon PowerShot ELPH 310 HS_IXUS 230 HS Camera User Guide
Canon Utilities CameraWindow DC 8
Canon Utilities CameraWindow Launcher
Canon Utilities Movie Uploader for YouTube
Canon Utilities MyCamera
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
CCleaner
Compatibility Pack for the 2007 Office system
Dell Resource CD
ESET Online Scanner v3
GIMP 2.8.2
Google Chrome
Google Update Helper
Internet Explorer (Enable DEP)
Internet TV for Windows Media Center
Java 7 Update 9
Java Auto Updater
magicJack
Malwarebytes Anti-Malware version 1.65.1.1000
Microsoft .NET Framework 4 Client Profile
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft Pro Photo Tools
Microsoft Silverlight
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton Security Suite
PC Wizard 2012.2.0
PhotoME Beta-Release
Quicken 2009
Revo Uninstaller 1.94
Samsung New PC Studio
SAMSUNG USB Driver for Mobile Phones
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Veetle TV
VLC media player 2.0.2
Windows Media Center Add-in for Flash
Windows Media Center Add-in for Silverlight
.
==== Event Viewer Messages From Past Week ========
.
2/5/2013 11:57:19 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.
2/5/2013 11:56:36 AM, Error: Service Control Manager [7043] - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
2/5/2013 11:56:02 AM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.
.
==== End Of File ===========================

#6 gringo_pr

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    Bleepin Gringo


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Posted 05 February 2013 - 08:22 PM

Hello


These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.


-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 rare7

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Posted 05 February 2013 - 08:43 PM

# AdwCleaner v2.111 - Logfile created 02/05/2013 at 20:38:09
# Updated 05/02/2013 by Xplode
# Operating system : Windows 7 Ultimate Service Pack 1 (32 bits)
# User : Rare1 - RARE1-PC
# Boot Mode : Normal
# Running from : C:\Users\Rare1\Downloads\adwcleaner (1).exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Google Chrome v24.0.1312.57

File : C:\Users\Rare1\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [1195 octets] - [12/11/2012 17:02:32]
AdwCleaner[S2].txt - [316 octets] - [05/02/2013 20:36:56]
AdwCleaner[S3].txt - [911 octets] - [05/02/2013 20:38:09]

########## EOF - C:\AdwCleaner[S3].txt - [970 octets] ##########

#8 rare7

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Posted 05 February 2013 - 08:47 PM

RogueKiller V8.4.4 [Feb 5 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : Rare1 [Admin rights]
Mode : Remove -- Date : 02/05/2013 20:47:18
| ARK || MBR |

§§§ Bad processes : 0 §§§

§§§ Registry Entries : 3 §§§
[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

§§§ Particular Files / Folders: §§§

§§§ Driver : [LOADED] §§§
SSDT[13] : NtAlertResumeThread @ 0x82F33C99 -> HOOKED (Unknown @ 0x872D6268)
SSDT[14] : NtAlertThread @ 0x82E86BE0 -> HOOKED (Unknown @ 0x872D6348)
SSDT[19] : NtAllocateVirtualMemory @ 0x82E7FBEC -> HOOKED (Unknown @ 0x872D6CC0)
SSDT[22] : NtAlpcConnectPort @ 0x82ECB44E -> HOOKED (Unknown @ 0x86AFDA60)
SSDT[43] : NtAssignProcessToJobObject @ 0x82E54FEE -> HOOKED (Unknown @ 0x872D7A18)
SSDT[74] : NtCreateMutant @ 0x82E662B2 -> HOOKED (Unknown @ 0x872D7FC0)
SSDT[86] : NtCreateSymbolicLinkObject @ 0x82E57911 -> HOOKED (Unknown @ 0x872D7738)
SSDT[87] : NtCreateThread @ 0x82F31ECA -> HOOKED (Unknown @ 0x872D55E0)
SSDT[88] : NtCreateThreadEx @ 0x82EC636B -> HOOKED (Unknown @ 0x872D7828)
SSDT[96] : NtDebugActiveProcess @ 0x82F03D9A -> HOOKED (Unknown @ 0x872D7AF8)
SSDT[111] : NtDuplicateObject @ 0x82E8767A -> HOOKED (Unknown @ 0x872D6E90)
SSDT[131] : NtFreeVirtualMemory @ 0x82D0DAEC -> HOOKED (Unknown @ 0x872D6A78)
SSDT[145] : NtImpersonateAnonymousToken @ 0x82E4B8E0 -> HOOKED (Unknown @ 0x872D60A8)
SSDT[147] : NtImpersonateThread @ 0x82ECF84C -> HOOKED (Unknown @ 0x872D6188)
SSDT[155] : NtLoadDriver @ 0x82E1BC20 -> HOOKED (Unknown @ 0x86747790)
SSDT[168] : NtMapViewOfSection @ 0x82E9C532 -> HOOKED (Unknown @ 0x872D6978)
SSDT[177] : NtOpenEvent @ 0x82E65CAE -> HOOKED (Unknown @ 0x872D7EE0)
SSDT[190] : NtOpenProcess @ 0x82E67AF8 -> HOOKED (Unknown @ 0x872D5488)
SSDT[191] : NtOpenProcessToken @ 0x82EBA23F -> HOOKED (Unknown @ 0x872D6DB0)
SSDT[194] : NtOpenSection @ 0x82EBF8BB -> HOOKED (Unknown @ 0x872D7D20)
SSDT[198] : NtOpenThread @ 0x82EB3FC3 -> HOOKED (Unknown @ 0x872D6F80)
SSDT[215] : NtProtectVirtualMemory @ 0x82E985A1 -> HOOKED (Unknown @ 0x872D7928)
SSDT[304] : NtResumeThread @ 0x82EC6592 -> HOOKED (Unknown @ 0x872D6428)
SSDT[316] : NtSetContextThread @ 0x82F33745 -> HOOKED (Unknown @ 0x872D66C8)
SSDT[333] : NtSetInformationProcess @ 0x82E8E78D -> HOOKED (Unknown @ 0x872D67A8)
SSDT[350] : NtSetSystemInformation @ 0x82EA429A -> HOOKED (Unknown @ 0x872D7BD8)
SSDT[366] : NtSuspendProcess @ 0x82F33BD3 -> HOOKED (Unknown @ 0x872D7E00)
SSDT[367] : NtSuspendThread @ 0x82EEB085 -> HOOKED (Unknown @ 0x872D6508)
SSDT[370] : NtTerminateProcess @ 0x82EB0BFB -> HOOKED (Unknown @ 0x872D56E0)
SSDT[371] : NtTerminateThread @ 0x82ECE584 -> HOOKED (Unknown @ 0x872D65E8)
SSDT[385] : NtUnmapViewOfSection @ 0x82EBA87A -> HOOKED (Unknown @ 0x872D6898)
SSDT[399] : NtWriteVirtualMemory @ 0x82EB5958 -> HOOKED (Unknown @ 0x872D6B68)
S_SSDT[318] : NtUserAttachThreadInput -> HOOKED (Unknown @ 0x866D5280)
S_SSDT[402] : NtUserGetAsyncKeyState -> HOOKED (Unknown @ 0x8768E790)
S_SSDT[434] : NtUserGetKeyboardState -> HOOKED (Unknown @ 0x8768E6B0)
S_SSDT[436] : NtUserGetKeyState -> HOOKED (Unknown @ 0x87589200)
S_SSDT[448] : NtUserGetRawInputData -> HOOKED (Unknown @ 0x8768E8D8)
S_SSDT[490] : NtUserMessageCall -> HOOKED (Unknown @ 0x872BF650)
S_SSDT[508] : NtUserPostMessage -> HOOKED (Unknown @ 0x8768E5C0)
S_SSDT[509] : NtUserPostThreadMessage -> HOOKED (Unknown @ 0x872BF740)
S_SSDT[585] : NtUserSetWindowsHookEx -> HOOKED (Unknown @ 0x8768D238)
S_SSDT[588] : NtUserSetWinEventHook -> HOOKED (Unknown @ 0x8768D358)

§§§ HOSTS File: §§§
--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost


§§§ MBR Check: §§§

+++++ PhysicalDrive0: ATA WDC WD1600JS-75N SCSI Disk Device +++++
--- User ---
[MBR] 715d84aa346f6d4b80c3a3b122de3b49
[BSP] 8e6fa0bba3c57280fbcae7aeb176e01e : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 148491 Mo
1 - [XXXXXX] EXTEN (0x05) [VISIBLE] Offset (sectors): 304115710 | Size: 4093 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[2]_D_02052013_02d2047.txt >>
RKreport[1]_S_02052013_02d2046.txt ; RKreport[2]_D_02052013_02d2047.txt

#9 gringo_pr

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Posted 05 February 2013 - 09:07 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#10 rare7

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Posted 05 February 2013 - 09:25 PM

ComboFix 13-02-03.03 - Rare1 02/05/2013 21:15:10.3.2 - x86
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.3070.2146 [GMT -5:00]
Running from: c:\users\Rare1\Desktop\ComboFix.exe
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2013-01-06 to 2013-02-06 )))))))))))))))))))))))))))))))
.
.
2013-02-06 02:22 . 2013-02-06 02:22 -------- d-----w- c:\users\Public\AppData\Local\temp
2013-02-06 02:22 . 2013-02-06 02:22 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-02-05 17:34 . 2013-02-05 17:34 -------- d-----w- c:\program files\ESET
2013-01-28 14:54 . 2013-01-28 14:54 -------- d-----w- c:\programdata\MSScanAppDataDir
2013-01-10 00:20 . 2012-11-22 04:45 626688 ----a-w- c:\windows\system32\usp10.dll
2013-01-10 00:20 . 2012-11-23 02:56 2345984 ----a-w- c:\windows\system32\win32k.sys
2013-01-10 00:20 . 2012-11-09 04:43 492032 ----a-w- c:\windows\system32\win32spl.dll
2013-01-10 00:20 . 2012-11-01 04:47 1389568 ----a-w- c:\windows\system32\msxml6.dll
2013-01-10 00:18 . 2012-12-07 12:26 308736 ----a-w- c:\windows\system32\Wpc.dll
2013-01-09 23:10 . 2013-01-09 23:10 15739912 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-01-09 23:10 . 2012-04-03 03:18 74248 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-09 23:10 . 2012-04-03 03:18 697864 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-12-16 14:13 . 2012-12-22 08:00 295424 ----a-w- c:\windows\system32\atmfd.dll
2012-12-16 14:13 . 2012-12-22 08:00 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-11-26 19:08 . 2012-04-19 20:13 737072 ----a-w- c:\programdata\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore-2\Microsoft.MediaCenter.Sports.UI.dll
2012-11-26 19:08 . 2012-04-10 20:46 2876528 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup\markup.dll
2012-11-26 19:08 . 2012-04-10 20:46 42776 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\dSM\StartResources.dll
2012-11-26 19:08 . 2012-04-28 05:11 539984 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight-2\SpotlightResources.dll
2012-11-22 17:07 . 2012-04-10 20:46 737072 ----a-w- c:\programdata\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore\Microsoft.MediaCenter.Sports.UI.dll
2012-11-22 17:07 . 2012-04-19 20:13 2876528 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup-2\markup.dll
2012-11-22 17:07 . 2012-04-19 20:13 42776 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\dSM-2\StartResources.dll
2012-11-22 17:07 . 2012-04-10 20:46 539984 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
2012-11-14 03:09 . 2012-11-14 03:09 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2012-11-14 03:09 . 2012-11-14 03:10 821736 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-11-14 02:09 . 2012-12-12 08:04 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58 . 2012-12-12 08:04 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57 . 2012-12-12 08:04 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49 . 2012-12-12 08:04 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48 . 2012-12-12 08:04 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44 . 2012-12-12 08:04 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-09 04:42 . 2012-12-11 23:57 2048 ----a-w- c:\windows\system32\tzres.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2012-12-03 07:35 946352 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AutoStartNPSAgent]
2010-07-08 22:42 95576 ----a-w- c:\program files\Samsung\Samsung New PC Studio\NPSAgent.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2012-07-03 14:04 252848 ----a-w- c:\program files\Common Files\Java\Java Update\jusched.exe
.
R3 cpuz135;cpuz135;c:\program files\CPUID\PC Wizard 2012\pcwiz_x32.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [x]
R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [x]
R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\0502020.003\SYMDS.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0502020.003\SYMEFA.SYS [x]
S1 BHDrvx86;BHDrvx86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20130116.013\BHDrvx86.sys [x]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20130202.001\IDSvix86.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\0502020.003\Ironx86.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360\0502020.003\SYMNETS.SYS [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [x]
S2 N360;Norton Security Suite;c:\program files\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe [x]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.SYS [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - TRUESIGHT
*Deregistered* - TrueSight
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-01-30 22:47 1607120 ----a-w- c:\program files\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-02-06 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-03 23:10]
.
2012-11-10 c:\windows\Tasks\GoogleUpdateTaskMachineCore1cdbf5b19346826.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-10 15:41]
.
2013-02-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-10 15:41]
.
.
------- Supplementary Scan -------
.
uStart Page = https://www.google.com/
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton Security Suite\Engine\5.2.2.3\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(2872)
c:\windows\System32\DAVHLPR.dll
c:\windows\system32\AUDIOSES.DLL
.
Completion time: 2013-02-05 21:24:40
ComboFix-quarantined-files.txt 2013-02-06 02:24
.
Pre-Run: 63,903,633,408 bytes free
Post-Run: 63,891,468,288 bytes free
.
- - End Of File - - 816FF9E937D6E9D6DD15DC4E8D270086

#11 rare7

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Posted 05 February 2013 - 09:27 PM

As far as the comp, still doing the same. It wont load the web page on IE, but fine on chrome

#12 gringo_pr

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Posted 05 February 2013 - 09:37 PM

Greetings,

first I would like you to go here and click on the fixit button - http://support.microsoft.com/kb/923737


Then I want you to do the following

  • Start Internet Explorer.
  • click on "safety"
  • click on "Delete Browsing History"
  • make sure all boxes are checked
  • click on "Delete"
  • click on "Tools",
  • click "Internet Options".
  • On the "Advanced" tab, click "Reset"
  • put a check mark next to "Delete Personal Settings"
  • click "Reset" to confirm
  • when complete click the "Close" button
  • restart IE


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 rare7

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Posted 05 February 2013 - 10:13 PM

Nothing where before at least homepage google used to load up and now since the reset MSN is the default it just sit there trying to load

#14 gringo_pr

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Posted 05 February 2013 - 10:17 PM

Hello


I would like you to go to this page - Troubleshooting and Internet Explorerís (No Add-ons) Mode



Step 1 is going to show you how to run IE without any add/ons, If by running IE this way the problem goes away Then we can go to step 2


Step 2 will show you how to find the add/on that is causing the problem and then how to remove it




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#15 rare7

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Posted 05 February 2013 - 10:38 PM

okay, that worked. Going to step 2 now to find out which is the problem. Question, What was the virus I found early & is it out and cause this?




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